i need help.

Question

Hello. I am getting error code 0x80048820 when trying to sign in to the Xbox app on my PC. My Microsoft account works fine in the browser, but the app blocks me. I have already synced my clock, cleared the Store cache (wsreset), removed credentials from Credential Manager, deleted the TokenBroker folder, and re-registered apps via PowerShell. Nothing works. Could you please check my account on the backend or assist me via remote access?

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Moved from: <Microsoft 365 and Office | Microsoft Forms | Annet>

Answer 1

Disclaimer: Since you are using English language for this post, I will respond in the language you are using. As this is the Norwegian forum, you are welcome to let me know if you need me to respond in Norwegian. I respond in the language you are comfortable with. 

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Hello Snow

I can see that you are getting error x80048820 when trying to sign in to the Xbox app on your PC, even though your Microsoft account works fine in the browse.

Since you have already tried several methods, I would like to suggest another method for you to try:

• Go to Settings > Apps > Installed apps, then open Advanced options for Xbox app, Gaming Services, and Microsoft Store. Try Repair first, then Reset if needed.

You can read more info about this method here: https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-dd59-949a9030f317

About your request for check on your account on the backend or assist via remote access. I suggest contacting Microsoft Support for further support about this issue:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

I hope you can get the support you need, have a nice day.