What's the status of your port orders?
To see the status of your port order, in the left navigation of the Microsoft Teams admin center, go to > Voice > Port orders, and then click Order history. Each port order status is listed in the Status column. See how long does it take to port numbers to learn about the order process.
The following table lists port order statuses, as well as actions you can take if needed.
| Status | Can you view the order? | Can you edit the order? | Can you cancel the order? | Can you delete the order? | Description |
|---|---|---|---|---|---|
| Processing |
Yes |
No |
Yes |
No |
The admin created the order, and it's been received by Microsoft. |
| Contacting carrier |
Yes |
No |
Yes |
No |
The order has been received and approved by Microsoft, and we're working with the losing carrier to get it approved. |
| Transfer approved |
Yes |
No |
Yes |
No |
The order has been accepted by the losing carrier, and the Firm Order Commitment (FOC) date has been set. |
| Transfer pending |
Yes |
No |
No |
No |
The transfer is less than 24 hours away, so the order can no longer be edited or cancelled. |
| Error |
No |
Yes |
Yes |
Yes (at this time, you can't delete the port order if there's an error. The port order needs to be re-created, or you need to contact the TNS Service Desk. |
The losing carrier rejected the order. |
| Completed |
Yes |
No |
No |
No |
The numbers have been successfully transferred. |
| Cancelled |
No |
Yes |
No |
No |
The admin canceled the order. |
For complete step-by-step instructions, see Transfer phone numbers to Teams.
If you need help or if you need to get more phone numbers, contact the TNS Service Desk.