Cancel your Azure subscription

You can cancel your Azure subscription in the Azure portal if you no longer need it.

Although not required, Microsoft recommends that you take the following actions before you cancel your subscription:

  • Back up your data. For example, if you're storing data in Azure storage or SQL, download a copy. If you have a virtual machine, save an image of it locally.
  • Shut down your services. Go to the All resources page, and Stop any running virtual machines, applications, or other services.
  • Consider migrating your data. See Move resources to new resource group or subscription.
  • Delete all resources and all resource groups.
    • To later delete a subscription, you must first delete all resources associated with the subscription.
  • If you have any custom roles that reference this subscription in AssignableScopes, you should update those custom roles to remove the subscription. If you try to update a custom role after you cancel a subscription, you might get an error. For more information, see Troubleshoot problems with custom roles and Azure custom roles.

Note

After you cancel your subscription, you'll receive a final invoice for the usage that you incurred in the last billing cycle.

If you cancel an Azure Support plan, you're billed for the rest of the month. Cancelling a support plan doesn't result in a prorated refund. For more information, see Azure support plans.

Who can cancel a subscription?

The table below describes the permission required to cancel a subscription.

Subscription type Who can cancel
Subscriptions created when you sign up for Azure through the Azure website. For example, when you sign up for an Azure Free Account, account with pay-as-you-go rates or as a Visual studio subscriber. Service administrator and subscription owner
Microsoft Enterprise Agreement and Enterprise Dev/Test Service administrator and subscription owner
Azure plan and Azure plan for DevTest Owners of the subscription

An account administrator without the service administrator or subscription owner role can’t cancel an Azure subscription. However, an account administrator can make themself the service administrator and then they can cancel a subscription. For more information, see Change the Service Administrator.

Cancel a subscription in the Azure portal

Depending on your environment, the cancel subscription experience allows you to cancel a subscription, turn off auto-renewal for an associated support plan, and stop all Azure subscription resources.

If you have a support plan associated with the subscription, it's shown in the cancellation process. Otherwise, it isn't shown.

If you have any Azure resources associated with the subscription, they're shown in the cancellation process. Otherwise, they're not shown.

A billing account owner uses the following steps to cancel a subscription.

A subscription owner can navigate in the Azure portal to Subscriptions and then start at step 3.

  1. In the Azure portal, navigate to Cost Management + Billing.
  2. In the left menu under Products + services, select All billing subscriptions. If you have a support plan, it's shown in the list.
    Screenshot showing all billing subscriptions.
  3. Select the subscription that you want to cancel.
  4. At the top of page, select Cancel.
  5. If you have any resources associated with the subscription, they're shown on the page. At the top of the page, select Cancel subscription. Screenshot showing the subscription properties where you select Cancel subscription.
  6. Select a reason for cancellation.
  7. If you have a support plan and no other subscriptions use it, select Turn off auto-renew. If other subscriptions use the support plan, clear the option.
  8. If you have any running resources associated with the subscription, you must select Turn off resources. Ensure that you've already backed up any data that you want to keep.
  9. Select Cancel subscription.
    Screenshot showing the Cancel subscription window options.

After the subscription is canceled, you'll see a notification that the cancellation is complete. If you have any outstanding charges that haven't been invoiced yet, you'll see their estimated charges. If you have any outstanding credits that haven't been applied to your invoice, you'll see the estimated credits that will get applied to your invoice. For more information about data update frequency, see Cost and usage data updates and retention.

Screenshot showing that subscription cancellation status.

Note

Partners can suspend or cancel a subscription if requested by a customer or in cases of nonpayment or fraud. For more information, see Suspend or cancel a subscription.

What happens after subscription cancellation?

After you cancel, billing is stopped immediately. However, it can take up to 10 minutes for the cancellation to show in the portal. If you cancel in the middle of a billing period, we send the final invoice on your typical invoice date after the period ends.

After you cancel, your services are disabled. That means your virtual machines are de-allocated, temporary IP addresses are freed, and storage is read-only. Here's an example of the cancellation window.

Screenshot showing the cancellation window.

After your subscription is canceled, Microsoft waits 30 - 90 days before permanently deleting your data in case you need to access it, or if you change your mind. We don't charge you for keeping the data. To learn more, see Microsoft Trust Center - How we manage your data.

Delete subscriptions

The Delete subscription option isn't available until at least 15 minutes after you cancel your subscription.

Depending on your subscription type, you may not be able to delete a subscription immediately.

  1. Select your subscription on the Subscriptions page in the Azure portal.
  2. Select the subscription that you want to delete.
  3. At the top of the subscription page, select Delete.
    • When all required conditions are met, you can delete the subscription.
    • If you have required deletion conditions that aren't met, you'll see the following page.
      Screenshot showing the Delete your subscription page.
      • If Delete resources doesn't display a green check mark, then you have resources that must be deleted in order to delete the subscription. You can select View resources to navigate to the Resources page to manually delete the resources. After resource deletion, you might need to wait 10 minutes for resource deletion status to update in order to delete the subscription.
      • If Manual deletion date doesn't display a green check mark, you must wait the required period before you can delete the subscription.

Note

90 days after you cancel a subscription, the subscription is automatically deleted.

Reactivate a subscription

If you cancel your subscription with Pay-As-You-Go rates accidentally, you can reactivate it in the Azure portal.

If your subscription isn't a subscription with Pay-As-You-Go rates, contact support within 90 days of cancellation to reactivate your subscription.

Why don't I see the Cancel Subscription option on the Azure portal?

You may not have the permissions required to cancel a subscription. See Who can cancel a subscription? for a description of who can cancel various types of subscriptions.

How do I delete my Azure Account?

I need to remove my account including all my personal information. I already canceled my active (Free Trial) subscriptions. I don't have any active subscriptions, and would like to totally delete my account.

  • If you have an Azure Active Directory account via your organization, the Azure AD administrator could delete the account. After that, your services are disabled. That means your virtual machines are de-allocated, temporary IP addresses are freed, and storage is read-only. In summary, once you cancel, billing is stopped immediately.

  • If you don't have an Azure AD account via your organization, you can cancel then delete your Azure subscriptions, and then remove your credit card from the account. While the action doesn't delete the account, it renders it inoperable. You can go a step further and also delete the associated Microsoft account if it's not being used for any other purpose.

How do I cancel a Visual Studio Professional account?

See the Renewal and Cancellation article. If you have any Visual Studio Azure subscriptions, they need to be canceled and deleted as well.

Next steps

  • If needed, you can reactivate a pay-as-you-go subscription in the Azure portal.