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A finance agent must review invoices, use several tools, and adjust its plan when an invoice doesn't match a purchase order. Which harness should the team select?
The Microsoft Copilot harness
The standard harness
The Customer Conversation harness
An IT team must extend an existing equipment-return agent while retaining its approved standard-harness topics and agent flows without rebuilding them. Which harness should the team select?
A retailer needs an agent for website chat and phone support. Specialist agents handle delivery and returns, and unresolved issues must transfer to a human representative. Which harness should the team select?
A service agent must answer questions from current policy documents and create a support ticket when needed. Which components should the maker configure?
Knowledge and tools
Model and memory
Connected agents and evaluations
Why should a solution team select an agent harness before developing detailed agent behavior?
Harness choice determines how the agent works, which features it supports, and how usage is billed
Harness choice determines only which language model generates the agent's responses
Harness choice can be changed after creation without affecting the agent configuration
You must answer all questions before checking your work.
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