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Screen flicker / blur

Anonym
2021-02-22T11:04:30+00:00

Screen tearing / blurry / scaling issues  (?)

When using: Web browsers (Chromium-based)

Affects: Whole system

Device: Surface Pro 7

i5-1035G4, 8GB ram, 256gb

OS: 10.0.19042.844

  • Severe screen flicker / blurryness  when using chromium-based browsers such as Google Chrome and the new Edge.
  • More often than not this results in severe screen flickering from black to other weird colors. Flicker happens when I move my cursor, scroll pages etc.
  • Often there is a screen flicker/blurryness issue, where everything gets blurry while moving the cursor. It immediately stops when I stop moving the cursor / stop typing etc. 
  • This affects the whole system (including task mngr.) 
  • Believe it is software based, dissapears when disabling hardware acceleration
  • Persists in safe mode
  • Persists after reinstalling display driver
  • Diagnostics tools did not help me at all
  • First noticed in January 21, device bought in December 20
Windows for home | Windows 10 | Enheter og drivere

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  1. Anonym
    2021-03-08T12:36:43+00:00

    Hi Jerico,

    Thank you for the answer, and apologize for my late reply.

    Both updating / rolling back / reinstalling the driver did not help. However, when using Microsoft Basic Display Adapter the problem is gone. SFC or a new user profile did not seem to do anything. I still feel like it is a driver issue though, since the problem seems to be within chrome / the display driver from intel.

    1 person syntes dette svaret var nyttig.
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  2. Anonym
    2021-02-22T11:46:04+00:00

    Hi OlavR1 -

    I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

    There might be some system files that are not working properly or a faulty driver or a third-party application is causing the issue. Let's try the troubleshooting methods below and check if any of the resolves fixes the issue.

    Method 1: Update Driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Display adapters
    3. Right-click on the driver and select Update driver
    4. Select Search automatically for drivers
    5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 2: Roll-back driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Display adapters
    3. Right-click on the driver and select Update driver
    4. Select Browse my computer for drivers
    5. Select Let me pick from a list of available drivers on my computer
    6. Select any older driver from the list and click next
    7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 3: Perform Clean Boot

    • This process will eliminate 3rd party application running in the background of your computer along with services that are not needed to run windows. If there's any conflicting 3rd party application that causes the issue on your computer, this process will stop it. Click the link below for the steps.

    https://support.microsoft.com/en-us/topic/how-t...

    Method 4: Perform SFC Scan and Repair Windows Image

    -This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image. Click the link below for the steps.

    https://support.microsoft.com/en-us/help/929833...

    Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

    Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

    Method 5: Create a new user profile

    • We will try to create new user profile to check if the issue happens on all windows users on your computer or just isolated on the current profile that you're using. Click the link below for the steps.

    https://support.microsoft.com/en-us/windows/cre...

    Sign out from your old user profile then sign in to the new user profile and check if the same issue still persist.

    Hope this help. Have a good day.

    Thank you.

    Jerico T.

    Independent Advisor

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