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A help agent submits equipment requests. Your organization requires that every new request goes through a manager approval, and that the same steps run in the same order before the request is recorded. Which tool type best fits this requirement?
A connector action that creates the item, with an instruction that asks the agent to get approval first
A workflow that runs the approval and then creates the request
An MCP server that exposes the equipment requests list
You add the SharePoint connector as a tool so the agent can look up a request's status and create new requests. The tool offers several other actions, including actions that update and delete items. What should you do?
Keep every action and add an instruction that tells the agent never to update or delete items
Rename the tool to show that it only reads and creates items
Make only the lookup and create actions available to the agent
An employee asks the help agent who qualifies for a second monitor. The agent calls the equipment request tool, whose description reads "Answers questions about equipment requests." The policy documents that answer the question are added as knowledge. Which change addresses the cause first?
Rewrite the tool's description to scope it to an authorized employee's request by item ID and to state that it doesn't answer policy questions
Remove the policy documents from knowledge so that they no longer compete with the tool
Sign in again to refresh the tool's connection
In Preview, you ask the help agent for the status of request 1042, and the response states a plausible status. The activity trace shows a Searched knowledge card and no Ran action card. What does this evidence indicate?
The connection's credentials expired, so the tool call failed without an error
The lookup ran, but it returned an outdated value from the list
The agent didn't call the tool, so the status isn't evidence from the list, and the tool's name, description, and your instructions need review
You're choosing tool-use cases to keep and rerun whenever you change the tool, its description, or your instructions. Which case is safest to rerun repeatedly with a connected test account?
A status lookup for an authorized test item whose current status you know
A request that submits a new equipment request after the employee confirms the details
A conversation that submits a request and then looks up the status of the new item
You must answer all questions before checking your work.
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