이 API를 사용하면 심각도 수준, 티켓 상태, 고급 진단 동의 및 지원 티켓의 연락처 정보를 업데이트할 수 있습니다.
참고: Azure 지원 엔지니어가 지원 티켓을 적극적으로 작업하는 경우 심각도 수준을 변경할 수 없습니다. 이러한 경우 Communications API를 사용하여 새 통신을 추가하여 심각도 업데이트를 요청하려면 지원 엔지니어에게 문의하세요.
PATCH https://management.azure.com/subscriptions/{subscriptionId}/providers/Microsoft.Support/supportTickets/{supportTicketName}?api-version=2024-04-01
URI 매개 변수
| Name |
In(다음 안에) |
필수 |
형식 |
Description |
|
subscriptionId
|
path |
True
|
string
(uuid)
|
대상 구독의 ID입니다. 값은 UUID여야 합니다.
|
|
supportTicketName
|
path |
True
|
string
|
지원 티켓 이름입니다.
|
|
api-version
|
query |
True
|
string
minLength: 1
|
이 작업에 사용할 API 버전입니다.
|
요청 본문
응답
보안
azure_auth
Azure Active Directory OAuth2 Flow.
형식:
oauth2
Flow:
implicit
권한 부여 URL:
https://login.microsoftonline.com/common/oauth2/authorize
범위
| Name |
Description |
|
user_impersonation
|
사용자 계정 가장
|
예제
Update advanced diagnostic consent of a subscription support ticket
샘플 요청
PATCH https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"advancedDiagnosticConsent": "Yes"
}
import com.azure.resourcemanager.support.models.Consent;
import com.azure.resourcemanager.support.models.SupportTicketDetails;
/**
* Samples for SupportTickets Update.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* UpdateAdvancedDiagnosticConsentOfSupportTicketForSubscription.json
*/
/**
* Sample code: Update advanced diagnostic consent of a subscription support ticket.
*
* @param manager Entry point to SupportManager.
*/
public static void updateAdvancedDiagnosticConsentOfASubscriptionSupportTicket(
com.azure.resourcemanager.support.SupportManager manager) {
SupportTicketDetails resource
= manager.supportTickets().getWithResponse("testticket", com.azure.core.util.Context.NONE).getValue();
resource.update().withAdvancedDiagnosticConsent(Consent.YES).apply();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python update_advanced_diagnostic_consent_of_support_ticket_for_subscription.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.update(
support_ticket_name="testticket",
update_support_ticket={"advancedDiagnosticConsent": "Yes"},
)
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateAdvancedDiagnosticConsentOfSupportTicketForSubscription.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateAdvancedDiagnosticConsentOfSupportTicketForSubscription.json
func ExampleTicketsClient_Update_updateAdvancedDiagnosticConsentOfASubscriptionSupportTicket() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
res, err := clientFactory.NewTicketsClient().Update(ctx, "testticket", armsupport.UpdateSupportTicket{
AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("This is a test - please ignore"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentYes),
// ContactDetails: &armsupport.ContactProfile{
// AdditionalEmailAddresses: []*string{
// to.Ptr("tname@contoso.com"),
// to.Ptr("teamtest@contoso.com")},
// Country: to.Ptr("USA"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("test.name@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Add or Edit VAT, TAX ID, or PO Number"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid"),
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Subscription management"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelCritical),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// EmailAddress: to.Ptr("xyz@contoso.com"),
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("118032014183770"),
// Title: to.Ptr("Test - please ignore"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
*
* @summary This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateAdvancedDiagnosticConsentOfSupportTicketForSubscription.json
*/
async function updateAdvancedDiagnosticConsentOfASubscriptionSupportTicket() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const updateSupportTicket = {
advancedDiagnosticConsent: "Yes",
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.update(supportTicketName, updateSupportTicket);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateAdvancedDiagnosticConsentOfSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Update" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionSupportTicketResource created on azure
// for more information of creating SubscriptionSupportTicketResource, please refer to the document of SubscriptionSupportTicketResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
string supportTicketName = "testticket";
ResourceIdentifier subscriptionSupportTicketResourceId = SubscriptionSupportTicketResource.CreateResourceIdentifier(subscriptionId, supportTicketName);
SubscriptionSupportTicketResource subscriptionSupportTicket = client.GetSubscriptionSupportTicketResource(subscriptionSupportTicketResourceId);
// invoke the operation
UpdateSupportTicket updateSupportTicket = new UpdateSupportTicket
{
AdvancedDiagnosticConsent = AdvancedDiagnosticConsent.Yes,
};
SubscriptionSupportTicketResource result = await subscriptionSupportTicket.UpdateAsync(updateSupportTicket);
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
샘플 응답
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "118032014183770",
"description": "This is a test - please ignore",
"problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
"problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
"severity": "critical",
"require24X7Response": false,
"advancedDiagnosticConsent": "Yes",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "test.name@contoso.com",
"additionalEmailAddresses": [
"tname@contoso.com",
"teamtest@contoso.com"
],
"preferredTimeZone": "Pacific Standard Time",
"country": "USA",
"preferredSupportLanguage": "en-US"
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": "xyz@contoso.com"
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "Test - please ignore",
"serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
"serviceDisplayName": "Subscription management",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
샘플 요청
PATCH https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"contactDetails": {
"firstName": "first name",
"lastName": "last name",
"preferredContactMethod": "email",
"primaryEmailAddress": "test.name@contoso.com",
"additionalEmailAddresses": [
"tname@contoso.com",
"teamtest@contoso.com"
],
"phoneNumber": "123-456-7890",
"preferredTimeZone": "Pacific Standard Time",
"country": "USA",
"preferredSupportLanguage": "en-US"
}
}
import com.azure.resourcemanager.support.models.PreferredContactMethod;
import com.azure.resourcemanager.support.models.SupportTicketDetails;
import com.azure.resourcemanager.support.models.UpdateContactProfile;
import java.util.Arrays;
/**
* Samples for SupportTickets Update.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* UpdateContactDetailsOfSupportTicketForSubscription.json
*/
/**
* Sample code: Update contact details of a subscription support ticket.
*
* @param manager Entry point to SupportManager.
*/
public static void
updateContactDetailsOfASubscriptionSupportTicket(com.azure.resourcemanager.support.SupportManager manager) {
SupportTicketDetails resource
= manager.supportTickets().getWithResponse("testticket", com.azure.core.util.Context.NONE).getValue();
resource.update()
.withContactDetails(new UpdateContactProfile().withFirstName("first name").withLastName("last name")
.withPreferredContactMethod(PreferredContactMethod.EMAIL)
.withPrimaryEmailAddress("test.name@contoso.com")
.withAdditionalEmailAddresses(Arrays.asList("tname@contoso.com", "teamtest@contoso.com"))
.withPhoneNumber("123-456-7890").withPreferredTimeZone("Pacific Standard Time").withCountry("USA")
.withPreferredSupportLanguage("en-US"))
.apply();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python update_contact_details_of_support_ticket_for_subscription.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.update(
support_ticket_name="testticket",
update_support_ticket={
"contactDetails": {
"additionalEmailAddresses": ["tname@contoso.com", "teamtest@contoso.com"],
"country": "USA",
"firstName": "first name",
"lastName": "last name",
"phoneNumber": "123-456-7890",
"preferredContactMethod": "email",
"preferredSupportLanguage": "en-US",
"preferredTimeZone": "Pacific Standard Time",
"primaryEmailAddress": "test.name@contoso.com",
}
},
)
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateContactDetailsOfSupportTicketForSubscription.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateContactDetailsOfSupportTicketForSubscription.json
func ExampleTicketsClient_Update_updateContactDetailsOfASubscriptionSupportTicket() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
res, err := clientFactory.NewTicketsClient().Update(ctx, "testticket", armsupport.UpdateSupportTicket{
ContactDetails: &armsupport.UpdateContactProfile{
AdditionalEmailAddresses: []*string{
to.Ptr("tname@contoso.com"),
to.Ptr("teamtest@contoso.com")},
Country: to.Ptr("USA"),
FirstName: to.Ptr("first name"),
LastName: to.Ptr("last name"),
PhoneNumber: to.Ptr("123-456-7890"),
PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
PreferredSupportLanguage: to.Ptr("en-US"),
PreferredTimeZone: to.Ptr("Pacific Standard Time"),
PrimaryEmailAddress: to.Ptr("test.name@contoso.com"),
},
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("This is a test - please ignore"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentNo),
// ContactDetails: &armsupport.ContactProfile{
// AdditionalEmailAddresses: []*string{
// to.Ptr("tname@contoso.com"),
// to.Ptr("teamtest@contoso.com")},
// Country: to.Ptr("USA"),
// FirstName: to.Ptr("first name"),
// LastName: to.Ptr("last name"),
// PhoneNumber: to.Ptr("123-456-7890"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("test.name@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Add or Edit VAT, TAX ID, or PO Number"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid"),
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Subscription management"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelCritical),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// EmailAddress: to.Ptr("xyz@contoso.com"),
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("118032014183770"),
// Title: to.Ptr("Test - please ignore"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
*
* @summary This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateContactDetailsOfSupportTicketForSubscription.json
*/
async function updateContactDetailsOfASubscriptionSupportTicket() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const updateSupportTicket = {
contactDetails: {
additionalEmailAddresses: ["tname@contoso.com", "teamtest@contoso.com"],
country: "USA",
firstName: "first name",
lastName: "last name",
phoneNumber: "123-456-7890",
preferredContactMethod: "email",
preferredSupportLanguage: "en-US",
preferredTimeZone: "Pacific Standard Time",
primaryEmailAddress: "test.name@contoso.com",
},
};
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.update(supportTicketName, updateSupportTicket);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateContactDetailsOfSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Update" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionSupportTicketResource created on azure
// for more information of creating SubscriptionSupportTicketResource, please refer to the document of SubscriptionSupportTicketResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
string supportTicketName = "testticket";
ResourceIdentifier subscriptionSupportTicketResourceId = SubscriptionSupportTicketResource.CreateResourceIdentifier(subscriptionId, supportTicketName);
SubscriptionSupportTicketResource subscriptionSupportTicket = client.GetSubscriptionSupportTicketResource(subscriptionSupportTicketResourceId);
// invoke the operation
UpdateSupportTicket updateSupportTicket = new UpdateSupportTicket
{
ContactDetails = new SupportContactProfileContent
{
FirstName = "first name",
LastName = "last name",
PreferredContactMethod = PreferredContactMethod.Email,
PrimaryEmailAddress = "test.name@contoso.com",
AdditionalEmailAddresses = { "tname@contoso.com", "teamtest@contoso.com" },
PhoneNumber = "123-456-7890",
PreferredTimeZone = "Pacific Standard Time",
Country = "USA",
PreferredSupportLanguage = "en-US",
},
};
SubscriptionSupportTicketResource result = await subscriptionSupportTicket.UpdateAsync(updateSupportTicket);
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
샘플 응답
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "118032014183770",
"description": "This is a test - please ignore",
"problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
"problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
"severity": "critical",
"require24X7Response": false,
"advancedDiagnosticConsent": "No",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"contactDetails": {
"firstName": "first name",
"lastName": "last name",
"preferredContactMethod": "email",
"primaryEmailAddress": "test.name@contoso.com",
"additionalEmailAddresses": [
"tname@contoso.com",
"teamtest@contoso.com"
],
"phoneNumber": "123-456-7890",
"preferredTimeZone": "Pacific Standard Time",
"country": "USA",
"preferredSupportLanguage": "en-US"
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": "xyz@contoso.com"
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "Test - please ignore",
"serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
"serviceDisplayName": "Subscription management",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Update severity of a subscription support ticket
샘플 요청
PATCH https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"severity": "critical"
}
import com.azure.resourcemanager.support.models.SeverityLevel;
import com.azure.resourcemanager.support.models.SupportTicketDetails;
/**
* Samples for SupportTickets Update.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* UpdateSeverityOfSupportTicketForSubscription.json
*/
/**
* Sample code: Update severity of a subscription support ticket.
*
* @param manager Entry point to SupportManager.
*/
public static void
updateSeverityOfASubscriptionSupportTicket(com.azure.resourcemanager.support.SupportManager manager) {
SupportTicketDetails resource
= manager.supportTickets().getWithResponse("testticket", com.azure.core.util.Context.NONE).getValue();
resource.update().withSeverity(SeverityLevel.CRITICAL).apply();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python update_severity_of_support_ticket_for_subscription.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.update(
support_ticket_name="testticket",
update_support_ticket={"severity": "critical"},
)
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateSeverityOfSupportTicketForSubscription.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateSeverityOfSupportTicketForSubscription.json
func ExampleTicketsClient_Update_updateSeverityOfASubscriptionSupportTicket() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
res, err := clientFactory.NewTicketsClient().Update(ctx, "testticket", armsupport.UpdateSupportTicket{
Severity: to.Ptr(armsupport.SeverityLevelCritical),
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("This is a test - please ignore"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentNo),
// ContactDetails: &armsupport.ContactProfile{
// AdditionalEmailAddresses: []*string{
// to.Ptr("tname@contoso.com"),
// to.Ptr("teamtest@contoso.com")},
// Country: to.Ptr("USA"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("test.name@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Add or Edit VAT, TAX ID, or PO Number"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid"),
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Subscription management"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelCritical),
// Status: to.Ptr("Open"),
// SupportEngineer: &armsupport.Engineer{
// EmailAddress: to.Ptr("xyz@contoso.com"),
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("118032014183770"),
// Title: to.Ptr("Test - please ignore"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
*
* @summary This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateSeverityOfSupportTicketForSubscription.json
*/
async function updateSeverityOfASubscriptionSupportTicket() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const updateSupportTicket = { severity: "critical" };
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.update(supportTicketName, updateSupportTicket);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateSeverityOfSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Update" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionSupportTicketResource created on azure
// for more information of creating SubscriptionSupportTicketResource, please refer to the document of SubscriptionSupportTicketResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
string supportTicketName = "testticket";
ResourceIdentifier subscriptionSupportTicketResourceId = SubscriptionSupportTicketResource.CreateResourceIdentifier(subscriptionId, supportTicketName);
SubscriptionSupportTicketResource subscriptionSupportTicket = client.GetSubscriptionSupportTicketResource(subscriptionSupportTicketResourceId);
// invoke the operation
UpdateSupportTicket updateSupportTicket = new UpdateSupportTicket
{
Severity = SupportSeverityLevel.Critical,
};
SubscriptionSupportTicketResource result = await subscriptionSupportTicket.UpdateAsync(updateSupportTicket);
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
샘플 응답
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "118032014183770",
"description": "This is a test - please ignore",
"problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
"problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
"severity": "critical",
"require24X7Response": false,
"advancedDiagnosticConsent": "No",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "test.name@contoso.com",
"additionalEmailAddresses": [
"tname@contoso.com",
"teamtest@contoso.com"
],
"preferredTimeZone": "Pacific Standard Time",
"country": "USA",
"preferredSupportLanguage": "en-US"
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": "xyz@contoso.com"
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "Test - please ignore",
"serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
"serviceDisplayName": "Subscription management",
"status": "Open",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
Update status of a subscription support ticket
샘플 요청
PATCH https://management.azure.com/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket?api-version=2024-04-01
{
"status": "closed"
}
import com.azure.resourcemanager.support.models.Status;
import com.azure.resourcemanager.support.models.SupportTicketDetails;
/**
* Samples for SupportTickets Update.
*/
public final class Main {
/*
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/
* UpdateStatusOfSupportTicketForSubscription.json
*/
/**
* Sample code: Update status of a subscription support ticket.
*
* @param manager Entry point to SupportManager.
*/
public static void
updateStatusOfASubscriptionSupportTicket(com.azure.resourcemanager.support.SupportManager manager) {
SupportTicketDetails resource
= manager.supportTickets().getWithResponse("testticket", com.azure.core.util.Context.NONE).getValue();
resource.update().withStatus(Status.CLOSED).apply();
}
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
from typing import Any, IO, Union
from azure.identity import DefaultAzureCredential
from azure.mgmt.support import MicrosoftSupport
"""
# PREREQUISITES
pip install azure-identity
pip install azure-mgmt-support
# USAGE
python update_status_of_support_ticket_for_subscription.py
Before run the sample, please set the values of the client ID, tenant ID and client secret
of the AAD application as environment variables: AZURE_CLIENT_ID, AZURE_TENANT_ID,
AZURE_CLIENT_SECRET. For more info about how to get the value, please see:
https://docs.microsoft.com/azure/active-directory/develop/howto-create-service-principal-portal
"""
def main():
client = MicrosoftSupport(
credential=DefaultAzureCredential(),
subscription_id="132d901f-189d-4381-9214-fe68e27e05a1",
)
response = client.support_tickets.update(
support_ticket_name="testticket",
update_support_ticket={"status": "closed"},
)
print(response)
# x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateStatusOfSupportTicketForSubscription.json
if __name__ == "__main__":
main()
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
package armsupport_test
import (
"context"
"log"
"github.com/Azure/azure-sdk-for-go/sdk/azcore/to"
"github.com/Azure/azure-sdk-for-go/sdk/azidentity"
"github.com/Azure/azure-sdk-for-go/sdk/resourcemanager/support/armsupport"
)
// Generated from example definition: https://github.com/Azure/azure-rest-api-specs/blob/106483d9f698ac3b6c0d481ab0c5fab14152e21f/specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateStatusOfSupportTicketForSubscription.json
func ExampleTicketsClient_Update_updateStatusOfASubscriptionSupportTicket() {
cred, err := azidentity.NewDefaultAzureCredential(nil)
if err != nil {
log.Fatalf("failed to obtain a credential: %v", err)
}
ctx := context.Background()
clientFactory, err := armsupport.NewClientFactory("<subscription-id>", cred, nil)
if err != nil {
log.Fatalf("failed to create client: %v", err)
}
res, err := clientFactory.NewTicketsClient().Update(ctx, "testticket", armsupport.UpdateSupportTicket{
Status: to.Ptr(armsupport.StatusClosed),
}, nil)
if err != nil {
log.Fatalf("failed to finish the request: %v", err)
}
// You could use response here. We use blank identifier for just demo purposes.
_ = res
// If the HTTP response code is 200 as defined in example definition, your response structure would look as follows. Please pay attention that all the values in the output are fake values for just demo purposes.
// res.TicketDetails = armsupport.TicketDetails{
// Name: to.Ptr("testticket"),
// Type: to.Ptr("Microsoft.Support/supportTickets"),
// ID: to.Ptr("/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket"),
// Properties: &armsupport.TicketDetailsProperties{
// Description: to.Ptr("This is a test - please ignore"),
// AdvancedDiagnosticConsent: to.Ptr(armsupport.ConsentNo),
// ContactDetails: &armsupport.ContactProfile{
// AdditionalEmailAddresses: []*string{
// to.Ptr("tname@contoso.com"),
// to.Ptr("teamtest@contoso.com")},
// Country: to.Ptr("USA"),
// FirstName: to.Ptr("abc"),
// LastName: to.Ptr("xyz"),
// PreferredContactMethod: to.Ptr(armsupport.PreferredContactMethodEmail),
// PreferredSupportLanguage: to.Ptr("en-US"),
// PreferredTimeZone: to.Ptr("Pacific Standard Time"),
// PrimaryEmailAddress: to.Ptr("test.name@contoso.com"),
// },
// CreatedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// FileWorkspaceName: to.Ptr("6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066"),
// ModifiedDate: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:23.000Z"); return t}()),
// ProblemClassificationDisplayName: to.Ptr("Add or Edit VAT, TAX ID, or PO Number"),
// ProblemClassificationID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid"),
// Require24X7Response: to.Ptr(false),
// ServiceDisplayName: to.Ptr("Subscription management"),
// ServiceID: to.Ptr("/providers/Microsoft.Support/services/subscription_management_service_guid"),
// ServiceLevelAgreement: &armsupport.ServiceLevelAgreement{
// ExpirationTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-21T17:36:18.000Z"); return t}()),
// SLAMinutes: to.Ptr[int32](240),
// StartTime: to.Ptr(func() time.Time { t, _ := time.Parse(time.RFC3339Nano, "2020-03-20T21:36:18.000Z"); return t}()),
// },
// Severity: to.Ptr(armsupport.SeverityLevelCritical),
// Status: to.Ptr("Closed"),
// SupportEngineer: &armsupport.Engineer{
// },
// SupportPlanDisplayName: to.Ptr("Premier"),
// SupportPlanID: to.Ptr("U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw="),
// SupportPlanType: to.Ptr("Premier"),
// SupportTicketID: to.Ptr("118032014183770"),
// Title: to.Ptr("Test - please ignore"),
// },
// }
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
const { MicrosoftSupport } = require("@azure/arm-support");
const { DefaultAzureCredential } = require("@azure/identity");
/**
* This sample demonstrates how to This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
*
* @summary This API allows you to update the severity level, ticket status, advanced diagnostic consent and your contact information in the support ticket.<br/><br/>Note: The severity levels cannot be changed if a support ticket is actively being worked upon by an Azure support engineer. In such a case, contact your support engineer to request severity update by adding a new communication using the Communications API.
* x-ms-original-file: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateStatusOfSupportTicketForSubscription.json
*/
async function updateStatusOfASubscriptionSupportTicket() {
const subscriptionId =
process.env["SUPPORT_SUBSCRIPTION_ID"] || "132d901f-189d-4381-9214-fe68e27e05a1";
const supportTicketName = "testticket";
const updateSupportTicket = { status: "closed" };
const credential = new DefaultAzureCredential();
const client = new MicrosoftSupport(credential, subscriptionId);
const result = await client.supportTickets.update(supportTicketName, updateSupportTicket);
console.log(result);
}
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
using Azure;
using Azure.ResourceManager;
using System;
using System.Threading.Tasks;
using Azure.Core;
using Azure.Identity;
using Azure.ResourceManager.Support.Models;
using Azure.ResourceManager.Support;
// Generated from example definition: specification/support/resource-manager/Microsoft.Support/stable/2024-04-01/examples/UpdateStatusOfSupportTicketForSubscription.json
// this example is just showing the usage of "SupportTickets_Update" operation, for the dependent resources, they will have to be created separately.
// get your azure access token, for more details of how Azure SDK get your access token, please refer to https://learn.microsoft.com/en-us/dotnet/azure/sdk/authentication?tabs=command-line
TokenCredential cred = new DefaultAzureCredential();
// authenticate your client
ArmClient client = new ArmClient(cred);
// this example assumes you already have this SubscriptionSupportTicketResource created on azure
// for more information of creating SubscriptionSupportTicketResource, please refer to the document of SubscriptionSupportTicketResource
string subscriptionId = "132d901f-189d-4381-9214-fe68e27e05a1";
string supportTicketName = "testticket";
ResourceIdentifier subscriptionSupportTicketResourceId = SubscriptionSupportTicketResource.CreateResourceIdentifier(subscriptionId, supportTicketName);
SubscriptionSupportTicketResource subscriptionSupportTicket = client.GetSubscriptionSupportTicketResource(subscriptionSupportTicketResourceId);
// invoke the operation
UpdateSupportTicket updateSupportTicket = new UpdateSupportTicket
{
Status = SupportTicketStatus.Closed,
};
SubscriptionSupportTicketResource result = await subscriptionSupportTicket.UpdateAsync(updateSupportTicket);
// the variable result is a resource, you could call other operations on this instance as well
// but just for demo, we get its data from this resource instance
SupportTicketData resourceData = result.Data;
// for demo we just print out the id
Console.WriteLine($"Succeeded on id: {resourceData.Id}");
To use the Azure SDK library in your project, see this documentation. To provide feedback on this code sample, open a GitHub issue
샘플 응답
{
"id": "/subscriptions/132d901f-189d-4381-9214-fe68e27e05a1/providers/Microsoft.Support/supportTickets/testticket",
"name": "testticket",
"type": "Microsoft.Support/supportTickets",
"properties": {
"supportTicketId": "118032014183770",
"description": "This is a test - please ignore",
"problemClassificationId": "/providers/Microsoft.Support/services/subscription_management_service_guid/problemClassifications/problemClassification_guid",
"problemClassificationDisplayName": "Add or Edit VAT, TAX ID, or PO Number",
"severity": "critical",
"require24X7Response": false,
"advancedDiagnosticConsent": "No",
"supportPlanId": "U291cmNlOlNDTSxDbGFyaWZ5SW5zdGFsbGF0aW9uU2l0ZUlkOjcsTGluZUl0ZW1JZDo5ODY1NzIyOSxDb250cmFjdElkOjk4NjU5MTk0LFN1YnNjcmlwdGlvbklkOjc2Y2I3N2ZhLThiMTctNGVhYi05NDkzLWI2NWRhY2U5OTgxMyw=",
"fileWorkspaceName": "6f16735c-1530836f-e9970f1a-2e49-47b7-96cd-9746b83aa066",
"contactDetails": {
"firstName": "abc",
"lastName": "xyz",
"preferredContactMethod": "email",
"primaryEmailAddress": "test.name@contoso.com",
"additionalEmailAddresses": [
"tname@contoso.com",
"teamtest@contoso.com"
],
"preferredTimeZone": "Pacific Standard Time",
"country": "USA",
"preferredSupportLanguage": "en-US"
},
"serviceLevelAgreement": {
"startTime": "2020-03-20T21:36:18Z",
"expirationTime": "2020-03-21T17:36:18Z",
"slaMinutes": 240
},
"supportEngineer": {
"emailAddress": null
},
"supportPlanType": "Premier",
"supportPlanDisplayName": "Premier",
"title": "Test - please ignore",
"serviceId": "/providers/Microsoft.Support/services/subscription_management_service_guid",
"serviceDisplayName": "Subscription management",
"status": "Closed",
"createdDate": "2020-03-20T21:36:18Z",
"modifiedDate": "2020-03-20T21:36:23Z"
}
}
정의
Consent
열거형
지원 티켓에서 업데이트할 고급 진단 동의입니다.
Object
지원 티켓과 관련된 연락처 정보입니다.
| Name |
형식 |
Description |
|
additionalEmailAddresses
|
string[]
|
나열된 추가 전자 메일 주소는 지원 티켓에 대한 모든 서신에 복사됩니다.
|
|
country
|
string
|
사용자의 국가입니다. ISO 3166-1 alpha-3 코드입니다.
|
|
firstName
|
string
|
이름.
|
|
lastName
|
string
|
성.
|
|
phoneNumber
|
string
|
전화번호. 기본 연락처 방법이 전화인 경우 이 방법이 필요합니다. 또한 '위험' 또는 'highestcriticalimpact' 심각도 사례를 제출할 때도 필요합니다.
|
|
preferredContactMethod
|
PreferredContactMethod
|
기본 연락처 방법입니다.
|
|
preferredSupportLanguage
|
string
|
Azure에서 지원하는 기본 설정 언어입니다. 지원 언어는 지원 티켓에 대해 선택한 심각도에 따라 달라집니다. Azure 심각도 및 응답성 자세히 알아보세요. 표준 언어 국가 코드를 사용합니다. 유효한 값은 영어의 경우 'en-us', 중국어의 경우 'zh-hans', 스페인어의 경우 'es-es', 프랑스어의 경우 'fr-fr' 'ja-jp', 한국어의 경우 'ko-kr', 러시아어의 경우 'ru-ru', 포르투갈어의 경우 'pt-br', 이탈리아어의 경우 'it-it', 중국어의 경우 'zh-tw' 및 독일어의 경우 'de-de'입니다.
|
|
preferredTimeZone
|
string
|
사용자의 표준 시간대입니다. microsoft 표준 시간대 인덱스 값 표준 시간대의 이름입니다.
|
|
primaryEmailAddress
|
string
|
기본 전자 메일 주소입니다.
|
ErrorAdditionalInfo
Object
리소스 관리 오류 추가 정보입니다.
| Name |
형식 |
Description |
|
info
|
object
|
추가 정보입니다.
|
|
type
|
string
|
추가 정보 유형입니다.
|
ErrorDetail
Object
오류 세부 정보입니다.
| Name |
형식 |
Description |
|
additionalInfo
|
ErrorAdditionalInfo[]
|
오류 추가 정보입니다.
|
|
code
|
string
|
오류 코드입니다.
|
|
details
|
ErrorDetail[]
|
오류 세부 정보입니다.
|
|
message
|
string
|
오류 메시지입니다.
|
|
target
|
string
|
오류 대상입니다.
|
ErrorResponse
Object
오류 응답
IsTemporaryTicket
열거형
이 속성은 지원 티켓이 임시 티켓인지를 나타냅니다.
열거형
기본 연락처 방법입니다.
| 값 |
Description |
|
email
|
|
|
phone
|
|
QuotaChangeRequest
Object
이 속성은 지역 및 새 할당량 제한을 제공하는 데 필요합니다.
| Name |
형식 |
Description |
|
payload
|
string
|
할당량 증가 요청의 페이로드입니다.
|
|
region
|
string
|
할당량 증가 요청이 이루어지는 지역입니다.
|
QuotaTicketDetails
Object
특정 할당량 유형에 대한 할당량 증가 지원 티켓에 필요한 추가 정보 집합(예: 가상 머신 코어). 지원 할당량 요청의 예제와 함께 할당량 페이로드 지원 요청에 대한 전체 세부 정보를 가져옵니다.
| Name |
형식 |
Description |
|
quotaChangeRequestSubType
|
string
|
할당량 증가를 요청하는 Batch와 같은 하위 형식이 있는 경우 특정 할당량 유형에 필요합니다.
|
|
quotaChangeRequestVersion
|
string
|
할당량 변경 요청 버전입니다.
|
|
quotaChangeRequests
|
QuotaChangeRequest[]
|
이 속성은 지역 및 새 할당량 제한을 제공하는 데 필요합니다.
|
SecondaryConsent
Object
이 속성은 지원 티켓에 대한 보조 동의를 나타냅니다.
| Name |
형식 |
Description |
|
type
|
string
|
보조 동의가 제공되는 서비스 이름입니다. 문제 분류 API 응답에서 값을 검색해야 합니다.
|
|
userConsent
|
UserConsent
|
제공된 사용자 동의 값
|
ServiceLevelAgreement
Object
지원 티켓에 대한 서비스 수준 계약 세부 정보입니다.
| Name |
형식 |
Description |
|
expirationTime
|
string
(date-time)
|
서비스 수준 계약이 만료되는 시간(ISO 8601 형식)입니다.
|
|
slaMinutes
|
integer
(int32)
|
서비스 수준 계약(분)입니다.
|
|
startTime
|
string
(date-time)
|
서비스 수준 계약이 시작되는 시간(ISO 8601 형식)입니다.
|
SeverityLevel
열거형
사례의 긴급성을 나타내는 값으로, Azure와 함께 사용하는 기술 지원 계획의 서비스 수준 계약에 따라 응답 시간을 결정합니다. 참고: Azure Portal에서 '응급 - 심각한 영향' 수준이라고도 하는 '가장 중요한 영향'은 프리미엄 고객만을 위해 예약되어 있습니다.
| 값 |
Description |
|
critical
|
|
|
highestcriticalimpact
|
|
|
minimal
|
|
|
moderate
|
|
Status
열거형
티켓에서 업데이트할 상태입니다.
| 값 |
Description |
|
closed
|
|
|
open
|
|
SupportEngineer
Object
지원 엔지니어 정보입니다.
| Name |
형식 |
Description |
|
emailAddress
|
string
|
지원 티켓에 할당된 Azure 지원 엔지니어의 이메일 주소입니다.
|
SupportTicketDetails
Object
SupportTicketDetails 리소스를 나타내는 개체입니다.
| Name |
형식 |
Description |
|
id
|
string
|
리소스의 ID입니다.
|
|
name
|
string
|
리소스의 이름입니다.
|
|
properties.advancedDiagnosticConsent
|
Consent
|
지원 티켓에서 업데이트할 고급 진단 동의입니다.
|
|
properties.contactDetails
|
ContactProfile
|
지원 티켓을 만들도록 요청하는 사용자의 연락처 정보입니다.
|
|
properties.createdDate
|
string
(date-time)
|
지원 티켓을 만든 시간(ISO 8601 형식)입니다.
|
|
properties.description
|
string
|
질문 또는 문제에 대한 자세한 설명입니다.
|
|
properties.enrollmentId
|
string
|
지원 티켓과 연결된 등록 ID입니다.
|
|
properties.fileWorkspaceName
|
string
|
파일 작업 영역 이름입니다.
|
|
properties.isTemporaryTicket
|
IsTemporaryTicket
|
이 속성은 지원 티켓이 임시 티켓인지를 나타냅니다.
|
|
properties.modifiedDate
|
string
(date-time)
|
지원 티켓이 마지막으로 수정된 시간(ISO 8601 형식)입니다.
|
|
properties.problemClassificationDisplayName
|
string
|
문제 분류의 지역화된 이름입니다.
|
|
properties.problemClassificationId
|
string
|
각 Azure 서비스에는 문제 분류라고도 하는 고유한 문제 범주 집합이 있습니다. 이 매개 변수는 발생한 문제 유형에 대한 고유 ID입니다.
|
|
properties.problemScopingQuestions
|
string
|
지원 티켓과 관련된 질문의 범위를 지정하는 문제입니다.
|
|
properties.problemStartTime
|
string
(date-time)
|
문제가 시작된 시간(ISO 8601 형식)입니다.
|
|
properties.quotaTicketDetails
|
QuotaTicketDetails
|
할당량 지원 티켓 요청과 관련된 추가 티켓 세부 정보입니다.
|
|
properties.require24X7Response
|
boolean
|
Azure에서 24x7 응답이 필요한지 나타냅니다.
|
|
properties.secondaryConsent
|
SecondaryConsent[]
|
이 속성은 지원 티켓에 대한 보조 동의를 나타냅니다.
|
|
properties.serviceDisplayName
|
string
|
Azure 서비스의 지역화된 이름입니다.
|
|
properties.serviceId
|
string
|
지원 티켓과 연결된 Azure 서비스 리소스의 리소스 ID입니다.
|
|
properties.serviceLevelAgreement
|
ServiceLevelAgreement
|
이 지원 티켓에 대한 서비스 수준 계약 정보입니다.
|
|
properties.severity
|
SeverityLevel
|
사례의 긴급성을 나타내는 값으로, Azure와 함께 사용하는 기술 지원 계획의 서비스 수준 계약에 따라 응답 시간을 결정합니다. 참고: Azure Portal에서 '응급 - 심각한 영향' 수준이라고도 하는 '가장 중요한 영향'은 프리미엄 고객만을 위해 예약되어 있습니다.
|
|
properties.status
|
string
|
지원 티켓의 상태입니다.
|
|
properties.supportEngineer
|
SupportEngineer
|
이 지원 티켓에서 작업하는 지원 엔지니어에 대한 정보입니다.
|
|
properties.supportPlanDisplayName
|
string
|
지원 티켓과 연결된 지원 플랜 유형입니다.
|
|
properties.supportPlanId
|
string
|
지원 티켓과 연결된 지원 계획 ID입니다.
|
|
properties.supportPlanType
|
string
|
지원 티켓과 연결된 지원 플랜 유형입니다.
|
|
properties.supportTicketId
|
string
|
시스템에서 생성된 고유한 지원 티켓 ID입니다.
|
|
properties.technicalTicketDetails
|
TechnicalTicketDetails
|
기술 지원 티켓 요청과 관련된 추가 티켓 세부 정보입니다.
|
|
properties.title
|
string
|
지원 티켓의 제목입니다.
|
|
type
|
string
|
리소스 'Microsoft.Support/supportTickets'의 유형입니다.
|
TechnicalTicketDetails
Object
기술 지원 티켓에 대한 추가 정보입니다.
| Name |
형식 |
Description |
|
resourceId
|
string
|
지원 티켓이 만들어지는 Azure 서비스 리소스(예: 가상 머신 리소스 또는 HDInsight 리소스)의 리소스 ID입니다.
|
Object
지원 티켓과 관련된 연락처 정보입니다.
| Name |
형식 |
Description |
|
additionalEmailAddresses
|
string[]
|
나열된 이메일 주소는 지원 티켓에 대한 모든 서신에 복사됩니다.
|
|
country
|
string
|
사용자의 국가입니다. ISO 3166-1 alpha-3 코드입니다.
|
|
firstName
|
string
|
이름.
|
|
lastName
|
string
|
성.
|
|
phoneNumber
|
string
|
전화번호. 기본 연락처 방법이 전화인 경우 이 방법이 필요합니다. 또한 '위험' 또는 'highestcriticalimpact' 심각도 사례를 제출할 때도 필요합니다.
|
|
preferredContactMethod
|
PreferredContactMethod
|
기본 연락처 방법입니다.
|
|
preferredSupportLanguage
|
string
|
Azure에서 지원하는 기본 설정 언어입니다. 지원 언어는 지원 티켓에 대해 선택한 심각도에 따라 달라집니다. Azure 심각도 및 응답성 자세히 알아보세요. 표준 언어 국가 코드를 사용합니다. 유효한 값은 영어의 경우 'en-us', 중국어의 경우 'zh-hans', 스페인어의 경우 'es-es', 프랑스어의 경우 'fr-fr' 'ja-jp', 한국어의 경우 'ko-kr', 러시아어의 경우 'ru-ru', 포르투갈어의 경우 'pt-br', 이탈리아어의 경우 'it-it', 중국어의 경우 'zh-tw' 및 독일어의 경우 'de-de'입니다.
|
|
preferredTimeZone
|
string
|
사용자의 표준 시간대입니다. microsoft 표준 시간대 인덱스 값 표준 시간대의 이름입니다.
|
|
primaryEmailAddress
|
string
|
기본 전자 메일 주소입니다.
|
UpdateSupportTicket
Object
지원 티켓에서 심각도, 티켓 상태, 연락처 세부 정보, 고급 진단 동의 및 보조 동의를 업데이트합니다.
UserConsent
열거형
제공된 사용자 동의 값