Cireson Service Manager Portal
Create and Update Work Items through the Cireson Portal for System Center Service Manager
This connector is available in the following products and regions:
Service | Class | Regions |
---|---|---|
Logic Apps | Standard | All Logic Apps regions except the following: - Azure Government regions - Azure China regions - US Department of Defense (DoD) |
Power Automate | Premium | All Power Automate regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
Power Apps | Premium | All Power Apps regions except the following: - US Government (GCC) - US Government (GCC High) - China Cloud operated by 21Vianet - US Department of Defense (DoD) |
Contact | |
---|---|
Name | Cireson |
URL | https://cireson.com |
support@cireson.com |
Connector Metadata | |
---|---|
Publisher | Cireson |
Website | https://cireson.com/ |
Privacy policy | https://cireson.com/privacy-statement/ |
Categories | AI;Website |
Extend your Cireson Service Manager Portal investment into the M365 ecosystem with the ability to control Work Items from Power Automate.
Prerequisites
You will need an active Cireson Service Manager Portal license and your portal must be internet facing.
How to get credentials
Create a Platform (API) Token in your Service Manager Portal as outlined at https://kb.cireson.com/article/user-guide-authentication-tokens-and-knowledge-base-reporting/2507.
Get started with your connector
Several common operations are supported such as:
- When a New Comment is Added
- This event occurs anytime a comment is added to any Work Item. You can filter this event to either Analyst Comments or End User Comments
- When a New Work Item is Created
- This event occurs anytime a Work Item is created. You can filter this event to either Incident, Service Request, Change Request, Problem, or Release Record
- Create/Update a Work Item
- This action can be used to change common properties on a Work Item such as Title, Description, Priority, Urgency, as well as the Assigned/Affected User by their email address. By using a User's email address, you can tie in other M365 integrations where an email is used to identify a user.
Creating a connection
The connector supports the following authentication types:
Default | Parameters for creating connection. | All regions | Not shareable |
Default
Applicable: All regions
Parameters for creating connection.
This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.
Name | Type | Description | Required |
---|---|---|---|
Portal URL | string | Service Manager Portal URL | True |
APIKey | securestring | The APIKey for this api | True |
Throttling Limits
Name | Calls | Renewal Period |
---|---|---|
API calls per connection | 100 | 60 seconds |
Actions
Add Comment to Work Item |
Add action log comments to a work item |
Create a Change Request |
Create a Change Request |
Create a Problem |
Create a Problem |
Create a Release Record |
Create a Release Record |
Create a Service Request |
Create a Service Request |
Create an Incident |
Create an Incident |
Delete Work Item |
Delete Work Item |
Get Work Item |
Get Work Item data given the Id |
Update an Incident |
Update an Incident |
Update Change Request |
Update Change Request |
Update Problem |
Update Problem |
Update Release Record |
Update ReleaseRecord |
Update Service Request |
Update Service Request |
Add Comment to Work Item
Add action log comments to a work item
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Work Item Id
|
id | True | string |
Work Item Id |
Comment
|
Description | string |
Comment |
|
Added By
|
EnteredBy | string |
Added By |
|
Is Private
|
IsPrivate | boolean |
Is Private |
|
Comment Type
|
ActionType | string |
Comment Type |
Returns
Create a Change Request
Create a Change Request
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Priority
|
Priority | string |
Priority |
|
Area
|
Area | string |
Area |
|
Impact
|
Impact | string |
Impact |
|
Risk
|
Risk | string |
Risk |
|
Status
|
Status | string |
Status |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Create a Problem
Create a Problem
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Priority
|
Priority | string |
Priority |
|
Source
|
Source | string |
Source |
|
Category
|
Category | string |
Category |
|
Impact
|
Impact | string |
Impact |
|
Urgency
|
Urgency | string |
Urgency |
|
Status
|
Status | string |
Status |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Create a Release Record
Create a Release Record
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Type
|
Type | string |
Type |
|
Category
|
Category | string |
Category |
|
Impact
|
Impact | string |
Impact |
|
Risk
|
Risk | string |
Risk |
|
Priority
|
Priority | string |
Priority |
|
Status
|
Status | string |
Status |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Create a Service Request
Create a Service Request
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Priority
|
Priority | string |
Priority |
|
Area
|
Area | True | string |
Area |
Urgency
|
Urgency | True | string |
Urgency |
Source
|
Source | True | string |
Source |
Support Group
|
SupportGroup | string |
Support Group |
|
Status
|
Status | string |
Status |
|
Affected User
|
RequestedWorkItem | string |
Affected User |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Create an Incident
Create an Incident
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Priority
|
Priority | integer |
Priority |
|
Classification
|
Classification | True | string |
Classification |
Urgency
|
Urgency | True | string |
Urgency |
Impact
|
Impact | True | string |
Impact |
Source
|
Source | True | string |
Source |
Support Group
|
SupportGroup | string |
Support Group |
|
Status
|
Status | string |
Status |
|
Affected User
|
RequestedWorkItem | string |
Affected User |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Delete Work Item
Delete Work Item
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Work Item Id
|
Id | True | string |
Work Item Id |
Returns
Name | Path | Type | Description |
---|---|---|---|
message
|
message | string |
message |
success
|
success | boolean |
success |
data
|
data | string |
data |
exception
|
exception | string |
exception |
BaseId
|
BaseId | string |
BaseId |
Get Work Item
Get Work Item data given the Id
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Work Item Id
|
WorkItemId | True | string |
Work Item Id |
Returns
- Body
- WorkItem_GetResponse
Update an Incident
Update an Incident
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Work Item Id
|
Id | True | string |
Work Item Id |
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Priority
|
Priority | integer |
Priority |
|
Classification
|
Classification | string |
Classification |
|
Urgency
|
Urgency | string |
Urgency |
|
Impact
|
Impact | string |
Impact |
|
Source
|
Source | string |
Source |
|
Support Group
|
SupportGroup | string |
Support Group |
|
Status
|
Status | string |
Status |
|
Affected User
|
RequestedWorkItem | string |
Affected User |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Update Change Request
Update Change Request
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Work Item Id
|
Id | True | string |
Work Item Id |
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Priority
|
Priority | string |
Priority |
|
Area
|
Area | string |
Area |
|
Impact
|
Impact | string |
Impact |
|
Risk
|
Risk | string |
Risk |
|
Status
|
Status | string |
Status |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Update Problem
Update Problem
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Work Item Id
|
Id | True | string |
Work Item Id |
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Priority
|
Priority | string |
Priority |
|
Source
|
Source | string |
Source |
|
Category
|
Category | string |
Category |
|
Impact
|
Impact | string |
Impact |
|
Urgency
|
Urgency | string |
Urgency |
|
Status
|
Status | string |
Status |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Update Release Record
Update ReleaseRecord
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Work Item Id
|
Id | True | string |
Work Item Id |
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Type
|
Type | string |
Type |
|
Category
|
Category | string |
Category |
|
Impact
|
Impact | string |
Impact |
|
Risk
|
Risk | string |
Risk |
|
Priority
|
Priority | string |
Priority |
|
Status
|
Status | string |
Status |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Update Service Request
Update Service Request
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Work Item Id
|
Id | True | string |
Work Item Id |
Title
|
Title | string |
Title |
|
Description
|
Description | string |
Description |
|
Priority
|
Priority | integer |
Priority |
|
Classification
|
Classification | string |
Classification |
|
Urgency
|
Urgency | string |
Urgency |
|
Impact
|
Impact | string |
Impact |
|
Source
|
Source | string |
Source |
|
Support Group
|
SupportGroup | string |
Support Group |
|
Status
|
Status | string |
Status |
|
Affected User
|
RequestedWorkItem | string |
Affected User |
|
Assigned User
|
AssignedWorkItem | string |
Assigned User |
Returns
Triggers
When a New Comment is Added |
When a New Comment is Added |
When a New Work Item is Created |
When a New Work Item is Created |
When a New Comment is Added
When a New Comment is Added
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Comment Type
|
WorkItemClassType | True | string |
Comment Type |
Returns
When a New Work Item is Created
When a New Work Item is Created
Parameters
Name | Key | Required | Type | Description |
---|---|---|---|---|
Work Item Type
|
WorkItemClassType | True | string |
Work Item Class Type |
Returns
Definitions
WorkItem_CreatedSRResponse
Name | Path | Type | Description |
---|---|---|---|
Id
|
Id | string |
Id |
Title
|
Title | string |
Title |
Description
|
Description | string |
Description |
Priority
|
Priority | object |
Priority |
Classification
|
Classification | object |
Classification |
Urgency
|
Urgency | object |
Urgency |
Impact
|
Impact | object |
Impact |
Source
|
Source | object |
Source |
Support Group
|
SupportGroup | object |
Support Group |
Status
|
Status | object |
Status |
Assigned User
|
AssignedWorkItem | object |
Assigned User |
Affected User
|
RequestedWorkItem | object |
Affected User |
WorkItem_CreatedIRResponse
Name | Path | Type | Description |
---|---|---|---|
Id
|
Id | string |
Id |
Title
|
Title | string |
Title |
Description
|
Description | string |
Description |
Priority
|
Priority | integer |
Priority |
Urgency
|
Urgency | object |
Urgency |
Impact
|
Impact | object |
Impact |
Source
|
Source | object |
Source |
Support Group
|
SupportGroup | object |
Support Group |
Status
|
Status | object |
Status |
Assigned User
|
AssignedWorkItem | object |
Assigned User |
Affected User
|
RequestedWorkItem | object |
Affected User |
WorkItem_GetResponse
Name | Path | Type | Description |
---|---|---|---|
Id
|
Id | string |
Id |
Title
|
Title | string |
Title |
Description
|
Description | string |
Description |
Priority
|
PriorityText | string |
Priority |
Classification
|
Classification | object |
Classification |
Urgency
|
Urgency | object |
Urgency |
Impact
|
Impact | object |
Impact |
Source
|
Source | object |
Source |
Support Group
|
SupportGroup | object |
Support Group |
Status
|
Status | object |
Status |
Assigned User
|
AssignedWorkItem | object |
Assigned User |
Affected User
|
RequestedWorkItem | object |
Affected User |
WorkItem_WebhookResponse
Name | Path | Type | Description |
---|---|---|---|
Id
|
Id | string |
Id |
Title
|
Title | string |
Title |
Description
|
Description | string |
Description |
Priority
|
Priority |
Priority |
|
Classification
|
Classification | object |
Classification |
Urgency
|
Urgency | object |
Urgency |
Impact
|
Impact | object |
Impact |
Source
|
Source | object |
Source |
Support Group
|
SupportGroup | object |
Support Group |
Status
|
Status | object |
Status |
Assigned User
|
AssignedWorkItem | object |
Assigned User |
Affected User
|
RequestedWorkItem | object |
Affected User |
WorkItem_ActionLogResponse
Name | Path | Type | Description |
---|---|---|---|
Id
|
Id | string |
Id |
Title
|
Title | string |
Title |
Applies To Trouble Ticket
|
AppliesToTroubleTicket |
Action Log entries for incident and problem |
|
Applies To WorkItem
|
AppliesToWorkItem |
Action Log entries for workitems |
WorkItem_ActionLogWebhookResponse
Name | Path | Type | Description |
---|---|---|---|
Work Item Id
|
WorkItemID | string |
Work Item Id |
Entered By
|
EnteredBy | string |
Entered By |
Is Private
|
IsPrivate | boolean |
Is Private |
Comment
|
Description | string |
Comment |
Entered Date
|
EnteredDate | string |
Entered Date |
Last Modified Date
|
LastModified | string |
Last Modified Date |