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LiveChat

  • Reference

LiveChat is an online customer service software with live support, help desk software and web analytics capabilities.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name Microsoft
URL Microsoft LogicApps Support
Microsoft Power Automate Support
Microsoft Power Apps Support
Connector Metadata
Publisher Microsoft
Website https://www.livechat.com/
Privacy policy https://www.livechat.com/legal/privacy-policy/

Creating a connection

The connector supports the following authentication types:
Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
Username string The email address for this account True
API Key securestring The API Key for this account True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Create a new agent

This operation is used to add a new agent to your LiveChat account.
Create a new ticket

This operation is used to add a new ticket to your LiveChat account.
Get ticket

This operation is used to fetch the details of a specific ticket in your LiveChat account.
List agents

This operation returns a list of all the agents in your LiveChat account.
List tickets

This operation returns a list of tickets in your LiveChat account.
Remove an agent

This operation is used to delete an agent from your LiveChat account.
Update ticket

This operation is used to update the details of an existing ticket in your LiveChat account.

Create a new agent

Operation ID:
CreateAgent

This operation is used to add a new agent to your LiveChat account.

Parameters

Name Key Required Type Description
Email
 login True string
Name
 name True string
Login status
 login_status string
Title
 job_title string

Defaults to: Support Agent.
Permission
 permission string
Password
 password string

Minimum length 5.
Max chat counts
 max_chats_count string

Limit of the concurrent chats.

Returns

Body
CreateAgent_Response

Create a new ticket

Operation ID:
CreateTicket

This operation is used to add a new ticket to your LiveChat account.

Parameters

Name Key Required Type Description
Message
 message True string
Requester's Email
 mail True string
Requester's Name
 name string
Subject
 subject string
Assignee Id
 id string
Source Type
 type string

Pick a source
Source URL
 url string

If source type is chat-window.

Returns

Body
TicketResponse

Get ticket

Operation ID:
GetTicket

This operation is used to fetch the details of a specific ticket in your LiveChat account.

Parameters

Name Key Required Type Description
Ticket Id
 ticketId True string

The id of the ticket

Returns

Body
TicketResponse

List agents

Operation ID:
ListAgents

This operation returns a list of all the agents in your LiveChat account.

Returns

List of all agents with their details.

Items
ListAgents_Response

List tickets

Operation ID:
ListTickets

This operation returns a list of tickets in your LiveChat account.

Returns

Items
ListTicketsResponse

Remove an agent

Operation ID:
DeleteAgent

This operation is used to delete an agent from your LiveChat account.

Parameters

Name Key Required Type Description
Email
 login True string

The email of the agent.

Returns

Body
DeleteAgent_Response

Update ticket

Operation ID:
UpdateTicket

This operation is used to update the details of an existing ticket in your LiveChat account.

Parameters

Name Key Required Type Description
Ticket Id
 ticketId True string

The id of the ticket
Message
 message string
Requester's Email
 mail True string
Requester's Name
 name string
Subject
 subject string
Assignee Id
 id string

Pick an assignee.
Source Type
 type string

Pick a source.
Source URL
 url string

If source type is chat-window.

Returns

Body
TicketResponse

Triggers

When a chat ends

This operation triggers when a chat ends.
When a chat starts

This operation triggers when new a chat starts.
When a ticket is created

This operation triggers when a new ticket is added.

When a chat ends

Operation ID:
WebhookChatEnded

This operation triggers when a chat ends.

Returns

Body
WebhookChatResponse

When a chat starts

Operation ID:
WebhookChatStarted

This operation triggers when new a chat starts.

Returns

Body
WebhookChatResponse

When a ticket is created

Operation ID:
WebhookTicketCreated

This operation triggers when a new ticket is added.

Returns

Body
WebhookTicketResponse

Definitions

WebhookChatResponse

Name Path Type Description
agents
 chat.agents array of object

agents
Agent Email
 chat.agents.login string

Email address of the agent.
Agent Name
 chat.agents.name string

Name of the agent.
Ended Timestamp
 chat.ended_timestamp string

yyyy-MM-ddTHH:mm:ss.fffZ
events
 chat.events array of object

Array of events.
Event Text
 chat.events.text string

Message associated with the event.
Event Date-Time
 chat.events.timestamp string

yyyy-MM-ddTHH:mm:ss.fffZ
Event Type
 chat.events.type string

Type of event.
Event User Type
 chat.events.user_type string

Type of user.
groups
 chat.groups array of integer
Group Id
 chat.id string

Unique identifier of the group.
Message
 chat.messages array of object

Array of messages.
Agent Id
 chat.messages.agent_id string

Unique id of the agent associated with the message.
Author Name
 chat.messages.author_name string

Name of the message's author..
Text
 chat.messages.text string

Body of the message.
Sent Date-Time
 chat.messages.timestamp string

yyyy-MM-ddTHH:mm:ss.fffZ
User Type
 chat.messages.user_type string

Type of the user sending the message.
Started Date-Time
 chat.started_timestamp string

yyyy-MM-ddTHH:mm:ss.fffZ
tags
 chat.tags array of string
URL
 chat.url string

Url of the website where chat started.
Event Id
 event_unique_id string

Unique id of the event associated with the chat.
Pre Chat Survey
 pre_chat_survey array of object

Array of pre chat survey responses.
Answer
 pre_chat_survey.answer string

Survey answer.
Survey Id
 pre_chat_survey.id string

Pre chat survey id.
Question
 pre_chat_survey.label string

Survey question.
Email
 visitor.email string

Email address of the visitor.
Id
 visitor.id string

Unique id of the visitor.
Language
 visitor.language string

Language associated with the visitor's account.
Name
 visitor.name string

Name of the visitor.
Page
 visitor.page_current string

Webpage that the chat originated from.

WebhookTicketResponse

Name Path Type Description
Id
 ticket.assignee.id string

Unique identifier of the user.
Name
 ticket.assignee.name string

Name of the assignee.
events
 ticket.events array of object
Id
 ticket.events.author.id string

Unique id of the user.
Name
 ticket.events.author.name string

Name of the author.
Type
 ticket.events.author.type string

Agent or client.
Event Date-Time
 ticket.events.date date-time

yyyy-MM-ddTHH:mm:ss.fffZ
Is Private
 ticket.events.is_private boolean

True if event is private.
Message
 ticket.events.message string

Description of the event.
Type
 ticket.events.source.type string

Chat-window, mail or lc2.
URL
 ticket.events.source.url string

Url of the website that the ticket was sent from.
Event Type
 ticket.events.type string

Type of event that generated the ticket.
Group
 ticket.groups array of object

Details of the associated group.
Id
 ticket.groups.id integer

Unique id of the group.
Name
 ticket.groups.name string

Name of the group.
Ticket Id
 ticket.id string

Unique id of the ticket.
IP
 ticket.requester.ip string

IP address of the requester.
Email
 ticket.requester.mail string

Email address of the requester.
Name
 ticket.requester.name string

Name of the requester.
Id
 ticket.source.id string

Unique id of the source.
Type
 ticket.source.type string

Lc2, mail, facebook, agent-app-manual or chat-window.
URL
 ticket.source.url string

Url of the website where ticket was created.
Status
 ticket.status string

Open, pending, solved or spam.
Subject
 ticket.subject string

Short description of the ticket.
tags
 ticket.tags array of string

ListTicketsResponse

Name Path Type Description
Created Date-Time
 date date-time

yyyy-MM-ddTHH:mm:ss.fffZ
Ticket Id
 id string

Unique identifier of the ticket.
Modified Date-Time
 modified date-time

yyyy-MM-ddTHH:mm:ss.fffZ
IP
 requester.ip string

IP address of the requester.
Email
 requester.mail string

Email address of the requester.
Name
 requester.name string

Full name of the requester.
Id
 source.id string

Unique identifier of the source.
Type
 source.type string

From chat, mail or lc2.
URL
 source.url string

Webpage where the ticket was created.
Status
 status string

Open, pending, solved or spam.
Subject
 subject string

Description of the ticket source.

TicketResponse

Name Path Type Description
Id
 currentGroup.id integer

Unique id of the group.
Name
 currentGroup.name string

Name of the group.
Created Date-Time
 date date-time

yyyy-MM-ddTHH:mm:ss.fffZ
events
 events array of object
Id
 events.author.id string

Unique id of the user.
Name
 events.author.name string

Name of the author.
Type
 events.author.type string

Agent or client.
Event Date-Time
 events.date date-time

yyyy-MM-ddTHH:mm:ss.fffZ
Is Private
 events.is_private boolean

True if event is private.
Message
 events.message string

Description of the event.
Type
 events.source.type string

Chat-window, mail or lc2.
URL
 events.source.url string

Url of the website that the ticket was sent from.
Event Type
 events.type string

Type of event that generated the ticket.
Group
 groups array of object

Details of the associated group.
Id
 groups.id integer

Unique id of the group.
Name
 groups.name string

Name of the group.
Ticket Id
 id string

Unique id of the ticket.
IP
 requester.ip string

IP address of the requester.
Email
 requester.mail string

Email address of the requester.
Name
 requester.name string

Name of the requester.
Id
 source.id string

Unique id of the source.
Type
 source.type string

Lc2, mail, facebook, agent-app-manual or chat-window.
URL
 source.url string

Url of the website where ticket was created.
Status
 status string

Open, pending, solved or spam.
Subject
 subject string

Short description of the ticket.
tags
 tags array of string

ListAgents_Response

List of all agents with their details.

Name Path Type Description
Avatar
 avatar string

Path to the image on Amazon s3.
Login Email
 login string

The agent's email address.
Name
 name string

Agent's name.
Permission
 permission string

Owner, administrator or normal.

CreateAgent_Response

Name Path Type Description
Avatar
 avatar string

Path to the image on Amazon s3.
Groups Array
 groups array of object

List of all groups the agent is a part of.
Group Id
 groups.id integer

Unique id of the group.
Group Name
 groups.name string

Name of the group.
Job Title
 job_title string

Support agent by default.
Email
 login string

The agent's email address.
Login Status
 login_status string

Accepting chats or not accepting chats.
Max Chat Counts
 max_chats_count integer

Limit of the concurrent chats.
Name
 name string

Agent's name.
Permission
 permission string

Owner, administrator or normal
Status
 status string

Accepting chats, not accepting chats or offline.

DeleteAgent_Response