Problema com ******@outlook.com em todos e-mails que tento enviar com anexo.

Question

Bom dia!

Hoje ao tentar enviar e-mails com anexo, nenhum foi entregue, constando o seguinte problema:

Informações de diagnóstico para administradores:

Servidor de origem: CPUPR80MB7770.lamprd80.prod.outlook.com

(email removido por segurança)
Remote server returned '550 5.7.520 Message blocked because it contains content identified as spam. AS(4810)'

Cabeçalhos de mensagem originais:

Received: from SCYPR80MB7383.lamprd80.prod.outlook.com (2603:10d6:300:103::6)
 by CPUPR80MB7770.lamprd80.prod.outlook.com (2603:10d6:103:2d1::13) with
 Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.6954.28; Mon, 6 Nov
 2023 14:21:04 +0000
Received: from SCYPR80MB7383.lamprd80.prod.outlook.com
 ([fe80::95c7:4336:1af0:4ad4]) by SCYPR80MB7383.lamprd80.prod.outlook.com
 ([fe80::95c7:4336:1af0:4ad4%7]) with mapi id 15.20.6954.028; Mon, 6 Nov 2023
 14:21:04 +0000
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: ADM AMR SERVICE <******@hotmail.com>
To: "email removido por segurança" <email removido por segurança>
Subject: teste
Thread-Topic: teste
Thread-Index: AQHaELx4bI9KPr3c5UyAvZSztwuAyA==
X-MS-Exchange-MessageSentRepresentingType: 1
Date: Mon, 6 Nov 2023 14:21:04 +0000
Message-ID: <******@SCYPR80MB7383.lamprd80.prod.outlook.com>
Accept-Language: pt-BR, en-US
Content-Language: pt-BR
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: <******@SCYPR80MB7383.lamprd80.prod.outlook.com>
msip_labels:
MIME-Version: 1.0
X-TMN: [7piQHRL9wYeoONszKMmoFiT/Kiw23sy+pUseap+y18w=]
X-MS-PublicTrafficType: Email
X-MS-TrafficTypeDiagnostic: SCYPR80MB7383:EE_|CPUPR80MB7770:EE_
Return-Path: email removido por segurança
X-MS-Office365-Filtering-Correlation-Id: bbdb829d-bc27-4837-606f-08dbded39c2b
X-Microsoft-Antispam: BCL:0;
X-Microsoft-Antispam-Message-Info:
      JPB5rEOe1/IoAucpyrIUrxy429z0pHKJixaCu/KejX4303qzaAf/6XvGIjz/YEDFZxCipYC6G+iFHjeEEOoSyJhh8UOJuw5sNzU2vNFm7VwOHhdI9k0h3BOpc5bEceoUL0vI4sMDR+EIuU4SFzxxaC4RRu/qmkZZlUfim9J9QUjllgi5ZZqS9h6kTwijmRG+glI8YGDW1RASgVpUQIQwaeU7EVwx0xt2L8z08ZElaiRCyK1emNZcPuTT8enT+6MiMlQf9CO6FbqKixqy8St6yKUIxSNde9zkjbgKSxTA3eQfAL+q7nbyy/cpZxzQXEoGXJ00oExI0hxpa6hh8NB5lUQw2kR8awxGsc65R9vA9IINwUeXdqeuh7TCQJtlB43qrQUj+CXYZfwC0Bpml66YxeZ/p2DidCkLmNWn6EXaxhs6iuLpCMg3A9m/AIP7VrqzqhdRmrgW92/HxUWOsfIATV3/abt0jbvdh9fFK0A55ED82WLzLHmCRD6WnFSLwDIp
X-MS-Exchange-AntiSpam-MessageData-ChunkCount: 1
X-MS-Exchange-AntiSpam-MessageData-0:
    =?us-ascii?Q?2n7jVZxEfpE0vVCayTleLNGp0g1YW+PSzcE9jqMY9/l78XzLlk9DUuRj7FsH?=
 =?us-ascii?Q?mZYWxXoqfSP3grSgFZd9Uba6SppblMGdxvuWmYwu5TIX6K0tQv7cDr4ZgnUz?=
 =?us-ascii?Q?J5O/23Pa9kAV5XDGffoZX6WJMMU1xJdpqY1XgRDEGV/JGO9lXv2YOupYdCph?=
 =?us-ascii?Q?AodobgTe3f9h7jV4xj0dRMv7nskgDKrxxZRdQ1iwFIrSRlyBjVLEW7xqU755?=
 =?us-ascii?Q?8Md5WoQ+5KE0+zGvbZCHg/8ja322EiwD3d5ShIg8kb3MfAP4DiC3c4a2IzpM?=
 =?us-ascii?Q?3h4XAWlOGWrAMCpBPQ7PN8vVUSFrT3PA6nTXDu5Lfn8uqrknAw5oKkA4/f3D?=
 =?us-ascii?Q?khuGtnVp4t5E80lP2j78bOAot9AJEN9HyP1lnMlJH+y+fVGbrk+L1L8uQLDw?=
 =?us-ascii?Q?D9Ukpq/taOoNkrGnDDCypzeda6oMYCiCoguavYuVgPAh6nG3brpwlKaz/vnG?=
 =?us-ascii?Q?nwz+j1C0skmNJwag+eOolbDZ0Tptk+uKeGX0lOqHO1kU6dWMom58jf0de32d?=
 =?us-ascii?Q?9L1a6Bcy5beriBJ87L4liIwmUzwiil9xBXQ2tmcsQTjcvzxUpIJgd7asII0p?=
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 =?us-ascii?Q?AMiWW4tADx+ix5BHkRvIMAECmXVgx2dvXJGOGoYd1ura6kbodYdEG4R/Py2l?=
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Answer 1

Hello,

My name is Jackson and thank you for your question.

My sincere apologies for the problem with your emails, I am a user myself and understand how frustrating this can be.

Several users seems to be experiencing this same issue at the moment especially sending messages with attachments, this is an indication its an issue with the Microsoft service. This has been reported and I will advise you try it much later, however we can try the basic troubleshooting's below for message issues;

To help protect you and your recipients against computer viruses, Outlook blocks the sending and receiving of certain types of files (such as .exe and certain database files) as attachments. see details;

https://support.microsoft.com/office/434752e1-02d3-4e90-9124-8b81e49a8519

1. Check if you have sufficient email storage space and if not delete some items to free up more storage space; https://go.microsoft.com/fwlink/?linkid=2218097
2. Add senders to the safe senders list: open Outlook, > go to settings > select See all Outlook settings > spam email > safe senders and domains > Add sender email https://support.microsoft.com/office/470d4ee6-e3b6-402b-8cd9-a6f00eda7339
3. Check rules that may be active and direct emails to spam https://support.microsoft.com/office/4b094371-a5d7-49bd-8b1b-4e4896a7cc5d
4. Check the blocked senders list to ensure senders were not added by accident; Go to Settings > See all Outlook settings > Mail > Junk Email > Blocked senders.

See more tips to help with the email issue in the link;

https://support.microsoft.com/office/d39e3341-8d79-4bf1-b3c7-ded602233642

To speak to someone from the Microsoft account teams please use the chat link below and then you can request a call back. type in the account issue in the search scroll down to see the chat with support option;

https://support.microsoft.com/home/contact

Warm regards.

Jackson E.