Fatura indevida

Question

Paguei dia 13 de fevereiro a fatura e no dia 28 de fevereiro veio uma fatura em outro cartão de crédito do qual não uso mais e de valor bem superior a assinatura que fiz, gostaria de saber pq? E quero reembolso. Até cancelei a assinatura de raiva.

Answer 1

Hi, ALine

Good day!

Thank you for posting to Microsoft Community. We are glad to assist you!

According to your description, I'm sorry to hear about the frustration you're experiencing with this billing issue. It sounds like there might have been a mistake in the invoicing or payment process.

Please be kindly to understand that for our community which is a public place for sharing and discussing. Since the given issue is relates to the undue invoice. We're sorry that we are unable to do much for you that we do not have the authority to access into the backend.

Therefore, it is best for you to contact Microsoft Billing team directly. we believe they would able to check on the backend and help you to get the refund.

To get in touch with Microsoft Billing team, please refer -Localizar números de telefone de suporte do Microsoft 365 para empresas por país ou região - Microsoft 365 admin | Microsoft Learn.

Microsoft Billing team has only required permissionto check your invoice on the backend. They are the only responsible and privileged support team for invoice questions.

During the phone call, you will need to provide the information you have received through your subscription, such as: Your company name, billing information, phone number, alternate email address, etc. Therefore, our privacy team can help you reset your multi-factor authentication, and after the reset, you can add your account back to your authenticator app on your new phone and set it up from scratch or choose a different authentication method to log in to your account.

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

In some countries, it is an automated conversation like: First, when you call the hotline, it will be asked as follows:

IVR: What kind of problem are you concerned about?

Customer: Billing invoice.

IVR: What kind of product do you use?

Customer: Office 365 for business.

IVR confirmation: education or company account?

Customer: For companies

IVR: Are you an administrator?

Customer: Yes.

IVR: Do you have the other administrator in your organization?

Customer: No.

IVR: Do you need a... Service request?

Customer: Yes

Thank you for your precious time and your kind understanding.

I hope this information helps you to reach data protection team to open ticket.
Hope you everything is going well for you.

Thank you for your precious time and your understanding would be highly appreciated.

Sincerely,

Alex | Microsoft Community Moderator.