증상
공유 Lync 파일 저장소가 잘못되었거나 지원되지 않는 구성에서 호스트되는 경우 다음 문제 중 하나 이상이 발생할 수 있습니다.
- 느린 Lync 모임 참가
- Lync Server Central Management Store 복제 실패
- Lync Server Backup Service에서 오류 또는 경고 이벤트를 기록했습니다.
- Lync Server 주소록 서버 액세스 문제
- Lync Server 웹 회의 액세스 문제
- Lync Mobility 클라이언트 로그인 실패
또한 Windows Server 이벤트 뷰어 Lync Server 로그에 다음 오류 또는 경고 이벤트 중 하나 이상이 표시 될 수 있습니다.
Log Name: Lync Server
Source: LS Data MCU
Date: Date
Event ID: 41027
Task Category: LS Data MCU
Level: Error
Keywords: Classic
User: N/A
Computer: filesharehost.contoso.com
Description:
The content file store is full or unavailable, and no more data can be written to it.
Content file store location: \\filesharehost.contoso.com\fileshare$\1-WebServices-2\CollabMetadata\{87589B2B-A3E1-4F42-9082-19090EDAB3F9}\WYTPJ3SW
Reason: The process cannot access the file '\\filesharehost.contoso.com\fileshare$\1-WebServices-2\CollabMetadata\{87589B2B-A3E1-4F42-9082-
19090EDAB3F9}\WYTPJ3SW\Meeting.Active' because it is being used by another process.
Cause: The file store either has run out of space or is unavailable.
Resolution:
Verify write access to the file store or make more space available on it.
Note that this event is logged only once. When the problem is fixed a success event ID=41028 will be logged.
Time: Date
ID: 62010
Level: Error
Source: LS Address Book and Distribution List Expansion Web Service
Machine: lyncfe01.contoso.com
Message: Address Book Request web service encountered an exception
Access to the path '\\filesharehost.contoso.com\system\LyncStore\1-WebServices-12\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000\27d5d45dd7344b89970ab32f9cf54d57.photo' is denied.
Exception type: UnauthorizedAccessException
Cause: Unexpected exception occurred while processing a HTTP file request.
Resolution:
Examine exception details in event to determine the resolution.
Time: Date
ID: 62010
Level: Error
Source: LS Address Book and Distribution List Expansion Web Service
Machine: lyncfe01.contoso.com
Message: Address Book Request web service encountered an exception
Could not find file '\\filesharehost.contoso.com\system\LyncStore\1-WebServices-12\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000\79db474bb18e4faab81efbd5ddbc3c37.photo'.
Exception type: FileNotFoundException
Cause: Unexpected exception occurred while processing a HTTP file request.
Resolution:
Examine exception details in event to determine the resolution.
Log Name: Lync Server
Source: LS Address Book and Distribution List Expansion Web Service
Date: Date
Event ID: 62031
Task Category: LS Address Book and Distribution List Expansion Web Service
Level: Error
Keywords: Classic
User: N/A
Computer: lyncfe01.contoso.com
Description:
The remote share is experiencing very high latency. In order to preserve resources that may affect other services running on the machine further
requests will be rejected.
Share: \\lyncfe01.contoso.com\fileshare$\1-WebServices-2\ABFiles\00000000-0000-0000-0000-000000000000\00000000-0000-0000-0000-000000000000
Cause: A network or file issue is causing extremely high latency for the share.
Resolution:
Fix the issue causing high latency with the file share.
Log Name: Lync Server
Source: LS Master Replicator Agent Service
Date: 2/9/2015 9:24:07 PM
Event ID: 2020
Task Category: LS Master Replicator Agent Service
Level: Error
Keywords: Classic
User: N/A
Computer: lyncfe01.contoso.com
Description:
File transfer failed for some replica machines. Microsoft Lync Server 2013, Master Replicator Agent will continuously attempt to replicate with these
machines.
While this condition persists, configuration changes will not be delivered to these replica machines.
Replica file transfer failures:
lyncfe01.contoso.com: Access failed. (Can't watch \\filesharehost.contoso.com\LyncPool01\1-CentralMgmt-1\CMSFileStore\xds-master\replicas
\lyncfe01.contoso.com\from-replica.)lyncfe05.contoso.com: Access failed. (Can't watch \\filesharehost.contoso.com\LncPool01\1-CentralMgmt-
1\CMSFileStore\xds-master\replicas\lyncfe05.contoso.com\from-replica.)
Cause: Possible issues with writing files to the file shares listed above.
Resolution:
Check the accessibility of the file shares listed above.
Log Name: Lync Server
Source: LS Web Components Server
Date: 2/10/2015 11:48:32 AM
Event ID: 4106
Task Category: LS Web Components Server
Level: Error
Keywords: Classic
User: N/A
Computer: lyncfe01.contoso.com
Description:
The server selected for next hop could not be reached, or did not reply.
A server selected as a proxy target for HTTP traffic could not be reached or did not reply: lyncfe02.contoso.com.
Performance Counter Instance: LM_W3SVC_34577_ROOT_Ucwa
Failure occurrences: 1, since dd/mm/yyy hh:mm:ss AM|PM
Failure Details: WebException: The remote server returned an error: (504) Gateway Timeout.
Cause: The remote server may be experiencing problems or the network is not available between these servers.
Resolution:
Examine the event logs on the indicated server to determine the cause of the problem.
Log Name: Lync Server
Source: LS Backup Service
Date: mm/dd/yyyy hh:mm:ss AM|PM
Event ID: 4042
Task Category: (4000)
Level: Error
Keywords: Classic
User: N/A
Computer: lyncfe01.contoso.com
Description:
Microsoft Lync Server 2013, Backup Service data content backup module failed to complete export operation.
Configurations:
Backup Module Identity:ConfServices.DataConf
Working Directory path:\\filesharehost.contoso.com\LyncPool01\2-BackupService-6\BackupStore\Temp
Local File Store Unc path:\\filesharehost.contoso.com\LyncPool01\2-BackupService-6\BackupStore
Remote File Store Unc path:\\filesharehost.contoso.com\LyncPool01\1-BackupService-36\BackupStore
Additional Message:
Exception: System.IO.IOException: An unexpected network error occurred.
Cause: Either network or permission issues. Please look through the exception details for more information.
원인
이 Lync 서버 파일 저장소 문제는 지원되는 Windows 파일 서버 공유, Windows 파일 서버 DFS 공유 또는 지원되는 SAN(서버 액세스 네트워크) 디바이스와 관련된 구성 문제로 인해 발생합니다.
참고 NAS(네트워크 액세스 스토리지) 디바이스는 Lync Server 2010 또는 Lync Server 2013 배포에서 지원되지 않습니다. 이러한 지원 제한은 디바이스의 공유 파일 시스템에 액세스하는 Windows Server 기반 컴퓨터에 파일 시스템 적응성을 제공해야 하는 NAS 디바이스의 변수 디자인으로 인해 발생합니다.
해결 방법
이 문제를 resolve Lync Server 배포가 지원되는 파일 스토리지 인프라를 사용하여 공유 정보를 호스트하는지 확인합니다.
지원되는 Lync Server 2013 파일 스토리지 구성에 대한 자세한 내용은 다음 TechNet 문서를 참조하세요.
Lync Server 2013 파일 스토리지를 구성하는 방법에 대한 단계별 정보는 다음 TechNet 문서를 참조하세요.
Lync Server 2013 파일 스토리지를 이동하는 방법에 대한 단계별 정보는 다음 TechNet 블로그 게시물을 참조하세요.
Lync Server 2013 풀의 파일 저장소 위치 변경
Lync Server 2010 파일 스토리지를 이동하는 방법에 대한 단계별 정보는 다음 TechNet 문서를 참조하세요.
추가 정보
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