Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
The Cowork usage dashboard provides visibility into how users in your organization engage with Cowork. Use this dashboard to track usage, adoption trends, and monitor user retention. Use the dashboard to:
- Gain visibility into usage and adoption trends across your organization.
- Track active users, total tasks, average tasks per user, and retention over time.
- View daily activity and drill into user-level details.
- Monitor grace period status and set up access for usage-based billing.
- Export data for offline analysis and reporting.
Note
The details provided in the Cowork dashboard are calculated using a methodology optimized for Cowork.
Access reporting data
Important
To view the reporting data in this dashboard, you need the appropriate permissions. For more information, see Usage report permissions. For more information, see About admin roles, Assign admin roles, and Microsoft 365 usage reports overview.
To access the report:
- Sign in to the Microsoft 365 admin center.
- In the left navigation, select Copilot.
- Under the Copilot section, select Cowork.
- Select either:
- Overview to view Cowork adoption and usage at a glance.
- Usage to view key engagement indicators at a glance. If you select the Usage tab, at the top of the page, use the Date range selector to filter the report data. The default view shows the past 28 days. All summary metrics, charts, and the usage details table update to reflect the selected time period.
Note
The report header shows when data was last refreshed. Check the Last updated timestamp in the upper-right corner to understand the recency of the data.
Overview tab
| Metric | Description |
|---|---|
| Active Cowork users | Unique count of users who submitted at least one prompt in a Cowork task (conversational request), or had at least one scheduled task executed by Cowork on their behalf during the selected time period. Select View usage on the card to open the Usage tab and explore daily activity, average tasks per user, and retention trends behind the headline number. |
| Total Cowork tasks | Total number of Cowork tasks during the selected time period. A task represents a single conversation thread within Cowork, including both user-initiated conversations and scheduled task executions. If a user continues an existing task by asking additional questions, it counts as the same task. Select View usage on the card to open the Usage tab and explore daily activity, average tasks per user, and retention trends behind the headline number. |
| Grace period | The number of days remaining in your usage-based billing grace period before action is required to prevent loss of Cowork access. When a grace period is active, the dashboard shows a banner and a countdown of the days remaining. To avoid losing Cowork access, select Set up consumptive billing before the date shown on the Grace period card. |
Take action from the Overview tab
The Top actions for you section highlights tasks that need your attention:
- Pending requests for Cowork: Review users who requested Cowork access, along with the date they requested it, and set up consumptive billing to grant access.
- Manage plugins for Cowork: Manage the plugins that add skills and connectors to extend what Cowork can do for your organization. Select Go to Tools to manage plugins.
Usage tab
Four cards at the top of the Usage tab provide an at-a-glance view of key engagement indicators. Each card also shows a week-over-week trend indicator, so you can quickly assess whether usage is growing or declining.
| Metric | Description |
|---|---|
| Active Cowork users | Unique count of users who submitted at least one prompt in a Cowork task (conversational request), or had at least one scheduled task executed by Cowork on their behalf during the selected time period. |
| Total Cowork tasks | Total number of Cowork tasks during the selected time period. A task represents a single conversation thread within Cowork, including both user-initiated conversations and scheduled task executions. If a user continues an existing task by asking additional questions, it counts as the same task. |
| Average tasks | Average number of tasks per active user during the selected time period. The average is calculated as Total Cowork Tasks divided by Active Cowork Users. |
| Retained Cowork users | Number of users who were active during the previous seven-day period and were also active during the most recent seven-day period. This metric measures ongoing engagement and user retention. |
Tip
A high ratio of Retained Cowork users to Active Cowork users indicates that users are returning to Cowork consistently, which is a strong signal of sustained adoption.
Adoption section
The Adoption section contains two charts that help you understand usage patterns over time.
| Chart | Description |
|---|---|
| Daily active users | This line chart shows the trend of daily active users across the selected date range. Use it to:
|
| Tasks by type | This chart breaks down total tasks into two categories:
|
Cowork usage details
The Cowork usage details table lists individual users who had activity in Cowork dating back to April 1, 2026. Use this information to investigate usage at the user level and export data for further analysis.
| Column name | Description |
|---|---|
| User ID | The user's email address. |
| Display name | The user's display name as it appears in your organization's directory. |
| Total tasks | Total number of tasks (user-initiated and scheduled) attributed to this user. |
| Scheduled tasks | Number of tasks that Cowork automatically executed on this user's behalf. |
| User-initiated tasks | Number of tasks this user started through direct interaction. |
| Active days | Number of days during the selected time period on which this user had at least one Cowork prompt. |
| Last activity date | The most recent date on which this user had a Cowork prompt. |
Export usage data
Select Export above the usage details to download the full dataset as a CSV file. The exported file includes all users listed in the table.
Note
The table header shows the total number of users returned. For example, 982 items means 982 users had Cowork activity during the selected period or since April 1, 2026.
Value tab
Important
This feature is part of Frontier preview program. Frontier connects you directly with Microsoft's latest AI innovations. Frontier previews are subject to the existing preview terms of your customer agreements. As these features are still in development, their availability and capabilities might change over time.
The Value tab helps your organization understand how Copilot Cowork is being used and where it provides value. It brings together assisted hours by Copilot Cowork and task category details so you can identify usage patterns and communicate the potential impact of Cowork.
Use the dashboard to review assisted hours for a selected period and explore how credits and assisted hours are distributed across different types of work.
View the Value dashboard
To view the Microsoft Cowork Value dashboard:
Sign in to the Microsoft 365 admin center.
Go to Copilot > Cowork, and then select the Value tab.
Choose the Date range to filter your data.
The Date range of the dashboard supports two time views:
- Last 28 days: Shows data for the most recent 28-day period through the latest available data refresh. Use this date range to compare a consistent four-week period without the variation caused by months of different lengths.
- Month to date: Shows data from the first day of the current calendar month through the latest available data refresh. Use this date range to track progress within the current month.
Understand the metrics
The summary cards provide an at-a-glance view of Cowork activity for the selected time period.
Cowork assisted hours
Assisted hours is a directional estimate of employee hours that benefited from Cowork during the selected time period. These estimates are calculated using a methodology optimized for Cowork that categorizes activities into common types of work and applies estimated time impacts informed by productivity research and observed usage patterns.
Assisted hours help organizations understand the scale of work supported by Cowork across different task categories and identify where Cowork is having the greatest impact.
Assisted hours are an estimate and should be used as a directional metric. They aren't a direct measurement of time saved, productivity gains, business outcomes, or realized value. Actual impact may vary based on the work performed and how Cowork is used.
To learn more about how Cowork assisted hours is calculated, including task categorization approach, research sources, and estimation methodology, see Cowork Assisted Hours Methodology.
Understand Assisted hours by task category
The Assisted hours by task category table shows the most common categories of Cowork tasks during the selected time period. Categories are based on the primary type of work performed. Use this table to understand how Cowork activity, employee impact, and credit consumption are distributed across different types of work.
| Metric | What it shows |
|---|---|
| Task category | The type of work associated with Cowork activity, such as analysis and research, document and content creation, email workflows, meeting workflows, communication workflows, specialized workflows, and writing or debugging code. For more information, see task categories. |
| Users | The number of users with activity assigned to the task category during the selected time period. |
| Assisted hours | The estimated employee hours that benefited from Cowork for tasks assigned to the category. |
| Credits spent | The number of Copilot credits used for tasks assigned to the category during the selected time period. |
Settings tab
The Settings tab provides quick access to the controls and policies that govern Copilot Cowork in your organization. These settings are also available under Copilot settings, making it easy to manage Cowork-specific configurations from a single location.
View the Settings dashboard
Use the dashboard to help manage and monitor adoption, consumption, and limits for Copilot Cowork. In addition, use these settings to manage Copilot Cowork external AI models and AI providers.
To view the Microsoft Cowork Settings dashboard:
- Sign in to the Microsoft 365 admin center.
- Go to Copilot > Cowork, and then select the Settings tab.
- Choose from the available settings related to Copilot Cowork.