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conversationtranscript table/entity reference

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Contains the transcripts of conversations between participants such as customers, Virtual Agents or Human agents.

Messages

The following table lists the messages for the conversationtranscript table. Messages represent operations that can be performed on the table. They may also be events.

Name
Is Event?		 Web API Operation SDK for .NET
Assign
Event: True		 PATCH /conversationtranscripts(conversationtranscriptid)
Update the ownerid property.		 AssignRequest
Create
Event: True		 POST /conversationtranscripts
See Create		 Create records
CreateMultiple
Event: True		 CreateMultiple CreateMultipleRequest
Delete
Event: True		 DELETE /conversationtranscripts(conversationtranscriptid)
See Delete		 Delete records
GrantAccess
Event: True		 GrantAccess GrantAccessRequest
IsValidStateTransition
Event: False		 IsValidStateTransition IsValidStateTransitionRequest
ModifyAccess
Event: True		 ModifyAccess ModifyAccessRequest
Retrieve
Event: True		 GET /conversationtranscripts(conversationtranscriptid)
See Retrieve		 Retrieve records
RetrieveMultiple
Event: True		 GET /conversationtranscripts
See Query data		 Query data
RetrievePrincipalAccess
Event: True		 RetrievePrincipalAccess RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess
Event: True		 RetrieveSharedPrincipalsAndAccess RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess
Event: True		 RevokeAccess RevokeAccessRequest
SetState
Event: True		 PATCH /conversationtranscripts(conversationtranscriptid)
Update the statecode and statuscode properties.		 SetStateRequest
Update
Event: True		 PATCH /conversationtranscripts(conversationtranscriptid)
See Update		 Update records
UpdateMultiple
Event: True		 UpdateMultiple UpdateMultipleRequest
Upsert
Event: False		 PATCH /conversationtranscripts(conversationtranscriptid)
See Upsert a table row		 UpsertRequest
UpsertMultiple
Event: False		 UpsertMultiple UpsertMultipleRequest

Properties

The following table lists selected properties for the conversationtranscript table.

Property Value
DisplayName ConversationTranscript
DisplayCollectionName ConversationTranscripts
SchemaName conversationtranscript
CollectionSchemaName conversationtranscripts
EntitySetName conversationtranscripts
LogicalName conversationtranscript
LogicalCollectionName conversationtranscripts
PrimaryIdAttribute conversationtranscriptid
PrimaryNameAttribute name
TableType Standard
OwnershipType UserOwned

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

bot_conversationtranscriptId

Property Value
Description Conversation Transcripts related to customer interactions with a Bot
DisplayName bot_conversationtranscript
IsValidForForm True
IsValidForRead True
LogicalName bot_conversationtranscriptid
RequiredLevel None
Type Lookup
Targets bot

Content

Property Value
Description Content of the conversation
DisplayName Content
IsValidForForm True
IsValidForRead True
LogicalName content
RequiredLevel ApplicationRequired
Type Memo
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 1048576

ConversationStartTime

Property Value
Description The actual start time of the conversation (not the time it was written to the data store)
DisplayName ConversationStartTime
IsValidForForm True
IsValidForRead True
LogicalName conversationstarttime
RequiredLevel ApplicationRequired
Type DateTime
CanChangeDateTimeBehavior True
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Auto
SourceTypeMask 0

conversationtranscriptId

Property Value
Description Unique identifier for entity instances
DisplayName conversationtranscript
IsValidForForm False
IsValidForRead True
LogicalName conversationtranscriptid
RequiredLevel SystemRequired
Type Uniqueidentifier

ImportSequenceNumber

Property Value
Description Sequence number of the import that created this record.
DisplayName Import Sequence Number
IsValidForForm False
IsValidForRead True
LogicalName importsequencenumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -2147483648

metadata

Property Value
Description Any metadata about the conversation being captured such as the schema version, state, agents, participants, etc if applicable.
DisplayName Metadata
IsValidForForm True
IsValidForRead True
LogicalName metadata
RequiredLevel None
Type Memo
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 1048576

name

Property Value
Description The name of the custom entity.
DisplayName Name
IsValidForForm True
IsValidForRead True
LogicalName name
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OverriddenCreatedOn

Property Value
Description Date and time that the record was migrated.
DisplayName Record Created On
IsValidForForm False
IsValidForRead True
LogicalName overriddencreatedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateOnly
ImeMode Inactive
SourceTypeMask 0

OwnerId

Property Value
Description Owner Id
DisplayName Owner
IsValidForForm True
IsValidForRead True
LogicalName ownerid
RequiredLevel SystemRequired
Type Owner
Targets systemuser, team

OwnerIdType

Property Value
Description Owner Id Type
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridtype
RequiredLevel SystemRequired
Type EntityName

SchemaType

Property Value
Description This defines the type of schema used for the conversation based on format used by the application writing this conversation (PVA, Omni-Channel, OBI, etc)
DisplayName SchemaType
IsValidForForm True
IsValidForRead True
LogicalName schematype
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

SchemaVersion

Property Value
Description The version of the conversation transcript content schema that is used.
DisplayName ContentSchemaVersion
IsValidForForm True
IsValidForRead True
LogicalName schemaversion
RequiredLevel None
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

statecode

Property Value
Description Status of the conversationtranscript
DisplayName Status
IsValidForForm True
IsValidForRead True
LogicalName statecode
RequiredLevel SystemRequired
Type State
DefaultFormValue
GlobalChoiceName conversationtranscript_statecode

statecode Choices/Options

Value Details
0 Label: Active
DefaultStatus: 1
InvariantName: Active
1 Label: Inactive
DefaultStatus: 2
InvariantName: Inactive

statuscode

Property Value
Description Reason for the status of the conversationtranscript
DisplayName Status Reason
IsValidForForm True
IsValidForRead True
LogicalName statuscode
RequiredLevel None
Type Status
DefaultFormValue
GlobalChoiceName conversationtranscript_statuscode

statuscode Choices/Options

Value Details
1 Label: Active
State:0
TransitionData: None
2 Label: Inactive
State:1
TransitionData: None

TimeZoneRuleVersionNumber

Property Value
Description For internal use only.
DisplayName Time Zone Rule Version Number
IsValidForForm False
IsValidForRead True
LogicalName timezoneruleversionnumber
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

UTCConversionTimeZoneCode

Property Value
Description Time zone code that was in use when the record was created.
DisplayName UTC Conversion Time Zone Code
IsValidForForm False
IsValidForRead True
LogicalName utcconversiontimezonecode
RequiredLevel None
Type Integer
MaxValue 2147483647
MinValue -1

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate and IsValidForUpdate. Listed by SchemaName.

CreatedBy

Property Value
Description Unique identifier of the user who created the record.
DisplayName Created By
IsValidForForm True
IsValidForRead True
LogicalName createdby
RequiredLevel None
Type Lookup
Targets systemuser

CreatedOn

Property Value
Description Date and time when the record was created.
DisplayName Created On
IsValidForForm True
IsValidForRead True
LogicalName createdon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

CreatedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who created the record.
DisplayName Created By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName createdonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedBy

Property Value
Description Unique identifier of the user who modified the record.
DisplayName Modified By
IsValidForForm True
IsValidForRead True
LogicalName modifiedby
RequiredLevel None
Type Lookup
Targets systemuser

ModifiedOn

Property Value
Description Date and time when the record was modified.
DisplayName Modified On
IsValidForForm True
IsValidForRead True
LogicalName modifiedon
RequiredLevel None
Type DateTime
CanChangeDateTimeBehavior False
DateTimeBehavior UserLocal
Format DateAndTime
ImeMode Inactive
SourceTypeMask 0

ModifiedOnBehalfBy

Property Value
Description Unique identifier of the delegate user who modified the record.
DisplayName Modified By (Delegate)
IsValidForForm True
IsValidForRead True
LogicalName modifiedonbehalfby
RequiredLevel None
Type Lookup
Targets systemuser

OwnerIdName

Property Value
Description Name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridname
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwnerIdYomiName

Property Value
Description Yomi name of the owner
DisplayName
IsValidForForm False
IsValidForRead True
LogicalName owneridyominame
RequiredLevel SystemRequired
Type String
Format Text
FormatName Text
ImeMode Auto
IsLocalizable False
MaxLength 100

OwningBusinessUnit

Property Value
Description Unique identifier for the business unit that owns the record
DisplayName Owning Business Unit
IsValidForForm True
IsValidForRead True
LogicalName owningbusinessunit
RequiredLevel None
Type Lookup
Targets businessunit

OwningTeam

Property Value
Description Unique identifier for the team that owns the record.
DisplayName Owning Team
IsValidForForm False
IsValidForRead True
LogicalName owningteam
RequiredLevel None
Type Lookup
Targets team

OwningUser

Property Value
Description Unique identifier for the user that owns the record.
DisplayName Owning User
IsValidForForm False
IsValidForRead True
LogicalName owninguser
RequiredLevel None
Type Lookup
Targets systemuser

VersionNumber

Property Value
Description Version Number
DisplayName Version Number
IsValidForForm False
IsValidForRead True
LogicalName versionnumber
RequiredLevel None
Type BigInt
MaxValue 9223372036854775807
MinValue -9223372036854775808

Many-to-One relationships

These relationships are many-to-one. Listed by SchemaName.

bot_conversationtranscript

One-To-Many Relationship: bot bot_conversationtranscript

Property Value
ReferencedEntity bot
ReferencedAttribute botid
ReferencingAttribute bot_conversationtranscriptid
ReferencingEntityNavigationPropertyName bot_conversationtranscriptId
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: Cascade
Delete: RemoveLink
Merge: NoCascade
Reparent: Cascade
RollupView: NoCascade
Share: Cascade
Unshare: Cascade

business_unit_conversationtranscript

One-To-Many Relationship: businessunit business_unit_conversationtranscript

Property Value
ReferencedEntity businessunit
ReferencedAttribute businessunitid
ReferencingAttribute owningbusinessunit
ReferencingEntityNavigationPropertyName owningbusinessunit
IsHierarchical
CascadeConfiguration Archive: Restrict
Assign: NoCascade
Delete: Restrict
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_conversationtranscript_createdby

One-To-Many Relationship: systemuser lk_conversationtranscript_createdby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdby
ReferencingEntityNavigationPropertyName createdby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_conversationtranscript_createdonbehalfby

One-To-Many Relationship: systemuser lk_conversationtranscript_createdonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute createdonbehalfby
ReferencingEntityNavigationPropertyName createdonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_conversationtranscript_modifiedby

One-To-Many Relationship: systemuser lk_conversationtranscript_modifiedby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedby
ReferencingEntityNavigationPropertyName modifiedby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

lk_conversationtranscript_modifiedonbehalfby

One-To-Many Relationship: systemuser lk_conversationtranscript_modifiedonbehalfby

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute modifiedonbehalfby
ReferencingEntityNavigationPropertyName modifiedonbehalfby
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

owner_conversationtranscript

One-To-Many Relationship: owner owner_conversationtranscript

Property Value
ReferencedEntity owner
ReferencedAttribute ownerid
ReferencingAttribute ownerid
ReferencingEntityNavigationPropertyName ownerid
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

team_conversationtranscript

One-To-Many Relationship: team team_conversationtranscript

Property Value
ReferencedEntity team
ReferencedAttribute teamid
ReferencingAttribute owningteam
ReferencingEntityNavigationPropertyName owningteam
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

user_conversationtranscript

One-To-Many Relationship: systemuser user_conversationtranscript

Property Value
ReferencedEntity systemuser
ReferencedAttribute systemuserid
ReferencingAttribute owninguser
ReferencingEntityNavigationPropertyName owninguser
IsHierarchical
CascadeConfiguration Archive: NoCascade
Assign: NoCascade
Delete: NoCascade
Merge: NoCascade
Reparent: NoCascade
RollupView: NoCascade
Share: NoCascade
Unshare: NoCascade

One-to-Many relationships

These relationships are one-to-many. Listed by SchemaName.

conversationtranscript_AsyncOperations

Many-To-One Relationship: asyncoperation conversationtranscript_AsyncOperations

Property Value
ReferencingEntity asyncoperation
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName conversationtranscript_AsyncOperations
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

conversationtranscript_BulkDeleteFailures

Many-To-One Relationship: bulkdeletefailure conversationtranscript_BulkDeleteFailures

Property Value
ReferencingEntity bulkdeletefailure
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName conversationtranscript_BulkDeleteFailures
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

conversationtranscript_DuplicateBaseRecord

Many-To-One Relationship: duplicaterecord conversationtranscript_DuplicateBaseRecord

Property Value
ReferencingEntity duplicaterecord
ReferencingAttribute baserecordid
ReferencedEntityNavigationPropertyName conversationtranscript_DuplicateBaseRecord
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

conversationtranscript_DuplicateMatchingRecord

Many-To-One Relationship: duplicaterecord conversationtranscript_DuplicateMatchingRecord

Property Value
ReferencingEntity duplicaterecord
ReferencingAttribute duplicaterecordid
ReferencedEntityNavigationPropertyName conversationtranscript_DuplicateMatchingRecord
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

conversationtranscript_MailboxTrackingFolders

Many-To-One Relationship: mailboxtrackingfolder conversationtranscript_MailboxTrackingFolders

Property Value
ReferencingEntity mailboxtrackingfolder
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName conversationtranscript_MailboxTrackingFolders
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

conversationtranscript_PrincipalObjectAttributeAccesses

Many-To-One Relationship: principalobjectattributeaccess conversationtranscript_PrincipalObjectAttributeAccesses

Property Value
ReferencingEntity principalobjectattributeaccess
ReferencingAttribute objectid
ReferencedEntityNavigationPropertyName conversationtranscript_PrincipalObjectAttributeAccesses
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

conversationtranscript_ProcessSession

Many-To-One Relationship: processsession conversationtranscript_ProcessSession

Property Value
ReferencingEntity processsession
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName conversationtranscript_ProcessSession
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

conversationtranscript_SyncErrors

Many-To-One Relationship: syncerror conversationtranscript_SyncErrors

Property Value
ReferencingEntity syncerror
ReferencingAttribute regardingobjectid
ReferencedEntityNavigationPropertyName conversationtranscript_SyncErrors
IsCustomizable True
AssociatedMenuConfiguration AvailableOffline: True
Behavior: DoNotDisplay
Group: Details
Label:
MenuId: null
Order:
QueryApi: null
ViewId: 00000000-0000-0000-0000-000000000000

See also

Dataverse table/entity reference
Dataverse Web API Reference
conversationtranscript