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Which instruction best defines a clear boundary for an employee benefits agent?
Answer benefits questions by using approved sources, and refer personal eligibility decisions to Human Resources
Be helpful and answer every question the employee asks
Use a friendly tone and provide detailed answers
Why should you add a benefits policy file as a knowledge source?
To give the agent approved information that it can use to ground its responses
To define the agent's tone and escalation behavior
To create a deterministic conversation branch for each policy
A Preview test shows that the agent estimates an employee's eligibility even though its instructions prohibit eligibility decisions. What should you do first?
Refine the instructions with a specific decision boundary and rerun the same test
Publish the agent and wait for user feedback
Remove all knowledge sources from the agent
Which test set provides the strongest baseline for an instruction-driven agent?
In-scope, out-of-scope, ambiguous, and escalation prompts with expected results
Several rewordings of one common in-scope question
Only the suggested prompts shown to users
You must answer all questions before checking your work.
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