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Troubleshoot installation and connection issues with mssql-python

Use this article to diagnose installation, connection, container, and continuous integration (CI) issues with the mssql-python driver.

Install issues

pip install fails or builds from source

Symptoms:

error: Microsoft Visual C++ 14.0 or greater is required
ERROR: Failed building wheel for mssql-python

Possible causes and solutions:

  • No prebuilt wheel for your platform

    • Check that you run a supported Python version (3.10 and later versions) and platform. See Support lifecycle for the compatibility matrix.
    • Upgrade pip before installation with pip install --upgrade pip.
    • For repeatable team environments, use the locked workflow in Repeatable deployments or the container patterns in Container and local development to reduce local machine drift.

  • Virtual environment not activated

    • Activate your virtual environment first. Installation into the system Python can cause permission errors or conflicts.
    python -m venv .venv
.venv\Scripts\activate
pip install mssql-python
  • Missing Linux system libraries

Conflicting driver installations

Symptoms:

You encounter import errors or unexpected behavior after you install mssql-python and pyodbc in the same environment.

Solution:

mssql-python and pyodbc can coexist. If you encounter conflicts, create a clean virtual environment.

python -m venv .venv --clear
.venv\Scripts\activate
pip install mssql-python

Connection issues

Unable to connect to server

Symptoms:

OperationalError: [08001] (0) Client unable to establish connection

Possible causes and solutions:

  • Server not reachable

    • Verify that the server name and port are correct.
    • Check network connectivity with ping <server> or telnet <server> 1433.
    • Ensure that the firewall allows outbound connections on port 1433.

  • SQL Server not running

    • Verify that the SQL Server service is started.
    • For named instances, verify that the SQL Server Browser service is running.

  • Azure SQL firewall rules

    • Add your client IP address to the Azure SQL firewall rules in the Azure portal.
    • For Azure SQL Managed Instance, ensure that you connect from an allowed network.

Test basic TCP connectivity:

import socket

try:
    sock = socket.create_connection(("<server>.database.windows.net", 1433), timeout=5)
    print("TCP connection successful")
    sock.close()
except Exception as e:
    print(f"Cannot reach server: {e}")

Login failed

Symptoms:

OperationalError: [28000] (18456) Login failed for user '<user_id>'.

Possible causes and solutions:

  • Authentication mode mismatch

    • For Azure SQL Database, Azure SQL Managed Instance, and SQL database in Fabric, prefer a Microsoft Entra mode such as Authentication=ActiveDirectoryDefault.
    • If you use SQL authentication intentionally, verify that the server allows it and that you use the correct login format for that endpoint.

  • Incorrect SQL authentication credentials

    • Verify the user ID and password.
    • For Azure SQL, include the full user ID: <user_id>@<server>.

  • User doesn't exist in the database

    • Verify that the user has access to the specified database.
    • Check whether the sign-in is mapped to a database user.

  • Authentication not configured

    • Use Microsoft Entra authentication (recommended): Authentication=ActiveDirectoryDefault.
    • If you troubleshoot a local SQL Server instance that should accept SQL authentication, verify that SQL Server uses mixed mode authentication.

Connection timeout

Symptoms:

OperationalError: [HYT00] (0) Timeout expired
OperationalError: [HYT01] (0) Connection timeout expired

Possible causes and solutions:

  • Server is slow to respond

    • Increase the connection timeout.
    conn = mssql_python.connect(connection_string, timeout=60)

  • Network latency

    • Check the network path to the server.
    • Consider a shorter network path or virtual private network (VPN).

  • Server under heavy load

    • Try to connect during off-peak hours.
    • Contact your database administrator.

SSL certificate errors

Symptoms:

OperationalError: [08001] SSL Provider: The certificate chain was issued by an authority that is not trusted

Solutions:

Prefer a trusted certificate or the local development patterns in Container and local development. Use TrustServerCertificate=yes only for local development against a server that you control.

For development and testing with a self-signed certificate:

conn = mssql_python.connect(
    "Server=<server>.database.windows.net;"
    "Database=<database>;"
    "Authentication=ActiveDirectoryDefault;"
    "Encrypt=yes;"
    "TrustServerCertificate=yes;"  # Don't use in production
)

Caution

TrustServerCertificate=yes is a local-only fallback. Don't carry it into shared development containers, CI pipelines, or production deployments. For more information, see Encryption and certificates.

For production, install the appropriate certificates and use:

conn = mssql_python.connect(
    "Server=<server>.database.windows.net;"
    "Database=<database>;"
    "Authentication=ActiveDirectoryDefault;"
    "Encrypt=yes;"
    "HostnameInCertificate=<server>.domain.com;"
)

Container and CI issues

Missing system libraries on Linux

Symptoms:

ImportError: libltdl.so.7: cannot open shared object file: No such file or directory
ImportError: libkrb5.so.3: cannot open shared object file

Solution:

Install the required system packages for your distribution:

Distribution Install command
Ubuntu or Debian sudo apt-get install libltdl7 libkrb5-3 libgssapi-krb5-2
Red Hat or Fedora sudo dnf install libtool-ltdl krb5-libs
Alpine apk add libltdl krb5-libs

For Dockerfile examples, see Container and local development.

macOS SSL errors after install

Symptoms:

You encounter SSL-related errors when you connect from macOS, especially on Apple silicon.

Solution:

Install OpenSSL with Homebrew, and set the linker flags:

brew install openssl
export LDFLAGS="-L/opt/homebrew/opt/openssl/lib"
export CPPFLAGS="-I/opt/homebrew/opt/openssl/include"

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