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Plumsail HelpDesk

The API allows interact with Plumsail HelpDesk ticketing system. Visit https://plumsail.com/docs/help-desk-o365/v1.x/API/ms-flow.html for more information.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Standard All Power Automate regions except the following:
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Standard All Power Apps regions except the following:
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Plumsail
URL https://plumsail.com/sharepoint-helpdesk
Email support@plumsail.com
Connector Metadata
Publisher Plumsail Inc.
Website https://plumsail.com
Privacy policy https://plumsail.com/privacy-policy/
Categories Collaboration;Business Management

This connector helps you to manipulate data in your HelpDesk with the help of Power Automate.

Visit https://plumsail.com/helpdesk for more information.

Plumsail HelpDesk Power Automate Video

Prerequisites

To start using it you need to complete following prerequisites:

Then, once you created an API key, you are ready to create your first Flow.

Just search for “Plumsail HelpDesk” in you Flow and add an appropriate action:

HelpDesk actions' list

When you add an action for the first time you will be asked for Connection Name and for Access Key. You can type any name for the connection. For example, Plumsail HelpDesk.

Then paste the API key you created in the first step to Access Key input.

Create Flow Connection

Creating a connection

The connector supports the following authentication types:

Default Parameters for creating connection. All regions Shareable

Default

Applicable: All regions

Parameters for creating connection.

This is shareable connection. If the power app is shared with another user, connection is shared as well. For more information, please see the Connectors overview for canvas apps - Power Apps | Microsoft Docs

Name Type Description Required
API Key securestring The API Key for this api True
Data center region string True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Create a comment

Creates new comment for a ticket with specified ID and returns it.

Create a contact

Creates new contact and returns it.

Create a ticket

Creates new ticket and returns created ticket.

Create an organization

Creates new item in Organizations list and return it

Delete a contact

Deletes contact by Id

Delete a ticket

Deletes ticket by Id.

Delete an organization

Deletes organization by Id.

Delete an organization by title

Deletes organization by title

Download attachment

Returns attachment file for specific ticket by its name, or returns error code

Get a single comment

Gets a comment by ID and returns it.

Get a single contact by Email

Gets a contact by email and returns it.

Get a single contact by Id

Gets a contact by Id and returs it.

Get a single organization

Gets organization by Id and returns it

Get a single organization by title

Gets an organization by title and returns it.

Get a single ticket

Gets a ticket by Id and returns it

Get all comments for a ticket

Gets all comments for a ticket with specified Id.

Get contacts

Get contacts list

Get organizations

Get organizations list

Get tickets

Returns list of TicketRead objects, each TicketRead object has the following fields: Category, Created, TicketID, Status, Requester etc. Check TicketRead object definition for more details

Update a contact

Finds a contact by Id and updates it. Returns updated contact.

Update a contact by Email

Finds a contact by email and updates it. Returns updated contact.

Update a ticket

Gets a ticket by Id and updates it. Returns updated ticket.

Update an organization

Gets an organization by Id and returns it.

Update an organization by title

Gets an organization by title and updates it. Returns updated organization.

Create a comment

Creates new comment for a ticket with specified ID and returns it.

Parameters

Name Key Required Type Description
AttachmentContent
AttachmentContent True binary

File Content

Attachment File Name
Name True string
Comment Body
body True string
Comment Custom Fields
customFields object

JSON string containing custom field values

Comment Author Email
fromEmail True string
Comment MessageId
messageId string
Ticket Id
ticketId True integer

Ticket ID

Returns

Create a contact

Creates new contact and returns it.

Parameters

Name Key Required Type Description
Contact Custom Fields
customFields object

JSON string containing custom field values

Contact Email
email True string
Contact Alternate Email
emailAlternate string
Contact Role
role string
Contact SPUserId
spUserId integer
Contact Name
title True string
Update Contact if exists
updateIfExists boolean

Update contact if it already exists

Returns

Create a ticket

Creates new ticket and returns created ticket.

Parameters

Name Key Required Type Description
Ticket Assignee Email or SharePoint Group Name
assignedToEmail string
AttachmentContent
AttachmentContent True binary

File Content

Attachment File Name
Name True string
Ticket Body
body True string
Ticket Category
category string
Ticket Cc Emails
ccEmails array of string
Ticket Custom Fields
customFields object

JSON string containing custom field values

Ticket DueDate
dueDate date-time
Ticket Priority
priority string
Ticket Requester Email
requesterEmail True string
Ticket Status
status string
Ticket Subject
subject True string
Ticket SupportChannel
supportChannel string
Ticket Tags Titles
tagTitles array of string

Returns

Body
TicketRead

Create an organization

Creates new item in Organizations list and return it

Parameters

Name Key Required Type Description
Organization Custom Fields
customFields object

JSON string containing custom field values

Organization Title
title True string

Returns

Delete a contact

Deletes contact by Id

Parameters

Name Key Required Type Description
Contact Id
id True integer

Contact Id

Delete a ticket

Deletes ticket by Id.

Parameters

Name Key Required Type Description
Ticket Id
id True integer

Ticket Id

Delete an organization

Deletes organization by Id.

Parameters

Name Key Required Type Description
Organization Id
id True integer

Organization Id

Delete an organization by title

Deletes organization by title

Parameters

Name Key Required Type Description
Organization title
title True string

Organization title

Download attachment

Returns attachment file for specific ticket by its name, or returns error code

Parameters

Name Key Required Type Description
Ticket Id
id True integer

Ticket Id

Attachment Filename
filename True string

Attachment Filename

Returns

Result file
binary

Get a single comment

Gets a comment by ID and returns it.

Parameters

Name Key Required Type Description
Ticket Id
ticketId True integer

Ticket Id

Comment Id
id True integer

Comment ID

$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

Returns

Get a single contact by Email

Gets a contact by email and returns it.

Parameters

Name Key Required Type Description
Contact Email
email True string

Contact Email

$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

Returns

Get a single contact by Id

Gets a contact by Id and returs it.

Parameters

Name Key Required Type Description
Contact Id
id True integer

Contact Id

$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

Returns

Get a single organization

Gets organization by Id and returns it

Parameters

Name Key Required Type Description
Organization Id
id True integer

Organization Id

$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

Returns

Get a single organization by title

Gets an organization by title and returns it.

Parameters

Name Key Required Type Description
Organization title
title True string

Organization title

$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

Returns

Get a single ticket

Gets a ticket by Id and returns it

Parameters

Name Key Required Type Description
Ticket Id
id True integer

Ticket Id

$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

Returns

Body
TicketRead

Get all comments for a ticket

Gets all comments for a ticket with specified Id.

Parameters

Name Key Required Type Description
Ticket Id
ticketId True integer

Ticket ID

$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

$filter
$filter string

An ODATA $filter query option to restrict the entries returned

$orderBy
$orderBy string

An ODATA $orderBy query option for specifying the order of entries.

Returns

Get contacts

Get contacts list

Parameters

Name Key Required Type Description
$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields. Use $select=PhoneNumber,Title,Email,ID to include phone number.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

$filter
$filter string

Use ODATA $filter option to find required contact. For example, use $filter=Title eq 'Bill Gates' to find person by full name. Use $filter=substringof('@DOMAIN', Email) to find person with email from domain (DOMAIN)

$orderBy
$orderBy string

An ODATA $orderBy query option for specifying the order of entries.

$top
$top integer

An ODATA $top query option to select the first n items of the return set for return (default = 50, maximum = 100).

$skiptoken
$skiptoken string

An ODATA $skiptoken query option to skip over items until the specified item is reached and return the rest.

Returns

Get organizations

Get organizations list

Parameters

Name Key Required Type Description
$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

$filter
$filter string

An ODATA $filter query option to restrict the entries returned

$orderBy
$orderBy string

An ODATA $orderBy query option for specifying the order of entries.

$top
$top integer

An ODATA $top query option to select the first n items of the return set for return (default = 50, maximum = 100).

$skiptoken
$skiptoken string

An ODATA $skiptoken query option to skip over items until the specified item is reached and return the rest.

Returns

Get tickets

Returns list of TicketRead objects, each TicketRead object has the following fields: Category, Created, TicketID, Status, Requester etc. Check TicketRead object definition for more details

Parameters

Name Key Required Type Description
$select
$select string

An ODATA $select query option to specify which fields to return for a list item. You can use * to return all available fields.

$expand
$expand string

An ODATA $expand query option to specify that the request returns the values of lookups.

$filter
$filter string

An ODATA $filter query option. For example, use $filter=Status/Title eq STATUS or $filter=Status/Title ne STATUS (STATUS may be 'Pending', 'New', 'In Progress', 'Solved' etc) to get tickets by with specific status, or $filter=Status/Title ne Solved to get active tickets, or $filter=Created gt '2023-08-18' to get tickets created after specific date. Use Category field to filter by category, AssignedTo/Email to filter by assignee email, AssignedTo/Title to filter by assignee name. Use $filter=substringof('@DOMAIN', Requester/Email) to find person with email from domain (DOMAIN). Overdue tickets are only active tickets where DueDate is less than today.

$orderBy
$orderBy string

An ODATA $orderBy query option for specifying the order of entries.

$top
$top integer

An ODATA $top query option to select the first n items of the return set for return (default = 50, maximum = 100).

$skiptoken
$skiptoken string

An ODATA $skiptoken query option to skip over items until the specified item is reached and return the rest.

Returns

Update a contact

Finds a contact by Id and updates it. Returns updated contact.

Parameters

Name Key Required Type Description
Contact Id
id True integer

Contact Id

Contact Custom Fields
customFields object

JSON string containing custom field values

Contact Email
email True string
Contact Alternate Email
emailAlternate string
Contact Role
role string
Contact SPUserId
spUserId integer
Contact Name
title True string

Returns

Update a contact by Email

Finds a contact by email and updates it. Returns updated contact.

Parameters

Name Key Required Type Description
Contact Email
email True string

Contact email

Contact Custom Fields
customFields object

JSON string containing custom field values

Contact Email
email True string
Contact Alternate Email
emailAlternate string
Contact Role
role string
Contact SPUserId
spUserId integer
Contact Name
title True string

Returns

Update a ticket

Gets a ticket by Id and updates it. Returns updated ticket.

Parameters

Name Key Required Type Description
Ticket Id
id True integer

Ticket Id

Ticket Assignee Email or SharePoint Group Name
assignedToEmail string
AttachmentContent
AttachmentContent True binary

File Content

Attachment File Name
Name True string
Ticket Body
body True string
Ticket Category
category string
Ticket Cc Emails
ccEmails array of string
Ticket Custom Fields
customFields object

JSON string containing custom field values

Ticket DueDate
dueDate date-time
Ticket Priority
priority string
Ticket Requester Email
requesterEmail True string
Ticket Status
status string
Ticket Subject
subject True string
Ticket SupportChannel
supportChannel string
Ticket Tags Titles
tagTitles array of string

Returns

Body
TicketRead

Update an organization

Gets an organization by Id and returns it.

Parameters

Name Key Required Type Description
Organization Id
id True integer

Organization Id

Organization Custom Fields
customFields object

JSON string containing custom field values

Organization Title
title True string

Returns

Update an organization by title

Gets an organization by title and updates it. Returns updated organization.

Parameters

Name Key Required Type Description
Organization title
title True string

Organization title

Organization Custom Fields
customFields object

JSON string containing custom field values

Organization Title
title True string

Returns

Definitions

Assignee

Name Path Type Description
Assignee CustomFields
customFields object

JSON string containing custom field values

Assignee Email
email string
Assignee Alternate Email
emailAlternate string
Assignee ID
id integer
Assignee Role
role string
Assignee SPUserId
spUserId integer
Assignee Full Name
title string

Cc

Name Path Type Description
Cc CustomFields
customFields object

JSON string containing custom field values

Cc Email
email string
Cc Alternate Email
emailAlternate string
Cc ID
id integer
Cc Role
role string
Cc SPUserId
spUserId integer
Cc Full Name
title string

CommentRead

Name Path Type Description
Comment Body
body string
Comment Creation Date
created date-time
Comment Custom Fields
customFields object

JSON string containing custom field values

Comment Author Email
fromEmail string
Comment Author Name
fromName string
Comment ID
id integer
Comment MessageId
messageId string

ContactRead

Name Path Type Description
Contact Custom Fields
customFields object

JSON string containing custom field values

Contact Email
email string
Contact Alternate Email
emailAlternate string
Contact ID
id integer
Contact Role
role string
Contact SPUserId
spUserId integer
Contact Full Name
title string

OrganizationRead

Name Path Type Description
Organization Custom Fields
customFields object

JSON string containing custom field values

Organization ID
id integer
Organization Title
title string

Requester

Name Path Type Description
Requester CustomFields
customFields object

JSON string containing custom field values

Requester Email
email string
Requester Alternate Email
emailAlternate string
Requester ID
id integer
Requester Role
role string
Requester SPUserId
spUserId integer
Requester Full Name
title string

TagRead

Name Path Type Description
Tag Custom Fields
customFields object

JSON string containing custom field values

Tag ID
id integer
Tag Title
title string

TicketRead

Name Path Type Description
Ticket Assignee
assignedTo Assignee
Ticket Attachments
attachments array of string
Ticket Category
category string
Ticket Cc
cc array of Cc
Ticket Creation Date
created date-time
Ticket Custom Fields
customFields object

JSON string containing custom field values

Ticket Due Date
dueDate date-time
Ticket ID
id integer
Ticket Priority
priority string
Ticket Requester
requester Requester
Ticket Resolution Date
resolutionDate date-time
Ticket Status
status string
Ticket Subject
subject string
Ticket Tags
tags array of TagRead
Custom Ticket ID
ticketID string

binary

This is the basic data type 'binary'.