Erro: Microsoft Error Reporting log version: 2.0 ao abrir Microsoft Outlook no Macbook

Question

Quando tento abrir Microsoft Outlook em meu MACBOOK recebo a seguinte mensagem:

Microsoft Error Reporting log version: 2.0

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_INSTRUCTION

ExceptionEnumString: 2

Exception Code: 0x00000001 (0x000000010cf1ef40)

Date/Time: 2023-05-30 20:07:30 +0000

Application Name: Microsoft Outlook

Application Bundle ID: com.microsoft.Outlook

Application Signature: OPIM

Application Bitness: x64

Application Version: 16.73.1.23052000

Crashed Module Name: HxCore

Crashed Module Version: 16.0.16416.33813

Crashed Module Offset: 0x0000000000005f7c

Blame Module Name: HxCore

Blame Module Version: 16.0.16416.33813

UnsymbolicatedChecksum: D3CCC26D6BA6D2A4B71D56870DB4AE7E

Blame Module Offset: 0x0000000000005f7c

StackHash: 652b1b50dd63eaaf_0x000000001f042316_phx

Application LCID: 1046

Extra app info: Reg=en Loc=0x0416

Build Type: Release

Crashed thread Stack Pointer: 0x_0000700005276ca8

Crashed thread: 7

Thread 0 (0x9707):

1 0x00007ff812c2a0ee in ___psynch_cvwait + 0x0000000A (libsystem_kernel.dylib + 0x00000000000040ee) 0x0000000000000000

2 0x000000010e80eb28 in (WLMKernel + 0x0000000000011b28) 0x0000000000000000

3 0x000000010e80e467 in (WLMKernel + 0x0000000000011467) 0x00007ff7b5dffd60

4 0x000000010e80e097 in (WLMKernel + 0x0000000000011097) 0x00007ff7b5dffde0

5 0x000000010e80dfd0 in (WLMKernel + 0x0000000000010fd0) 0x00007ff7b5dffe30

6 0x000000010e81660b in (WLMKernel + 0x000000000001960b) 0x00007ff7b5dffea0

7 0x00000001109c93c1 in (mso20 + 0x00000000001343c1) 0x00007ff7b5dffec0

8 0x000000010ff3c8db in (mso30 + 0x00000000005bb8db) 0x00007ff7b5dffed0

9 0x000000010fb0fa4a in (mso30 + 0x000000000018ea4a) 0x00007ff7b5dfff20

10 0x000000010fb11af0 in (mso30 + 0x0000000000190af0) 0x00007ff7b5e00080

11 0x000000010fef64ba in (mso30 + 0x00000000005754ba) 0x00007ff7b5e000b0

12 0x000000010fa0cbe8 in (mso30 + 0x000000000008bbe8) 0x00007ff7b5e001d0

13 0x000000011941ee0a in (mso99 + 0x00000000017d3e0a) 0x00007ff7b5e00210

14 0x00000001193f0015 in (mso99 + 0x00000000017a5015) 0x00007ff7b5e00450

15 0x00000001193f0368 in (mso99 + 0x00000000017a5368) 0x00007ff7b5e004a0

16 0x00007ff915ad0648 in ScriptMessageHandlerDelegate::didPostMessage(WebKit::WebPageProxy&, WebKit::FrameInfoData&&, API::ContentWorld&, WebCore::SerializedScriptValue&) + 0x00000100 (WebKit + 0x00000000002ee648) 0x00007ff7b5e00500

17 0x00007ff915dfae1d in WebKit::WebUserContentControllerProxy::didPostMessage(****::ObjectIdentifier<WebKit::WebPageProxyIdentifierType>, WebKit::FrameInfoData&&, unsigned long long, ****::Span<unsigned char const, 18446744073709551615ul> const&, ****::CompletionHandler<void (****::Span<unsigned char const, 18446744073709551615ul>&&, ****::String const&)>&&) + 0x00000273 (WebKit + 0x0000000000618e1d) 0x00007ff7b5e00560

18 0x00007ff9160e8a72 in void IPC::handleMessageAsync<Messages::WebUserContentControllerProxy::DidPostMessage, WebKit::WebUserContentControllerProxy, WebKit::WebUserContentControllerProxy, void (****::ObjectIdentifier<WebKit::WebPageProxyIdentifierType>, WebKit::FrameInfoData&&, unsigned long long, ****::Span<unsigned char const, 18446744073709551615ul> const&, ****::CompletionHandler<void (****::Span<unsigned char const, 18446744073709551615ul>&&, ****::String const&)>&&)>(IPC::Connection&, IPC::Decoder&, WebKit::WebUserContentCont... + 0x0000038D (WebKit + 0x0000000000906a72) 0x00007ff7b5e005f0

19 0x00007ff9160e86d2 in WebKit::WebUserContentControllerProxy::didReceiveMessage(IPC::Connection&, IPC::Decoder&) + 0x00000040 (WebKit + 0x00000000009066d2) 0x00007ff7b5e008d0

20 0x00007ff9160ff4ab in IPC::MessageReceiverMap::dispatchMessage(IPC::Connection&, IPC::Decoder&) + 0x000000CB (WebKit + 0x000000000091d4ab) 0x00007ff7b5e00900

21 0x00007ff915d85e0f in WebKit::WebProcessProxy::didReceiveMessage(IPC::Connection&, IPC::Decoder&) + 0x0000001F (WebKit + 0x00000000005a3e0f) 0x00007ff7b5e00950

22 0x00007ff9160fb731 in IPC::Connection::dispatchMessage(std::__1::unique_ptr<IPC::Decoder, std::__1::default_delete<IPC::Decoder>>) + 0x00000113 (WebKit + 0x0000000000919731) 0x00007ff7b5e00980

23 0x00007ff9160fbb6b in IPC::Connection::dispatchIncomingMessages() + 0x00000137 (WebKit + 0x0000000000919b6b) 0x00007ff7b5e009f0

24 0x00007ff82dd07c3e in ****::RunLoop::performWork() + 0x0000019E (JavaScriptCore + 0x00000000001eac3e) 0x00007ff7b5e00a80

25 0x00007ff82dd088da in ****::RunLoop::performWork(void*) + 0x0000001A (JavaScriptCore + 0x00000000001eb8da) 0x00007ff7b5e00ab0

26 0x00007ff812d41f2a in ___CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 0x00000011 (CoreFoundation + 0x000000000007cf2a) 0x00007ff7b5e00ad0

27 0x00007ff812d41ecc in ___CFRunLoopDoSource0 + 0x0000009D (CoreFoundation + 0x000000000007cecc) 0x00007ff7b5e00ae0

28 0x00007ff812d41ca5 in ___CFRunLoopDoSources0 + 0x000000D9 (CoreFoundation + 0x000000000007cca5) 0x00007ff7b5e00b10

29 0x00007ff812d4092f in ___CFRunLoopRun + 0x00000394 (CoreFoundation + 0x000000000007b92f) 0x00007ff7b5e00b90

30 0x00007ff812d3ff31 in _CFRunLoopRunSpecific + 0x00000230 (CoreFoundation + 0x000000000007af31) 0x00007ff7b5e018e0

31 0x00007ff81c7bbdad in _RunCurrentEventLoopInMode + 0x00000124 (HIToolbox + 0x000000000002edad) 0x00007ff7b5e01980

32 0x00007ff81c7bbbbe in _ReceiveNextEventCommon + 0x00000291 (HIToolbox + 0x000000000002ebbe) 0x00007ff7b5e019d0

33 0x00007ff81c7bb918 in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000040 (HIToolbox + 0x000000000002e918) 0x00007ff7b5e01a50

34 0x00007ff815dd45d0 in __DPSNextEvent + 0x0000035A (AppKit + 0x000000000003e5d0) 0x00007ff7b5e01a70

35 0x00007ff815dd347a in -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x000004BE (AppKit + 0x000000000003d47a) 0x00007ff7b5e01e60

36 0x000000010a1322ba in (Microsoft Outlook + 0x00000000000372ba) 0x00007ff7b5e02040

37 0x00007ff8160707d0 in -[NSApplication _doModalLoop:peek:] + 0x0000012A (AppKit + 0x00000000002da7d0) 0x00007ff7b5e020a0

38 0x00007ff81606f378 in ___35-[NSApplication runModalForWindow:]_block_invoke_2 + 0x00000040 (AppKit + 0x00000000002d9378) 0x00007ff7b5e02130

39 0x00007ff81606f325 in ___35-[NSApplication runModalForWindow:]_block_invoke + 0x0000004E (AppKit + 0x00000000002d9325) 0x00007ff7b5e02160

40 0x00007ff81606ebd3 in __NSTryRunModal + 0x00000064 (AppKit + 0x00000000002d8bd3) 0x00007ff7b5e021b0

41 0x00007ff81606eaa5 in -[NSApplication runModalForWindow:] + 0x00000136 (AppKit + 0x00000000002d8aa5) 0x00007ff7b5e021d0

42 0x000000010a9f1f20 in (Microsoft Outlook + 0x00000000008f6f20) 0x00007ff7b5e022b0

43 0x000000011940b2fb in (mso99 + 0x00000000017c02fb) 0x00007ff7b5e02310

44 0x00007ff813bbb971 in -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 0x0000017B (Foundation + 0x000000000004e971) 0x00007ff7b5e02340

45 0x00007ff813bbb696 in -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 0x0000007C (Foundation + 0x000000000004e696) 0x00007ff7b5e02390

46 0x00000001194093d6 in (mso99 + 0x00000000017be3d6) 0x00007ff7b5e023e0

47 0x000000011940a0c6 in (mso99 + 0x00000000017bf0c6) 0x00007ff7b5e02420

48 0x0000000117d32675 in (mso99 + 0x00000000000e7675) 0x00007ff7b5e02440

49 0x00007ff812d376f8 in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x00000089 (CoreFoundation + 0x00000000000726f8) 0x00007ff7b5e02500

50 0x00007ff812dd045e in ____CFXRegistrationPost_block_invoke + 0x00000058 (CoreFoundation + 0x000000000010b45e) 0x00007ff7b5e02540

51 0x00007ff812dd03b3 in __CFXRegistrationPost + 0x00000218 (CoreFoundation + 0x000000000010b3b3) 0x00007ff7b5e02570

52 0x00007ff812d0a987 in __CFXNotificationPost + 0x000002D9 (CoreFoundation + 0x0000000000045987) 0x00007ff7b5e02650

53 0x00007ff813bebe78 in _postQueueNotifications + 0x000001B5 (Foundation + 0x000000000007ee78) 0x00007ff7b5e03020

54 0x00007ff812d41444 in ___CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 0x00000017 (CoreFoundation + 0x000000000007c444) 0x00007ff7b5e031b0

55 0x00007ff812d4136b in ___CFRunLoopDoObservers + 0x000001E2 (CoreFoundation + 0x000000000007c36b) 0x00007ff7b5e031c0

56 0x00007ff812d40a17 in ___CFRunLoopRun + 0x0000047C (CoreFoundation + 0x000000000007ba17) 0x00007ff7b5e03290

57 0x00007ff812d3ff31 in _CFRunLoopRunSpecific + 0x00000230 (CoreFoundation + 0x000000000007af31) 0x00007ff7b5e03fe0

58 0x00007ff81c7bbdad in _RunCurrentEventLoopInMode + 0x00000124 (HIToolbox + 0x000000000002edad) 0x00007ff7b5e04080

59 0x00007ff81c7bbbbe in _ReceiveNextEventCommon + 0x00000291 (HIToolbox + 0x000000000002ebbe) 0x00007ff7b5e040d0

60 0x00007ff81c7bb918 in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000040 (HIToolbox + 0x000000000002e918) 0x00007ff7b5e04150

61 0x00007ff815dd45d0 in __DPSNextEvent + 0x0000035A (AppKit + 0x000000000003e5d0) 0x00007ff7b5e04170

62 0x00007ff815dd347a in -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x000004BE (AppKit + 0x000000000003d47a) 0x00007ff7b5e04560

63 0x000000010a1322ba in (Microsoft Outlook + 0x00000000000372ba) 0x00007ff7b5e04740

64 0x00007ff815dc5ae8 in -[NSApplication run] + 0x0000024A (AppKit + 0x000000000002fae8) 0x00007ff7b5e047a0

65 0x00007ff815d99d02 in _NSApplicationMain + 0x00000331 (AppKit + 0x0000000000003d02) 0x00007ff7b5e04830

66 0x00007ff81290c41f in (UnknownModule + 0x0000000000000000) 0x00007ff7b5e04880

x86_64 Thread State(64bit):

__rax: 0x0000000002000131 __rbx: 0x00007ff856342640 __rcx: 0x00007ff7b5dffc68 __rdx:0x0000000000000000

__rdi: 0x0000600002508188 __rsi: 0x0000000100000100 __rbp: 0x00007ff7b5dffd10 __rsp:0x00007ff7b5dffc68

__r8: 0x0000000000000000 __r9: 0x00000000000000a0 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x0000000000000016 __r13: 0x0000000000000000 __r14: 0x0000000100000100 __r15:0x0000000000000000

__rip: 0x00007ff812c2a0ee __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Thread 1 (0x9727):

1 0x00007ff812c28c9e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0000000000002c9e) 0x0000000000000000

2 0x00007ff812c61bbf in _start_wqthread + 0x0000000F (libsystem_pthread.dylib + 0x0000000000001bbf) 0x0000000000000000

x86_64 Thread State(64bit):

__rax: 0x0000000002000170 __rbx: 0x00000000004f4004 __rcx: 0x0000700004b4db18 __rdx:0x0000000000000001

__rdi: 0x0000000000000100 __rsi: 0x0000700004b4db80 __rbp: 0x0000700004b4db40 __rsp:0x0000700004b4db18

__r8: 0x0000700004b4db80 __r9: 0x0000000000000001 __r10: 0x0000000000000000 __r11:0x0000000000000246

__r12: 0x0000700004b4e000 __r13: 0x0000000000000000 __r14: 0x0000000000000001 __r15:0x0000700004b4db78

__rip: 0x00007ff812c28c9e __rflags: 0x0000000000000246 __cs: 0x0000000000000007 __fs:0x0000000000000000

__gs: 0x0000000000000000

Answer 1

Edna,

Eu consegui resolver o erro, segui os passos que vc passou:

Para alterar o perfil padrão do Finder, abra a pasta Aplicativos. 
Ctrl+clique ou clique com o botão direito do mouse em Microsoft Outlook e clique em Mostrar conteúdo do pacote.
Abra Conteúdo > SharedSupport e clique duas vezes em Gerenciador de Perfis do Outlook. 

Criei um novo perfil e deixei como padrão.

Agora o Outloolk está funcionando corretamente.

Obrigada,

Ivana Teixeira e Souza

Answer 2

Edna,

Eu segui os procedimentos, mas só tem um perfil disponível.

O erro ainda persiste.

Atenciosamente,

Ivana Teixeira e Souza

Answer 3

Tente alterar seu perfil do Outlook e verifique se funciona.

Para alterar o perfil padrão do Finder, abra a pasta Aplicativos.

Ctrl+clique ou clique com o botão direito do mouse em Microsoft Outlook e clique em Mostrar conteúdo do pacote.

Abra Conteúdo > SharedSupport e clique duas vezes em Gerenciador de Perfis do Outlook.

Selecione o perfil que deseja como padrão.

clique em Definir o perfil padrão.

Answer 4

Edna,

Obrigada pelo seu rápido retorno.

Eu já atualizei meu Macbook e também já executei o Microsoft AutoUpdate, nele nem aparece o produto "Microsoft Outlook"

Eu também desinstalei e instalei novamente o APP "Microsoft Outlook", mas mesmo assim o erro persiste.

Atenciosamente,

Ivana Teixeira e Souza

Answer 5

Olá Ivana, tudo bem?

Obrigada por entrar em contato com a nossa Comunidade do Outlook.

Meu nome é Edna, sou uma pessoa real e consultora independente do Outlook, espero que eu possa te ajudar^^

Certifique-se de que o seu Mac tenha uma conexão de internet funcionando e, em seguida:

1. Atualize o Mac OS X. Abra a App Store e clique no botão Atualizações. Instale as atualizações.
2. Depois, em qualquer aplicativo do Office, vá para o menu Ajuda e escolha Verificar atualizações para iniciar o aplicativo AutoUpdate. Deixe o AutoUpdate instalar as atualizações e reinicie o Mac.

Observação:

Se você usar Antidote, Webex, Silverlight, EndNote, Zotero, Suitcase, ferramentas de gerenciamento de fontes de terceiros ou outros suplementos, há uma possibilidade de falhas e mau comportamento indesejado, a menos que você também atualize seus suplementos para a atualização mais recente. Instale atualizações para esses programas, se você os tiver.

Att. Edna S.