Known Issues in the BAM Portal

This topic contains information to help you identify and resolve issues that can occur while you are using the BAM portal.

Errors occur when the BAM Portal and IE are on the same computer, and Security Settings are Low

Problem

When using Internet Explorer, you may encounter the error message Server Error in '/BAM' Application under the following circumstances:

• While clicking a related activity that points to a non-existing activity instance.

• While clicking the Save Alert button in the following scenario:

  • You create a query on the ActivitySearch page and then click Set Alert.

  • You complete the alert fields and then click Save Alert.

  • You click the back button.

  • You click the Save Alert button again.

  Cause

  When running Internet Explorer with the security level set to low, Web requests are executed with low privileges. To fulfill the Windows integrated security challenge, Internet Explorer passes a user token with low privileges.

  If you are using Internet Explorer on the same computer as the one on which the BAM portal is installed, and you set the security level in Internet Explorer to low, the portal impersonates the user with the low privileges token. This token does not have the permissions to write to the event log. If the portal encounters an error, it attempts to log it to the event log and will fail since the reduced privileges of the user token are not sufficient to access the event log.

  Resolution

  If you need to browse from the local computer, you should add http://localhost to the list of trusted sites.

Add localhost to the list of trusted sites

1. In Internet Explorer, click Tools, and then click Internet Options.

2. Click the Security tab, and then click Trusted Sites in the Select a zone to view or change security settings window.

3. Click the Sites button.

4. In the Add this website to the zone text box, type http://localhost. If the Require server verification (https:) for all sites in this zone check box is selected, clear it and then click the Add button. The site, http://localhost, will appear in the Websites list.

5. If necessary, restore the Require server verification (https:) for all sites in this zone check box to its original state.

6. Click the Close button, and then click OK.

Bam Portal Aggregations Do Not Populate Existing Data When Using an IP Address as a URL in Internet Explorer

Problem

When using an IP address as a URL with Internet Explorer to view the BAM portal, aggregations display the following message: "No detail. The query could not be processed."

Cause

The default security settings in Internet Explorer may prevent access to sites using IPv4 and IPv6 addresses as URLs.

Resolution

Add the site address to the trusted sites list and enable access to data sources across domains.

Add the IP address to the trusted sites list

1. In Internet Explorer, click Tools, and then click Internet Options.

2. Click the Security tab, and then click the Trusted sites security zone.

3. Click the Sites button.

4. In Add this website to the zone, type the IP address of the BAM portal, and then click Add.

5. Click Close, and then click OK.

Enable access to data sources across domains

1. In Internet Explorer, click Tools, and then click Internet Options.

2. Click the Security tab, and then click the Trusted Sites security zone.

3. Click the Custom Level button as you scroll down to the Miscellaneous node of the Settings tree.

4. In the Access data sources across domains node, click the Enable radio button, and then click OK.

BM.exe does not run in PowerShell

Problem

The following command throws an error when run in PowerShell.

bm.exe get-config -FileName:config.xml  

Cause

PowerShell could not locate the path of .exe and config files.

Resolution

If you use bm.exe in PowerShell, specify the full path of .exe and config files. For example: bm.exe get-config -FileName:config.xml should be specified as “%BizTalkPathTracking%”\bm.exe get-config -FileName:”%InstallDir%”\Tracking\config.xml.

See Also

Planning for the BAM Portal