Customer Activity in Microsoft Engage Center

The Customer Activity page in Microsoft Engage Center provides a centralized view of the services included in your Microsoft support agreement and how those services are being used.

Customer Activity helps you understand how your support benefits are being consumed and provides transparency into the services available to you under your agreement. The data shown reflects the services enabled for your organization and may vary based on your agreement type, activated features, and migration status to Microsoft Engage Center.

On this page, you can see activity across your agreement, including both enterprise wide and add-on packages and the services within each package.

Access to the Customer Activity page

To access the Customer Activity page, you must have the Contract Manager role in Engage Center. If you require access to the Customer Activity page, reach out to your workspace administrator.

To find your workspace administrators, select Users in the left navigation menu and search for individuals with the role Administrator.

Enterprise-Wide Services

Unified Support agreements begin with an enterprise-wide package containing shared services for the purchasing entity. Each service is displayed as a unique tile showing its title, description, and, if applicable, usage count. Clicking on a service tile with a count above zero reveals usage details, which reflect consumption across the organization.

Notice that the Enterprise On-Demand Education tile allows for a download of the detailed usage report. Other services may allow for download once clicked into the detailed usage report.

Add-on Packages

Beyond the Enterprise-Wide base package, Microsoft offers a robust set of additional services to help customers achieve the outcomes they are seeking. When purchased, these services will be shown within the parent package in this Add-on Packages section of Customer Activity.

These services have different scopes and descriptions and therefore represent many different combinations of summary tiles and record of usage. We maximize the transparency of usage in the summary tile and detailed usage reports according to the service scope and type. Below are some examples of different summary and detailed usage reports.

List of Add-on Packages

Example of summary tiles in package

Example of detailed usage view of a service

The format of detailed usage reports can vary between services, depending on their specific scope and type.

Support

To report a problem with Customer Activity, select the ? icon from the top menu and submit a support request (select Customer Activity from the Problem Type drop-down box when you create the request).