FAQ about using Copilot in the rich text editor

Article
10/03/2023

Here are some common questions and answers about using Copilot in the rich text editor.

What is Copilot in the rich text editor?

Copilot is a feature that uses AI to suggest content ideas based on your input. It helps you draft better content faster.

How does Copilot work?

Copilot uses advanced language models to generate content suggestions that match your tone, style, and purpose. You can choose from different types of content, such as emails, replies, or follow-ups. You can also adjust the tone and length of the content to suit your customers' preferences.

What can I use Copilot for?

You can use Copilot for various scenarios where you need to communicate with your customers effectively. For example, you can use Copilot to:

Quickly create emails to follow up, reply to inquiries, and move a deal forward.
Write engaging and personalized messages that resonate with your customers.
Save time and energy by using ready-made content suggestions.

How do I use Copilot?

Using Copilot is easy and intuitive. Here are the steps to use Copilot in the rich text editor:

Start typing your content in the rich text editor. You can use a word, a phrase, or a sentence as your input.
Wait for Copilot to generate content suggestions based on your input. You can see the suggestions in a pop-up window next to your cursor.
Choose the suggestion that best fits your needs. You can select on it to insert it into your content, or you can copy and paste it.
Review and edit the content as needed. You can change the wording, add details, or delete parts of the content. Make sure the content is accurate, relevant, and appropriate for your customers.
Send the content to your customers when you're satisfied.

How did you evaluate Copilot?

We tested and evaluated Copilot on various datasets and scenarios to ensure its quality and performance. We used the following metrics to measure Copilot's performance:

Accuracy: How well the content suggestions match the input and the context
Relevance: How well the content suggestions address the customer's needs and expectations
Diversity: How well the content suggestions offer different options and perspectives
Readability: How easy the content suggestions are to read and understand

What are the limitations of Copilot in the rich text editor?

Copilot is a powerful and helpful feature, but it isn't perfect. It has some limitations that you should be aware of and respect. These limitations include:

Language: Copilot only supports the English language for now. If you need to write in another language, you can't use Copilot.
Suggestions: Copilot only provides suggestions, not final content. You're responsible for reviewing and editing the content before you send it to your customers. You shouldn't rely on Copilot to write your content for you.
Ethics: Copilot is designed to help you create ethical and responsible content. However, Copilot may not be able to detect or prevent offensive, harmful, or misleading content. You should always use your own judgment and follow your company's policies and values when using Copilot.

Are there any settings I should change for effective and responsible use of Copilot in the rich text editor?

Copilot in the rich text editor doesn't provide a way to change its behavior.
Follow these suggestions to make the most of Copilot in the rich text editor:
- Choose the right prompt to generate content and choose the right tone and length for the content. You can enter a group of keywords or a full sentence, but keep all the keywords on the same topic.
- Always review and edit Copilot's suggestions before sending them to your customer.