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ServiceDesk Plus Cloud (Preview)

ManageEngine ServiceDesk Plus Cloud is a ITIL compliant comprehensive help desk with integrated asset and project management capabilities.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     -   Azure Government regions
     -   Azure China regions
     -   US Department of Defense (DoD)
Power Automate Premium All Power Automate regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Power Apps Premium All Power Apps regions except the following:
     -   US Government (GCC)
     -   US Government (GCC High)
     -   China Cloud operated by 21Vianet
     -   US Department of Defense (DoD)
Contact
Name ServiceDesk Plus Cloud Support
URL https://www.manageengine.com/products/service-desk/support.html
Email sdp-ondemand-support@manageengine.com
Connector Metadata
Publisher ManageEngine (A division of Zoho Corporation)
Website https://www.manageengine.com/products/service-desk/cloud/
Privacy policy https://www.manageengine.com/privacy.html
Categories Collaboration;Productivity

Creating a connection

The connector supports the following authentication types:

Default Parameters for creating connection. All regions Not shareable

Default

Applicable: All regions

Parameters for creating connection.

This is not shareable connection. If the power app is shared with another user, another user will be prompted to create new connection explicitly.

Name Type Description Required
Select the region. string Select the domain. True

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds

Actions

Create Change

Create new change in SDP Cloud

Create Request

Create new request in SDP Cloud

Update Change

Update an existing change

Update Request

Update an existing request

Create Change

Create new change in SDP Cloud

Parameters

Name Key Required Type Description
Service Desk Instance
serviceDeskInstance True string

Select the ServiceDesk Plus Cloud instance where the API call must be placed

Title
title True string

Specify change title

Status Comment
comment string

Specify change status comment

Change Template
name string

Specify change template name

Change Requester
name string

Specify change requester name

Site
name string

Specify site for the change

Group
name string

Specify group for the change

Description
description string

Type change description

Change Owner Email Address
email_id string

Type change owner's email address

Change Type
name string

Specify change type

Priority
name string

Specify change priority

Urgency
name string

Specify change urgency

Impact
name string

Specify change impact

Change Risk
name string

Specify change risk

Reason for Change
name string

Specify reason for initiating change

Category
name string

Specify change category for the change

Sub Category
name string

Specify change subcategory for a the change

Item
name string

Specify change item

name
name string

Provide assets to be associated with the change

Additional Fields
udf_fields string

Specify additional fields(e.g. {"udf_char1":"value","udf_char2":"value",..})

Returns

Name Path Type Description
status_code
response_status.status_code integer

status_code

status
response_status.status string

status

roll_out_plan.roll_out_plan_updated_on.display_value
change.roll_out_plan.roll_out_plan_updated_on.display_value string

roll_out_plan -> roll_out_plan_updated_on -> display_value

roll_out_plan.roll_out_plan_updated_on.value
change.roll_out_plan.roll_out_plan_updated_on.value string

roll_out_plan -> roll_out_plan_updated_on -> value

roll_out_plan.roll_out_plan_updated_by.email_id
change.roll_out_plan.roll_out_plan_updated_by.email_id string

roll_out_plan -> roll_out_plan_updated_by -> email_id

roll_out_plan.roll_out_plan_updated_by.is_technician
change.roll_out_plan.roll_out_plan_updated_by.is_technician boolean

roll_out_plan -> roll_out_plan_updated_by -> is_technician

roll_out_plan.roll_out_plan_updated_by.sms_mail
change.roll_out_plan.roll_out_plan_updated_by.sms_mail string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail

roll_out_plan.roll_out_plan_updated_by.mobile
change.roll_out_plan.roll_out_plan_updated_by.mobile string

roll_out_plan -> roll_out_plan_updated_by -> mobile

roll_out_plan.roll_out_plan_updated_by.last_name
change.roll_out_plan.roll_out_plan_updated_by.last_name string

roll_out_plan -> roll_out_plan_updated_by -> last_name

roll_out_plan.roll_out_plan_updated_by.user_scope
change.roll_out_plan.roll_out_plan_updated_by.user_scope string

roll_out_plan -> roll_out_plan_updated_by -> user_scope

roll_out_plan.roll_out_plan_updated_by.sms_mail_id
change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id

roll_out_plan.roll_out_plan_updated_by.phone
change.roll_out_plan.roll_out_plan_updated_by.phone string

roll_out_plan -> roll_out_plan_updated_by -> phone

roll_out_plan.roll_out_plan_updated_by.name
change.roll_out_plan.roll_out_plan_updated_by.name string

roll_out_plan -> roll_out_plan_updated_by -> name

roll_out_plan.roll_out_plan_updated_by.id
change.roll_out_plan.roll_out_plan_updated_by.id string

roll_out_plan -> roll_out_plan_updated_by -> id

roll_out_plan.roll_out_plan_updated_by.photo_url
change.roll_out_plan.roll_out_plan_updated_by.photo_url string

roll_out_plan -> roll_out_plan_updated_by -> photo_url

roll_out_plan.roll_out_plan_updated_by.is_vip_user
change.roll_out_plan.roll_out_plan_updated_by.is_vip_user boolean

roll_out_plan -> roll_out_plan_updated_by -> is_vip_user

roll_out_plan.roll_out_plan_updated_by.department
change.roll_out_plan.roll_out_plan_updated_by.department string

roll_out_plan -> roll_out_plan_updated_by -> department

roll_out_plan.roll_out_plan_updated_by.first_name
change.roll_out_plan.roll_out_plan_updated_by.first_name string

roll_out_plan -> roll_out_plan_updated_by -> first_name

roll_out_plan.roll_out_plan_updated_by.job_title
change.roll_out_plan.roll_out_plan_updated_by.job_title string

roll_out_plan -> roll_out_plan_updated_by -> job_title

roll_out_plan.roll_out_plan_description
change.roll_out_plan.roll_out_plan_description string

roll_out_plan -> roll_out_plan_description

emergency
change.emergency boolean

emergency

change_type.color
change.change_type.color string

change_type -> color

change_type.pre_approved
change.change_type.pre_approved boolean

change_type -> pre_approved

change_type.name
change.change_type.name string

change_type -> name

change_type.id
change.change_type.id string

change_type -> id

review_details.next_review_on
change.review_details.next_review_on object

review_details -> next_review_on

review_details.review_details_updated_by
change.review_details.review_details_updated_by object

review_details -> review_details_updated_by

review_details.review_details_updated_on
change.review_details.review_details_updated_on object

review_details -> review_details_updated_on

review_details.review_details_description
change.review_details.review_details_description object

review_details -> review_details_description

assets
change.assets array of object

assets

assets.site
change.assets.site object

assets -> site

assets.name
change.assets.name string

assets -> name

assets.id
change.assets.id string

assets -> id

configuration_items
change.configuration_items array of

configuration_items

workflow_instance_details.id
change.workflow_instance_details.id string

workflow_instance_details -> id

workflow_instance_details.status.name
change.workflow_instance_details.status.name string

workflow_instance_details -> status -> name

workflow_instance_details.status.id
change.workflow_instance_details.status.id string

workflow_instance_details -> status -> id

rel.releases
change.rel.releases object

rel -> releases

id
change.id string

change -> id

change_requester.email_id
change.change_requester.email_id string

change_requester -> email_id

change_requester.is_technician
change.change_requester.is_technician boolean

change_requester -> is_technician

change_requester.sms_mail
change.change_requester.sms_mail string

change_requester -> sms_mail

change_requester.mobile
change.change_requester.mobile string

change_requester -> mobile

change_requester.last_name
change.change_requester.last_name string

change_requester -> last_name

change_requester.user_scope
change.change_requester.user_scope string

change_requester -> user_scope

change_requester.sms_mail_id
change.change_requester.sms_mail_id string

change_requester -> sms_mail_id

change_requester.phone
change.change_requester.phone string

change_requester -> phone

change_requester.name
change.change_requester.name string

change_requester -> name

change_requester.id
change.change_requester.id string

change_requester -> id

change_requester.photo_url
change.change_requester.photo_url string

change_requester -> photo_url

change_requester.is_vip_user
change.change_requester.is_vip_user boolean

change_requester -> is_vip_user

change_requester.department
change.change_requester.department string

change_requester -> department

change_requester.first_name
change.change_requester.first_name string

change_requester -> first_name

change_requester.job_title
change.change_requester.job_title string

change_requester -> job_title

group.site
change.group.site object

group -> site

group.deleted
change.group.deleted boolean

group -> deleted

group.name
change.group.name string

group -> name

group.id
change.group.id string

group -> id

created_time.display_value
change.created_time.display_value string

created_time -> display_value

created_time.value
change.created_time.value string

created_time -> value

item.name
change.item.name string

item -> name

item.id
change.item.id string

item -> id

workflow.validated
change.workflow.validated boolean

workflow -> validated

workflow.name
change.workflow.name string

workflow -> name

workflow.id
change.workflow.id string

workflow -> id

approval_status
change.approval_status string

approval_status

impact.name
change.impact.name string

impact -> name

impact.id
change.impact.id string

impact -> id

release_details.release_actual_start
change.release_details.release_actual_start object

release_details -> release_actual_start

release_details.release_actual_end
change.release_details.release_actual_end object

release_details -> release_actual_end

release_details.release_details_description
change.release_details.release_details_description string

release_details -> release_details_description

release_details.release_scheduled_end.display_value
change.release_details.release_scheduled_end.display_value string

release_details -> release_scheduled_end -> display_value

release_details.release_scheduled_end.value
change.release_details.release_scheduled_end.value string

release_details -> release_scheduled_end -> value

release_details.release_details_updated_on.display_value
change.release_details.release_details_updated_on.display_value string

release_details -> release_details_updated_on -> display_value

release_details.release_details_updated_on.value
change.release_details.release_details_updated_on.value string

release_details -> release_details_updated_on -> value

release_details.release_scheduled_start.display_value
change.release_details.release_scheduled_start.display_value string

release_details -> release_scheduled_start -> display_value

release_details.release_scheduled_start.value
change.release_details.release_scheduled_start.value string

release_details -> release_scheduled_start -> value

release_details.release_details_updated_by.email_id
change.release_details.release_details_updated_by.email_id string

release_details -> release_details_updated_by -> email_id

release_details.release_details_updated_by.is_technician
change.release_details.release_details_updated_by.is_technician boolean

release_details -> release_details_updated_by -> is_technician

release_details.release_details_updated_by.sms_mail
change.release_details.release_details_updated_by.sms_mail string

release_details -> release_details_updated_by -> sms_mail

release_details.release_details_updated_by.mobile
change.release_details.release_details_updated_by.mobile string

release_details -> release_details_updated_by -> mobile

release_details.release_details_updated_by.last_name
change.release_details.release_details_updated_by.last_name string

release_details -> release_details_updated_by -> last_name

release_details.release_details_updated_by.user_scope
change.release_details.release_details_updated_by.user_scope string

release_details -> release_details_updated_by -> user_scope

release_details.release_details_updated_by.sms_mail_id
change.release_details.release_details_updated_by.sms_mail_id string

release_details -> release_details_updated_by -> sms_mail_id

release_details.release_details_updated_by.phone
change.release_details.release_details_updated_by.phone string

release_details -> release_details_updated_by -> phone

release_details.release_details_updated_by.name
change.release_details.release_details_updated_by.name string

release_details -> release_details_updated_by -> name

release_details.release_details_updated_by.id
change.release_details.release_details_updated_by.id string

release_details -> release_details_updated_by -> id

release_details.release_details_updated_by.photo_url
change.release_details.release_details_updated_by.photo_url string

release_details -> release_details_updated_by -> photo_url

release_details.release_details_updated_by.is_vip_user
change.release_details.release_details_updated_by.is_vip_user boolean

release_details -> release_details_updated_by -> is_vip_user

release_details.release_details_updated_by.department
change.release_details.release_details_updated_by.department string

release_details -> release_details_updated_by -> department

release_details.release_details_updated_by.first_name
change.release_details.release_details_updated_by.first_name string

release_details -> release_details_updated_by -> first_name

release_details.release_details_updated_by.job_title
change.release_details.release_details_updated_by.job_title string

release_details -> release_details_updated_by -> job_title

priority.color
change.priority.color string

priority -> color

priority.name
change.priority.name string

priority -> name

priority.id
change.priority.id string

priority -> id

scheduled_end_time.display_value
change.scheduled_end_time.display_value string

scheduled_end_time -> display_value

scheduled_end_time.value
change.scheduled_end_time.value string

scheduled_end_time -> value

uat_details.uat_scheduled_start
change.uat_details.uat_scheduled_start object

uat_details -> uat_scheduled_start

uat_details.uat_scheduled_end
change.uat_details.uat_actual_end object

uat_details -> uat_actual_end

uat_details.uat_details_updated_by.email_id
change.uat_details.uat_details_updated_by.email_id string

uat_details -> uat_details_updated_by -> email_id

uat_details.uat_details_updated_by.is_technician
change.uat_details.uat_details_updated_by.is_technician boolean

uat_details -> uat_details_updated_by -> is_technician

uat_details.uat_details_updated_by.sms_mail
change.uat_details.uat_details_updated_by.sms_mail string

uat_details -> uat_details_updated_by -> sms_mail

uat_details.uat_details_updated_by.mobile
change.uat_details.uat_details_updated_by.mobile string

uat_details -> uat_details_updated_by -> mobile

uat_details.uat_details_updated_by.last_name
change.uat_details.uat_details_updated_by.last_name string

uat_details -> uat_details_updated_by -> last_name

uat_details.uat_details_updated_by.user_scope
change.uat_details.uat_details_updated_by.user_scope string

uat_details -> uat_details_updated_by -> user_scope

uat_details.uat_details_updated_by.sms_mail_id
change.uat_details.uat_details_updated_by.sms_mail_id string

uat_details -> uat_details_updated_by -> sms_mail_id

uat_details.uat_details_updated_by.phone
change.uat_details.uat_details_updated_by.phone string

uat_details -> uat_details_updated_by -> phone

uat_details.uat_details_updated_by.name
change.uat_details.uat_details_updated_by.name string

uat_details -> uat_details_updated_by -> name

uat_details.uat_details_updated_by.id
change.uat_details.uat_details_updated_by.id string

uat_details -> uat_details_updated_by -> id

uat_details.uat_details_updated_by.photo_url
change.uat_details.uat_details_updated_by.photo_url string

uat_details -> uat_details_updated_by -> photo_url

uat_details.uat_details_updated_by.is_vip_user
change.uat_details.uat_details_updated_by.is_vip_user boolean

uat_details -> uat_details_updated_by -> is_vip_user

uat_details.uat_details_updated_by.department
change.uat_details.uat_details_updated_by.department string

uat_details -> uat_details_updated_by -> department

uat_details.uat_details_updated_by.first_name
change.uat_details.uat_details_updated_by.first_name string

uat_details -> uat_details_updated_by -> first_name

uat_details.uat_details_updated_by.job_title
change.uat_details.uat_details_updated_by.job_title string

uat_details -> uat_details_updated_by -> job_title

uat_details.uat_details_description
change.uat_details.uat_details_description string

uat_details -> uat_details_description

uat_details.uat_details_updated_on.display_value
change.uat_details.uat_details_updated_on.display_value string

uat_details -> uat_details_updated_on -> display_value

uat_details.uat_details_updated_on.value
change.uat_details.uat_details_updated_on.value string

uat_details -> uat_details_updated_on -> value

uat_details.uat_scheduled_end
change.uat_details.uat_scheduled_end object

uat_details -> uat_scheduled_end

uat_details.uat_actual_start
change.uat_details.uat_actual_start object

uat_details -> uat_actual_start

reason_for_change.name
change.reason_for_change.name string

reason_for_change -> name

reason_for_change.id
change.reason_for_change.id string

reason_for_change -> id

impact_details.impact_details_updated_on.display_value
change.impact_details.impact_details_updated_on.display_value string

impact_details -> impact_details_updated_on -> display_value

impact_details.impact_details_updated_on.value
change.impact_details.impact_details_updated_on.value string

impact_details -> impact_details_updated_on -> value

impact_details.impact_details_updated_by.email_id
change.impact_details.impact_details_updated_by.email_id string

impact_details -> impact_details_updated_by -> email_id

impact_details.impact_details_updated_by.is_technician
change.impact_details.impact_details_updated_by.is_technician boolean

impact_details -> impact_details_updated_by -> is_technician

impact_details.impact_details_updated_by.sms_mail
change.impact_details.impact_details_updated_by.sms_mail string

impact_details -> impact_details_updated_by -> sms_mail

impact_details.impact_details_updated_by.mobile
change.impact_details.impact_details_updated_by.mobile string

impact_details -> impact_details_updated_by -> mobile

impact_details.impact_details_updated_by.last_name
change.impact_details.impact_details_updated_by.last_name string

impact_details -> impact_details_updated_by -> last_name

impact_details.impact_details_updated_by.user_scope
change.impact_details.impact_details_updated_by.user_scope string

impact_details -> impact_details_updated_by -> user_scope

impact_details.impact_details_updated_by.sms_mail_id
change.impact_details.impact_details_updated_by.sms_mail_id string

impact_details -> impact_details_updated_by -> sms_mail_id

impact_details.impact_details_updated_by.phone
change.impact_details.impact_details_updated_by.phone string

impact_details -> impact_details_updated_by -> phone

impact_details.impact_details_updated_by.name
change.impact_details.impact_details_updated_by.name string

impact_details -> impact_details_updated_by -> name

impact_details.impact_details_updated_by.id
change.impact_details.impact_details_updated_by.id string

impact_details -> impact_details_updated_by -> id

impact_details.impact_details_updated_by.photo_url
change.impact_details.impact_details_updated_by.photo_url string

impact_details -> impact_details_updated_by -> photo_url

impact_details.impact_details_updated_by.is_vip_user
change.impact_details.impact_details_updated_by.is_vip_user boolean

impact_details -> impact_details_updated_by -> is_vip_user

impact_details.impact_details_updated_by.department
change.impact_details.impact_details_updated_by.department string

impact_details -> impact_details_updated_by -> department

impact_details.impact_details_updated_by.first_name
change.impact_details.impact_details_updated_by.first_name string

impact_details -> impact_details_updated_by -> first_name

impact_details.impact_details_updated_by.job_title
change.impact_details.impact_details_updated_by.job_title string

impact_details -> impact_details_updated_by -> job_title

impact_details.impact_details_description
change.impact_details.impact_details_description string

impact_details -> impact_details_description

subcategory.name
change.subcategory.name string

subcategory -> name

subcategory.id
change.subcategory.id string

subcategory -> id

deleted_time
change.deleted_time object

deleted_time

is_freeze_conflicted
change.is_freeze_conflicted boolean

is_freeze_conflicted

status.internal_name
change.status.internal_name string

status -> internal_name

status.stage.id
change.status.stage.id string

status -> stage -> id

status.name
change.status.name string

status -> name

status.id
change.status.id string

status -> id

scheduled_start_time.display_value
change.scheduled_start_time.display_value string

scheduled_start_time -> display_value

scheduled_start_time.value
change.scheduled_start_time.value string

scheduled_start_time -> value

template.inactive
change.template.inactive boolean

template -> inactive

template.name
change.template.name string

template -> name

template.id
change.template.id string

template -> id

has_release_association
change.has_release_association boolean

has_release_association

attachments
change.attachments array of

attachments

display_id.display_value
change.display_id.display_value string

display_id -> display_value

display_id.value
change.display_id.value string

display_id -> value

roles
change.roles array of object

roles

roles.role.internal_name
change.roles.role.internal_name string

roles -> role -> internal_name

roles.role.user_type
change.roles.role.user_type string

roles -> role -> user_type

roles.role.name
change.roles.role.name string

roles -> role -> name

roles.role.id
change.roles.role.id string

roles -> role -> id

roles.id
change.roles.id string

roles -> id

roles.user.email_id
change.roles.user.email_id string

roles -> user -> email_id

roles.user.is_technician
change.roles.user.is_technician boolean

roles -> user -> is_technician

roles.user.sms_mail
change.roles.user.sms_mail string

roles -> user -> sms_mail

roles.user.mobile
change.roles.user.mobile string

roles -> user -> mobile

roles.user.last_name
change.roles.user.last_name string

roles -> user -> last_name

roles.user.user_scope
change.roles.user.user_scope string

roles -> user -> user_scope

roles.user.sms_mail_id
change.roles.user.sms_mail_id string

roles -> user -> sms_mail_id

roles.user.phone
change.roles.user.phone string

roles -> user -> phone

roles.user.name
change.roles.user.name string

roles -> user -> name

roles.user.id
change.roles.user.id string

roles -> user -> id

roles.user.photo_url
change.roles.user.photo_url string

roles -> user -> photo_url

roles.user.is_vip_user
change.roles.user.is_vip_user boolean

roles -> user -> is_vip_user

roles.user.department.site.deleted
change.roles.user.department.site.deleted boolean

roles -> user -> department -> site -> deleted

roles.user.department.site.name
change.roles.user.department.site.name string

roles -> user -> department -> site -> name

roles.user.department.site.id
change.roles.user.department.site.id string

roles -> user -> department -> site -> id

roles.user.department.name
change.roles.user.department.name string

roles -> user -> department -> name

roles.user.department.id
change.roles.user.department.id string

roles -> user -> department -> id

roles.user.first_name
change.roles.user.first_name string

roles -> user -> first_name

roles.user.job_title
change.roles.user.job_title string

roles -> user ->job_title

description
change.description string

description

title
change.title string

title

change_owner.email_id
change.change_owner.email_id string

change_owner -> email_id

change_owner.is_technician
change.change_owner.is_technician boolean

change_owner -> is_technician

change_owner.sms_mail
change.change_owner.sms_mail string

change_owner -> sms_mail

change_owner.mobile
change.change_owner.mobile string

change_owner -> mobile

change_owner.last_name
change.change_owner.last_name string

change_owner -> last_name

change_owner.user_scope
change.change_owner.user_scope string

change_owner -> user_scope

change_owner.sms_mail_id
change.change_owner.sms_mail_id string

change_owner -> sms_mail_id

change_owner.cost_per_hour
change.change_owner.cost_per_hour string

change_owner -> cost_per_hour

change_owner.phone
change.change_owner.phone string

change_owner -> phone

change_owner.name
change.change_owner.name string

change_owner -> name

change_owner.id
change.change_owner.id string

change_owner -> id

change_owner.photo_url
change.change_owner.photo_url string

change_owner -> photo_url

change_owner.is_vip_user
change.change_owner.is_vip_user boolean

change_owner -> is_vip_user

change_owner.department
change.change_owner.department string

change_owner -> department

change_owner.first_name
change.change_owner.first_name string

change_owner -> first_name

change_owner.job_title
change.change_owner.job_title string

change_owner -> job_title

urgency.name
change.urgency.name string

urgency -> name

urgency.id
change.urgency.id string

urgency -> id

close_details.close_details_updated_on.display_value
change.close_details.close_details_updated_on.display_value string

close_details -> close_details_updated_on -> display_value

close_details.close_details_updated_on.value
change.close_details.close_details_updated_on.value string

close_details -> close_details_updated_on -> value

close_details.close_details_description
change.close_details.close_details_description string

close_details -> close_details_description

close_details.closure_code.name
change.close_details.closure_code.name string

close_details -> closure_code -> name

close_details.closure_code.id
change.close_details.closure_code.id string

close_details -> closure_code -> id

close_details.close_details_updated_by.email_id
change.close_details.close_details_updated_by.email_id string

close_details -> close_details_updated_by -> email_id

close_details.close_details_updated_by.is_technician
change.close_details.close_details_updated_by.is_technician boolean

close_details -> close_details_updated_by -> is_technician

close_details.close_details_updated_by.sms_mail
change.close_details.close_details_updated_by.sms_mail string

close_details -> close_details_updated_by -> sms_mail

close_details.close_details_updated_by.mobile
change.close_details.close_details_updated_by.mobile string

close_details -> close_details_updated_by -> mobile

close_details.close_details_updated_by.last_name
change.close_details.close_details_updated_by.last_name string

close_details -> close_details_updated_by -> last_name

close_details.close_details_updated_by.user_scope
change.close_details.close_details_updated_by.user_scope string

close_details -> close_details_updated_by -> user_scope

close_details.close_details_updated_by.sms_mail_id
change.close_details.close_details_updated_by.sms_mail_id string

close_details -> close_details_updated_by -> sms_mail_id

close_details.close_details_updated_by.phone
change.close_details.close_details_updated_by.phone string

close_details -> close_details_updated_by -> phone

close_details.close_details_updated_by.name
change.close_details.close_details_updated_by.name string

close_details -> close_details_updated_by -> name

close_details.close_details_updated_by.id
change.close_details.close_details_updated_by.id string

close_details -> close_details_updated_by -> id

close_details.close_details_updated_by.photo_url
change.close_details.close_details_updated_by.photo_url string

close_details -> close_details_updated_by -> photo_url

close_details.close_details_updated_by.is_vip_user
change.close_details.close_details_updated_by.is_vip_user boolean

close_details -> close_details_updated_by -> is_vip_user

close_details.close_details_updated_by.department
change.close_details.close_details_updated_by.department string

close_details -> close_details_updated_by -> department

close_details.close_details_updated_by.first_name
change.close_details.close_details_updated_by.first_name string

close_details -> close_details_updated_by -> first_name

close_details.close_details_updated_by.job_title
change.close_details.close_details_updated_by.job_title string

close_details -> close_details_updated_by -> job_title

change_manager
change.change_manager string

change_manager

is_freezed
change.is_freezed boolean

is_freezed

retrospective
change.retrospective boolean

retrospective

checklist.checklist_description
change.checklist.checklist_description string

checklist -> checklist_description

checklist.checklist_updated_on.display_value
change.checklist.checklist_updated_on.display_value string

checklist -> checklist_updated_on -> display_value

checklist.checklist_updated_on.value
change.checklist.checklist_updated_on.value string

checklist -> checklist_updated_on -> value

checklist.checklist_updated_by.email_id
change.checklist.checklist_updated_by.email_id string

checklist -> checklist_updated_by -> email_id

checklist.checklist_updated_by.is_technician
change.checklist.checklist_updated_by.is_technician boolean

checklist -> checklist_updated_by -> is_technician

checklist.checklist_updated_by.sms_mail
change.checklist.checklist_updated_by.sms_mail string

checklist -> checklist_updated_by -> sms_mail

checklist.checklist_updated_by.mobile
change.checklist.checklist_updated_by.mobile string

checklist -> checklist_updated_by -> mobile

checklist.checklist_updated_by.last_name
change.checklist.checklist_updated_by.last_name string

checklist -> checklist_updated_by -> last_name

checklist.checklist_updated_by.user_scope
change.checklist.checklist_updated_by.user_scope string

checklist -> checklist_updated_by -> user_scope

checklist.checklist_updated_by.sms_mail_id
change.checklist.checklist_updated_by.sms_mail_id string

checklist -> checklist_updated_by -> sms_mail_id

checklist.checklist_updated_by.phone
change.checklist.checklist_updated_by.phone string

checklist -> checklist_updated_by -> phone

checklist.checklist_updated_by.name
change.checklist.checklist_updated_by.name string

checklist -> checklist_updated_by -> name

checklist.checklist_updated_by.id
change.checklist.checklist_updated_by.id string

checklist -> checklist_updated_by -> id

checklist.checklist_updated_by.photo_url
change.checklist.checklist_updated_by.photo_url string

checklist -> checklist_updated_by -> photo_url

checklist.checklist_updated_by.is_vip_user
change.checklist.checklist_updated_by.is_vip_user boolean

checklist -> checklist_updated_by -> is_vip_user

checklist.checklist_updated_by.department
change.checklist.checklist_updated_by.department string

checklist -> checklist_updated_by -> department

checklist.checklist_updated_by.first_name
change.checklist.checklist_updated_by.first_name string

checklist -> checklist_updated_by -> first_name

checklist.checklist_updated_by.job_title
change.checklist.checklist_updated_by.job_title string

checklist -> checklist_updated_by -> job_title

services
change.services array of object

services

services.inactive
change.services.inactive boolean

services -> inactive

services.name
change.services.name string

services -> name

services.id
change.services.id string

services -> id

services.sort_index
change.services.sort_index integer

services -> sort_index

back_out_plan.back_out_plan_updated_by.email_id
change.back_out_plan.back_out_plan_updated_by.email_id string

back_out_plan -> back_out_plan_updated_by -> email_id

back_out_plan.back_out_plan_updated_by.is_technician
change.back_out_plan.back_out_plan_updated_by.is_technician boolean

back_out_plan -> back_out_plan_updated_by -> is_technician

back_out_plan.back_out_plan_updated_by.sms_mail
change.back_out_plan.back_out_plan_updated_by.sms_mail string

back_out_plan -> back_out_plan_updated_by -> sms_mail

back_out_plan.back_out_plan_updated_by.mobile
change.back_out_plan.back_out_plan_updated_by.mobile string

back_out_plan -> back_out_plan_updated_by -> mobile

back_out_plan.back_out_plan_updated_by.last_name
change.back_out_plan.back_out_plan_updated_by.last_name string

back_out_plan -> back_out_plan_updated_by -> last_name

back_out_plan.back_out_plan_updated_by.user_scope
change.back_out_plan.back_out_plan_updated_by.user_scope string

back_out_plan -> back_out_plan_updated_by -> user_scope

back_out_plan.back_out_plan_updated_by.sms_mail_id
change.back_out_plan.back_out_plan_updated_by.sms_mail_id string

back_out_plan -> back_out_plan_updated_by -> sms_mail_id

back_out_plan.back_out_plan_updated_by.phone
change.back_out_plan.back_out_plan_updated_by.phone string

back_out_plan -> back_out_plan_updated_by -> phone

back_out_plan.back_out_plan_updated_by.name
change.back_out_plan.back_out_plan_updated_by.name string

back_out_plan -> back_out_plan_updated_by -> name

back_out_plan.back_out_plan_updated_by.id
change.back_out_plan.back_out_plan_updated_by.id string

back_out_plan -> back_out_plan_updated_by -> id

back_out_plan.back_out_plan_updated_by.photo_url
change.back_out_plan.back_out_plan_updated_by.photo_url string

back_out_plan -> back_out_plan_updated_by -> photo_url

back_out_plan.back_out_plan_updated_by.is_vip_user
change.back_out_plan.back_out_plan_updated_by.is_vip_user boolean

back_out_plan -> back_out_plan_updated_by -> is_vip_user

back_out_plan.back_out_plan_updated_by.department
change.back_out_plan.back_out_plan_updated_by.department string

back_out_plan -> back_out_plan_updated_by -> department

back_out_plan.back_out_plan_updated_by.first_name
change.back_out_plan.back_out_plan_updated_by.first_name string

back_out_plan -> back_out_plan_updated_by -> first_name

back_out_plan.back_out_plan_updated_by.job_title
change.back_out_plan.back_out_plan_updated_by.job_title string

back_out_plan -> back_out_plan_updated_by -> job_title

back_out_plan.back_out_plan_updated_on.display_value
change.back_out_plan.back_out_plan_updated_on.display_value string

back_out_plan -> back_out_plan_updated_on -> display_value

back_out_plan.back_out_plan_updated_on.value
change.back_out_plan.back_out_plan_updated_on.value string

back_out_plan -> back_out_plan_updated_on -> value

back_out_plan.back_out_plan_description
change.back_out_plan.back_out_plan_description string

back_out_plan -> back_out_plan_description

site.site
change.site.deleted boolean

site -> deleted

site.name
change.site.name string

site -> name

site.id
change.site.id string

site -> id

stage.internal_name
change.stage.internal_name string

stage -> internal_name

stage.stage_index
change.stage.stage_index integer

stage -> stage_index

stage.name
change.stage.name string

stage -> name

stage.id
change.stage.id string

stage -> id

completed_time.display_value
change.completed_time.display_value string

completed_time -> display_value

completed_time.value
change.completed_time.value string

completed_time -> value

risk.name
change.risk.name string

risk -> name

risk.id
change.risk.id string

risk -> id

category.deleted
change.category.deleted boolean

category -> deleted

category.name
change.category.name string

category -> name

category.id
change.category.id string

category -> id

notes_present
change.notes_present boolean

notes_present

Create Request

Create new request in SDP Cloud

Parameters

Name Key Required Type Description
Service Desk Instance
serviceDeskInstance True string

Select the ServiceDesk Plus Cloud instance where the API call must be placed

Subject
subject True string

Specify request subject

Request Template
name string

Specify request template name

Request Type
name string

Specify request type

Requester
name string

Provide requester name

Status
name string

Specify request status

Technician Email Address
email_id string

Specify technician email address

Site
name string

Specify request site

Group
name string

Specify request group

Description
description string

Type request description

Priority
name string

Specify request priority

Urgency
name string

Specify request urgency

Impact
name string

Specify request impact

Mode
name string

Specify request mode

Category
name string

Specify request category

Sub Category
name string

Specify request subcategory

Item
name string

Specify request item

name
name string

Provide assets to be associated with request

Additional Fields
udf_fields string

Specify additional fields(e.g.{"udf_char1":"value","udf_char2":"value",..})

Returns

Name Path Type Description
subject
request.subject string

Subject

project.display_id.display_value
request.project.display_id.display_value string

project -> display_id -> display_value

project.display_id.value
request.project.display_id.value string

project -> display_id -> value

project.project_code
request.project.project_code object

project -> project_code

project.id
request.project.id string

project -> id

project.title
request.project.title string

project -> title

resolution.content
request.resolution.content string

resolution -> content

linked_to_request.request.display_id
request.linked_to_request.request.display_id integer

linked_to_request -> request -> display_id

linked_to_request.request.subject
request.linked_to_request.request.subject string

linked_to_request -> request -> subject

linked_to_request.request.id
request.linked_to_request.request.id string

linked_to_request -> request -> id

linked_to_request.comments
request.linked_to_request.comments string

linked_to_request -> comments

mode.name
request.mode.name string

mode -> name

mode.id
request.mode.id string

mode -> id

lifecycle
request.lifecycle object

lifecycle

is_read
request.is_read boolean

is_read

assets
request.assets array of object

assets

assets.site
request.assets.site object

assets -> site

assets.name
request.assets.name string

assets -> name

assets.id
request.assets.id string

assets -> id

cancellation_requested
request.cancellation_requested boolean

cancellation_requested

is_trashed
request.is_trashed boolean

is_trashed

has_change_initiated_request
request.has_change_initiated_request boolean

has_change_initiated_request

id
request.id string

request -> id

assigned_time.display_value
request.assigned_time.display_value string

assigned_time -> display_value

assigned_time.value
request.assigned_time.value string

assigned_time -> value

group.site
request.group.site object

group -> site

group.deleted
request.group.deleted boolean

group -> deleted

group.name
request.group.name string

group -> name

group.id
request.group.id string

group -> id

requester.email_id
request.requester.email_id string

requester -> email_id

requester.is_technician
request.requester.is_technician boolean

requester -> is_technician

requester.sms_mail
request.requester.sms_mail string

requester -> sms_mail

requester.mobile
request.requester.mobile string

requester -> mobile

requester.last_name
request.requester.last_name string

requester -> last_name

requester.user_scope
request.requester.user_scope string

requester -> user_scope

requester.sms_mail_id
request.requester.sms_mail_id string

requester -> sms_mail_id

requester.phone
request.requester.phone string

requester -> phone

requester.name
request.requester.name string

requester -> name

requester.id
request.requester.id string

requester -> id

requester.photo_url
request.requester.photo_url string

requester -> photo_url

requester.is_vip_user
request.requester.is_vip_user boolean

requester -> is_vip_user

requester.department
request.requester.department object

requester -> department

requester.first_name
request.requester.first_name string

requester -> first_name

requester.job_title
request.requester.job_title string

requester -> job_title

email_to
request.email_to array of

email_to

created_time.display_value
request.created_time.display_value string

created_time -> display_value

created_time.value
request.created_time.value string

created_time -> value

item.name
request.item.name string

item -> name

item.id
request.item.id string

item -> id

cancel_flag_comments
request.cancel_flag_comments object

cancel_flag_comments

level.name
request.level.name string

level -> name

level.id
request.level.id string

level -> id

approval_status
request.approval_status object

approval_status

impact.name
request.impact.name string

impact -> name

impact.id
request.impact.id string

impact -> id

service_category.inactive
request.service_category.inactive boolean

service_category -> inactive

service_category.name
request.service_category.name string

service_category -> name

service_category.id
request.service_category.id string

service_category -> id

service_category.sort_index
request.service_category.sort_index integer

service_category -> sort_index

sla.name
request.sla.name string

sla -> name

sla.id
request.sla.id string

sla -> id

resolved_time
request.resolved_time object

resolved_time

priority.color
request.priority.color string

priority -> color

priority.name
request.priority.name string

priority -> name

priority.id
request.priority.id string

priority -> id

created_by.email_id
request.created_by.email_id string

created_by -> email_id

created_by.is_technician
request.created_by.is_technician boolean

created_by -> is_technician

created_by.sms_mail
request.created_by.sms_mail string

created_by -> sms_mail

created_by.mobile
request.created_by.mobile string

created_by -> mobile

created_by.last_name
request.created_by.last_name string

created_by -> last_name

created_by.user_scope
request.created_by.user_scope string

created_by -> user_scope

created_by.sms_mail_id
request.created_by.sms_mail_id string

created_by -> sms_mail_id

created_by.phone
request.created_by.phone string

created_by -> phone

created_by.name
request.created_by.name string

created_by -> name

created_by.id
request.created_by.id string

created_by -> id

created_by.photo_url
request.created_by.photo_url string

created_by -> photo_url

created_by.is_vip_user
request.created_by.is_vip_user boolean

created_by -> is_vip_user

created_by.department
request.created_by.department object

created_by -> department

created_by.first_name
request.created_by.first_name string

created_by -> first_name

created_by.job_title
request.created_by.job_title string

created_by -> job_title

scheduled_end_time.display_value
request.scheduled_end_time.display_value string

scheduled_end_time -> display_value

scheduled_end_time.value
request.scheduled_end_time.value string

scheduled_end_time -> value

first_response_due_by_time.display_value
request.first_response_due_by_time.display_value string

first_response_due_by_time -> display_value

first_response_due_by_time.value
request.first_response_due_by_time.value string

first_response_due_by_time -> value

is_escalated
request.is_escalated boolean

is_escalated

last_updated_time.display_value
request.last_updated_time.display_value string

last_updated_time -> display_value

last_updated_time.value
request.last_updated_time.value string

last_updated_time -> value

has_notes
request.has_notes boolean

has_notes

impact_details
request.impact_details string

impact_details

subcategory.name
request.subcategory.name string

subcategory -> name

subcategory.id
request.subcategory.id string

subcategory -> id

deleted_time
request.deleted_time object

deleted_time

email_cc
request.email_cc array of string

email_cc

onhold_scheduler
request.onhold_scheduler object

onhold_scheduler

status.in_progress
request.status.in_progress boolean

status -> in_progress

status.internal_name
request.status.internal_name string

status -> internal_name

status.stop_timer
request.status.stop_timer boolean

status -> stop_timer

status.color
request.status.color string

status -> color

status.name
request.status.name string

status -> name

status.id
request.status.id string

status -> id

scheduled_start_time.display_value
request.scheduled_start_time.display_value string

scheduled_start_time -> display_value

scheduled_start_time.value
request.scheduled_start_time.value string

scheduled_start_time -> value

template.name
request.template.name string

template -> name

template.id
request.template.id string

template -> id

email_ids_to_notify
request.email_ids_to_notify array of string

email_ids_to_notify

attachments
request.attachments array of

attachments

request_type.name
request.request_type.name string

request_type -> name

request_type.id
request.request_type.id string

request_type -> id

completed_by_denial
request.completed_by_denial boolean

completed_by_denial

display_id
request.display_id string

display_id

time_elapsed
request.time_elapsed string

time_elapsed

notification_status
request.notification_status object

notification_status

description
request.description string

description

responded_time
request.responded_time string

responded_time

is_service_request
request.is_service_request boolean

is_service_request

deleted_assets
request.deleted_assets array of

deleted_assets

urgency.name
request.urgency.name string

urgency -> name

urgency.id
request.urgency.id string

urgency -> id

has_request_initiated_change
request.has_request_initiated_change boolean

has_request_initiated_change

request_template_task_ids
request.request_template_task_ids array of object

request_template_task_ids

request_template_task_ids.id
request.request_template_task_ids.id string

request_template_task_ids -> id

department
request.department object

department

is_reopened
request.is_reopened boolean

is_reopened

has_draft
request.has_draft boolean

has_draft

has_attachments
request.has_attachments boolean

has_attachments

has_linked_requests
request.has_linked_requests boolean

has_linked_requests

is_overdue
request.is_overdue boolean

is_overdue

technician.email_id
request.technician.email_id string

technician -> email_id

technician.is_technician
request.technician.is_technician boolean

technician -> is_technician

technician.sms_mail
request.technician.sms_mail string

technician -> sms_mail

technician.mobile
request.technician.mobile string

technician -> mobile

technician.last_name
request.technician.last_name string

technician -> last_name

technician.user_scope
request.technician.user_scope string

technician -> user_scope

technician.sms_mail_id
request.technician.sms_mail_id string

technician -> sms_mail_id

technician.cost_per_hour
request.technician.cost_per_hour string

technician -> cost_per_hour

technician.phone
request.technician.phone string

technician -> phone

technician.name
request.technician.name string

technician -> name

technician.id
request.technician.id string

technician -> id

technician.photo_url
request.technician.photo_url string

technician -> photo_url

technician.is_vip_user
request.technician.is_vip_user boolean

technician -> is_vip_user

technician.department.id
request.technician.department.id string

technician -> department -> id

technician.first_name
request.technician.first_name string

technician -> first_name

technician.job_title
request.technician.job_title string

technician -> job_title

has_problem
request.has_problem boolean

has_problem

due_by_time.display_value
request.due_by_time.display_value string

due_by_time -> display_value

due_by_time.value
request.due_by_time.value string

due_by_time -> value

is_fcr
request.is_fcr boolean

is_fcr

has_project
request.has_project boolean

has_project

site.deleted
request.site.deleted boolean

site -> deleted

site.name
request.site.name string

site -> name

site.id
request.site.id string

site -> id

is_first_response_overdue
request.is_first_response_overdue boolean

is_first_response_overdue

completed_time
request.completed_time object

completed_time

unreplied_count
request.unreplied_count integer

unreplied_count

email_bcc
request.email_bcc array of

email_bcc

category.deleted
request.category.deleted boolean

category -> deleted

category.name
request.category.name string

category -> name

category.id
request.category.id string

category -> id

maintenance
request.maintenance object

maintenance

Update Change

Update an existing change

Parameters

Name Key Required Type Description
Service Desk Instance
serviceDeskInstance True string

Select the ServiceDesk Plus Cloud instance where the API call must be placed

Change Id
id True string

Specify change ID

Title
title string

Specify change title

Status Comment
comment string

Specify change status comment

Change Template
name string

Specify change template name

Change Requester
name string

Specify change requester name

Site
name string

Specify site for the change

Group
name string

Specify group for the change

Description
description string

Type change description

Change Owner Email Address
email_id string

Type change owner's email address

Change Type
name string

Specify change type

Priority
name string

Specify change priority

Urgency
name string

Specify change urgency

Impact
name string

Specify change impact

Change Risk
name string

Specify change risk

Reason for Change
name string

Specify reason for initiating change

Category
name string

Specify change category for the change

Sub Category
name string

Specify change subcategory for a the change

Item
name string

Specify change item

name
name string

Provide assets to be associated with the change

Additional Fields
udf_fields string

Specify additional fields(e.g. {"udf_char1":"value","udf_char2":"value",..})

Returns

Name Path Type Description
status_code
response_status.status_code integer

status_code

status
response_status.status string

status

roll_out_plan.roll_out_plan_updated_on.display_value
change.roll_out_plan.roll_out_plan_updated_on.display_value string

roll_out_plan -> roll_out_plan_updated_on -> display_value

roll_out_plan.roll_out_plan_updated_on.value
change.roll_out_plan.roll_out_plan_updated_on.value string

roll_out_plan -> roll_out_plan_updated_on -> value

roll_out_plan.roll_out_plan_updated_by.email_id
change.roll_out_plan.roll_out_plan_updated_by.email_id string

roll_out_plan -> roll_out_plan_updated_by -> email_id

roll_out_plan.roll_out_plan_updated_by.is_technician
change.roll_out_plan.roll_out_plan_updated_by.is_technician boolean

roll_out_plan -> roll_out_plan_updated_by -> is_technician

roll_out_plan.roll_out_plan_updated_by.sms_mail
change.roll_out_plan.roll_out_plan_updated_by.sms_mail string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail

roll_out_plan.roll_out_plan_updated_by.mobile
change.roll_out_plan.roll_out_plan_updated_by.mobile string

roll_out_plan -> roll_out_plan_updated_by -> mobile

roll_out_plan.roll_out_plan_updated_by.last_name
change.roll_out_plan.roll_out_plan_updated_by.last_name string

roll_out_plan -> roll_out_plan_updated_by -> last_name

roll_out_plan.roll_out_plan_updated_by.user_scope
change.roll_out_plan.roll_out_plan_updated_by.user_scope string

roll_out_plan -> roll_out_plan_updated_by -> user_scope

roll_out_plan.roll_out_plan_updated_by.sms_mail_id
change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id string

roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id

roll_out_plan.roll_out_plan_updated_by.phone
change.roll_out_plan.roll_out_plan_updated_by.phone string

roll_out_plan -> roll_out_plan_updated_by -> phone

roll_out_plan.roll_out_plan_updated_by.name
change.roll_out_plan.roll_out_plan_updated_by.name string

roll_out_plan -> roll_out_plan_updated_by -> name

roll_out_plan.roll_out_plan_updated_by.id
change.roll_out_plan.roll_out_plan_updated_by.id string

roll_out_plan -> roll_out_plan_updated_by -> id

roll_out_plan.roll_out_plan_updated_by.photo_url
change.roll_out_plan.roll_out_plan_updated_by.photo_url string

roll_out_plan -> roll_out_plan_updated_by -> photo_url

roll_out_plan.roll_out_plan_updated_by.is_vip_user
change.roll_out_plan.roll_out_plan_updated_by.is_vip_user boolean

roll_out_plan -> roll_out_plan_updated_by -> is_vip_user

roll_out_plan.roll_out_plan_updated_by.department
change.roll_out_plan.roll_out_plan_updated_by.department string

roll_out_plan -> roll_out_plan_updated_by -> department

roll_out_plan.roll_out_plan_updated_by.first_name
change.roll_out_plan.roll_out_plan_updated_by.first_name string

roll_out_plan -> roll_out_plan_updated_by -> first_name

roll_out_plan.roll_out_plan_updated_by.job_title
change.roll_out_plan.roll_out_plan_updated_by.job_title string

roll_out_plan -> roll_out_plan_updated_by -> job_title

roll_out_plan.roll_out_plan_description
change.roll_out_plan.roll_out_plan_description string

roll_out_plan -> roll_out_plan_description

emergency
change.emergency boolean

emergency

change_type.color
change.change_type.color string

change_type -> color

change_type.pre_approved
change.change_type.pre_approved boolean

change_type -> pre_approved

change_type.name
change.change_type.name string

change_type -> name

change_type.id
change.change_type.id string

change_type -> id

review_details.next_review_on
change.review_details.next_review_on object

review_details -> next_review_on

review_details.review_details_updated_by
change.review_details.review_details_updated_by object

review_details -> review_details_updated_by

review_details.review_details_updated_on
change.review_details.review_details_updated_on object

review_details -> review_details_updated_on

review_details.review_details_description
change.review_details.review_details_description object

review_details -> review_details_description

assets
change.assets array of object

assets

assets.site
change.assets.site object

assets -> site

assets.name
change.assets.name string

assets -> name

assets.id
change.assets.id string

assets -> id

configuration_items
change.configuration_items array of

configuration_items

workflow_instance_details.id
change.workflow_instance_details.id string

workflow_instance_details -> id

workflow_instance_details.status.name
change.workflow_instance_details.status.name string

workflow_instance_details -> status -> name

workflow_instance_details.status.id
change.workflow_instance_details.status.id string

workflow_instance_details -> status -> id

rel.releases
change.rel.releases object

rel -> releases

id
change.id string

change -> id

change_requester.email_id
change.change_requester.email_id string

change_requester -> email_id

change_requester.is_technician
change.change_requester.is_technician boolean

change_requester -> is_technician

change_requester.sms_mail
change.change_requester.sms_mail string

change_requester -> sms_mail

change_requester.mobile
change.change_requester.mobile string

change_requester -> mobile

change_requester.last_name
change.change_requester.last_name string

change_requester -> last_name

change_requester.user_scope
change.change_requester.user_scope string

change_requester -> user_scope

change_requester.sms_mail_id
change.change_requester.sms_mail_id string

change_requester -> sms_mail_id

change_requester.phone
change.change_requester.phone string

change_requester -> phone

change_requester.name
change.change_requester.name string

change_requester -> name

change_requester.id
change.change_requester.id string

change_requester -> id

change_requester.photo_url
change.change_requester.photo_url string

change_requester -> photo_url

change_requester.is_vip_user
change.change_requester.is_vip_user boolean

change_requester -> is_vip_user

change_requester.department
change.change_requester.department string

change_requester -> department

change_requester.first_name
change.change_requester.first_name string

change_requester -> first_name

change_requester.job_title
change.change_requester.job_title string

change_requester -> job_title

group.site
change.group.site object

group -> site

group.deleted
change.group.deleted boolean

group -> deleted

group.name
change.group.name string

group -> name

group.id
change.group.id string

group -> id

created_time.display_value
change.created_time.display_value string

created_time -> display_value

created_time.value
change.created_time.value string

created_time -> value

item.name
change.item.name string

item -> name

item.id
change.item.id string

item -> id

workflow.validated
change.workflow.validated boolean

workflow -> validated

workflow.name
change.workflow.name string

workflow -> name

workflow.id
change.workflow.id string

workflow -> id

approval_status
change.approval_status string

approval_status

impact.name
change.impact.name string

impact -> name

impact.id
change.impact.id string

impact -> id

release_details.release_actual_start
change.release_details.release_actual_start object

release_details -> release_actual_start

release_details.release_actual_end
change.release_details.release_actual_end object

release_details -> release_actual_end

release_details.release_details_description
change.release_details.release_details_description string

release_details -> release_details_description

release_details.release_scheduled_end.display_value
change.release_details.release_scheduled_end.display_value string

release_details -> release_scheduled_end -> display_value

release_details.release_scheduled_end.value
change.release_details.release_scheduled_end.value string

release_details -> release_scheduled_end -> value

release_details.release_details_updated_on.display_value
change.release_details.release_details_updated_on.display_value string

release_details -> release_details_updated_on -> display_value

release_details.release_details_updated_on.value
change.release_details.release_details_updated_on.value string

release_details -> release_details_updated_on -> value

release_details.release_scheduled_start.display_value
change.release_details.release_scheduled_start.display_value string

release_details -> release_scheduled_start -> display_value

release_details.release_scheduled_start.value
change.release_details.release_scheduled_start.value string

release_details -> release_scheduled_start -> value

release_details.release_details_updated_by.email_id
change.release_details.release_details_updated_by.email_id string

release_details -> release_details_updated_by -> email_id

release_details.release_details_updated_by.is_technician
change.release_details.release_details_updated_by.is_technician boolean

release_details -> release_details_updated_by -> is_technician

release_details.release_details_updated_by.sms_mail
change.release_details.release_details_updated_by.sms_mail string

release_details -> release_details_updated_by -> sms_mail

release_details.release_details_updated_by.mobile
change.release_details.release_details_updated_by.mobile string

release_details -> release_details_updated_by -> mobile

release_details.release_details_updated_by.last_name
change.release_details.release_details_updated_by.last_name string

release_details -> release_details_updated_by -> last_name

release_details.release_details_updated_by.user_scope
change.release_details.release_details_updated_by.user_scope string

release_details -> release_details_updated_by -> user_scope

release_details.release_details_updated_by.sms_mail_id
change.release_details.release_details_updated_by.sms_mail_id string

release_details -> release_details_updated_by -> sms_mail_id

release_details.release_details_updated_by.phone
change.release_details.release_details_updated_by.phone string

release_details -> release_details_updated_by -> phone

release_details.release_details_updated_by.name
change.release_details.release_details_updated_by.name string

release_details -> release_details_updated_by -> name

release_details.release_details_updated_by.id
change.release_details.release_details_updated_by.id string

release_details -> release_details_updated_by -> id

release_details.release_details_updated_by.photo_url
change.release_details.release_details_updated_by.photo_url string

release_details -> release_details_updated_by -> photo_url

release_details.release_details_updated_by.is_vip_user
change.release_details.release_details_updated_by.is_vip_user boolean

release_details -> release_details_updated_by -> is_vip_user

release_details.release_details_updated_by.department
change.release_details.release_details_updated_by.department string

release_details -> release_details_updated_by -> department

release_details.release_details_updated_by.first_name
change.release_details.release_details_updated_by.first_name string

release_details -> release_details_updated_by -> first_name

release_details.release_details_updated_by.job_title
change.release_details.release_details_updated_by.job_title string

release_details -> release_details_updated_by -> job_title

priority.color
change.priority.color string

priority -> color

priority.name
change.priority.name string

priority -> name

priority.id
change.priority.id string

priority -> id

scheduled_end_time.display_value
change.scheduled_end_time.display_value string

scheduled_end_time -> display_value

scheduled_end_time.value
change.scheduled_end_time.value string

scheduled_end_time -> value

uat_details.uat_scheduled_start
change.uat_details.uat_scheduled_start object

uat_details -> uat_scheduled_start

uat_details.uat_scheduled_end
change.uat_details.uat_actual_end object

uat_details -> uat_actual_end

uat_details.uat_details_updated_by.email_id
change.uat_details.uat_details_updated_by.email_id string

uat_details -> uat_details_updated_by -> email_id

uat_details.uat_details_updated_by.is_technician
change.uat_details.uat_details_updated_by.is_technician boolean

uat_details -> uat_details_updated_by -> is_technician

uat_details.uat_details_updated_by.sms_mail
change.uat_details.uat_details_updated_by.sms_mail string

uat_details -> uat_details_updated_by -> sms_mail

uat_details.uat_details_updated_by.mobile
change.uat_details.uat_details_updated_by.mobile string

uat_details -> uat_details_updated_by -> mobile

uat_details.uat_details_updated_by.last_name
change.uat_details.uat_details_updated_by.last_name string

uat_details -> uat_details_updated_by -> last_name

uat_details.uat_details_updated_by.user_scope
change.uat_details.uat_details_updated_by.user_scope string

uat_details -> uat_details_updated_by -> user_scope

uat_details.uat_details_updated_by.sms_mail_id
change.uat_details.uat_details_updated_by.sms_mail_id string

uat_details -> uat_details_updated_by -> sms_mail_id

uat_details.uat_details_updated_by.phone
change.uat_details.uat_details_updated_by.phone string

uat_details -> uat_details_updated_by -> phone

uat_details.uat_details_updated_by.name
change.uat_details.uat_details_updated_by.name string

uat_details -> uat_details_updated_by -> name

uat_details.uat_details_updated_by.id
change.uat_details.uat_details_updated_by.id string

uat_details -> uat_details_updated_by -> id

uat_details.uat_details_updated_by.photo_url
change.uat_details.uat_details_updated_by.photo_url string

uat_details -> uat_details_updated_by -> photo_url

uat_details.uat_details_updated_by.is_vip_user
change.uat_details.uat_details_updated_by.is_vip_user boolean

uat_details -> uat_details_updated_by -> is_vip_user

uat_details.uat_details_updated_by.department
change.uat_details.uat_details_updated_by.department string

uat_details -> uat_details_updated_by -> department

uat_details.uat_details_updated_by.first_name
change.uat_details.uat_details_updated_by.first_name string

uat_details -> uat_details_updated_by -> first_name

uat_details.uat_details_updated_by.job_title
change.uat_details.uat_details_updated_by.job_title string

uat_details -> uat_details_updated_by -> job_title

uat_details.uat_details_description
change.uat_details.uat_details_description string

uat_details -> uat_details_description

uat_details.uat_details_updated_on.display_value
change.uat_details.uat_details_updated_on.display_value string

uat_details -> uat_details_updated_on -> display_value

uat_details.uat_details_updated_on.value
change.uat_details.uat_details_updated_on.value string

uat_details -> uat_details_updated_on -> value

uat_details.uat_scheduled_end
change.uat_details.uat_scheduled_end object

uat_details -> uat_scheduled_end

uat_details.uat_actual_start
change.uat_details.uat_actual_start object

uat_details -> uat_actual_start

reason_for_change.name
change.reason_for_change.name string

reason_for_change -> name

reason_for_change.id
change.reason_for_change.id string

reason_for_change -> id

impact_details.impact_details_updated_on.display_value
change.impact_details.impact_details_updated_on.display_value string

impact_details -> impact_details_updated_on -> display_value

impact_details.impact_details_updated_on.value
change.impact_details.impact_details_updated_on.value string

impact_details -> impact_details_updated_on -> value

impact_details.impact_details_updated_by.email_id
change.impact_details.impact_details_updated_by.email_id string

impact_details -> impact_details_updated_by -> email_id

impact_details.impact_details_updated_by.is_technician
change.impact_details.impact_details_updated_by.is_technician boolean

impact_details -> impact_details_updated_by -> is_technician

impact_details.impact_details_updated_by.sms_mail
change.impact_details.impact_details_updated_by.sms_mail string

impact_details -> impact_details_updated_by -> sms_mail

impact_details.impact_details_updated_by.mobile
change.impact_details.impact_details_updated_by.mobile string

impact_details -> impact_details_updated_by -> mobile

impact_details.impact_details_updated_by.last_name
change.impact_details.impact_details_updated_by.last_name string

impact_details -> impact_details_updated_by -> last_name

impact_details.impact_details_updated_by.user_scope
change.impact_details.impact_details_updated_by.user_scope string

impact_details -> impact_details_updated_by -> user_scope

impact_details.impact_details_updated_by.sms_mail_id
change.impact_details.impact_details_updated_by.sms_mail_id string

impact_details -> impact_details_updated_by -> sms_mail_id

impact_details.impact_details_updated_by.phone
change.impact_details.impact_details_updated_by.phone string

impact_details -> impact_details_updated_by -> phone

impact_details.impact_details_updated_by.name
change.impact_details.impact_details_updated_by.name string

impact_details -> impact_details_updated_by -> name

impact_details.impact_details_updated_by.id
change.impact_details.impact_details_updated_by.id string

impact_details -> impact_details_updated_by -> id

impact_details.impact_details_updated_by.photo_url
change.impact_details.impact_details_updated_by.photo_url string

impact_details -> impact_details_updated_by -> photo_url

impact_details.impact_details_updated_by.is_vip_user
change.impact_details.impact_details_updated_by.is_vip_user boolean

impact_details -> impact_details_updated_by -> is_vip_user

impact_details.impact_details_updated_by.department
change.impact_details.impact_details_updated_by.department string

impact_details -> impact_details_updated_by -> department

impact_details.impact_details_updated_by.first_name
change.impact_details.impact_details_updated_by.first_name string

impact_details -> impact_details_updated_by -> first_name

impact_details.impact_details_updated_by.job_title
change.impact_details.impact_details_updated_by.job_title string

impact_details -> impact_details_updated_by -> job_title

impact_details.impact_details_description
change.impact_details.impact_details_description string

impact_details -> impact_details_description

subcategory.name
change.subcategory.name string

subcategory -> name

subcategory.id
change.subcategory.id string

subcategory -> id

deleted_time
change.deleted_time object

deleted_time

is_freeze_conflicted
change.is_freeze_conflicted boolean

is_freeze_conflicted

status.internal_name
change.status.internal_name string

status -> internal_name

status.stage.id
change.status.stage.id string

status -> stage -> id

status.name
change.status.name string

status -> name

status.id
change.status.id string

status -> id

scheduled_start_time.display_value
change.scheduled_start_time.display_value string

scheduled_start_time -> display_value

scheduled_start_time.value
change.scheduled_start_time.value string

scheduled_start_time -> value

template.inactive
change.template.inactive boolean

template -> inactive

template.name
change.template.name string

template -> name

template.id
change.template.id string

template -> id

has_release_association
change.has_release_association boolean

has_release_association

attachments
change.attachments array of

attachments

display_id.display_value
change.display_id.display_value string

display_id -> display_value

display_id.value
change.display_id.value string

display_id -> value

roles
change.roles array of object

roles

roles.role.internal_name
change.roles.role.internal_name string

roles -> role -> internal_name

roles.role.user_type
change.roles.role.user_type string

roles -> role -> user_type

roles.role.name
change.roles.role.name string

roles -> role -> name

roles.role.id
change.roles.role.id string

roles -> role -> id

roles.id
change.roles.id string

roles -> id

roles.user.email_id
change.roles.user.email_id string

roles -> user -> email_id

roles.user.is_technician
change.roles.user.is_technician boolean

roles -> user -> is_technician

roles.user.sms_mail
change.roles.user.sms_mail string

roles -> user -> sms_mail

roles.user.mobile
change.roles.user.mobile string

roles -> user -> mobile

roles.user.last_name
change.roles.user.last_name string

roles -> user -> last_name

roles.user.user_scope
change.roles.user.user_scope string

roles -> user -> user_scope

roles.user.sms_mail_id
change.roles.user.sms_mail_id string

roles -> user -> sms_mail_id

roles.user.phone
change.roles.user.phone string

roles -> user -> phone

roles.user.name
change.roles.user.name string

roles -> user -> name

roles.user.id
change.roles.user.id string

roles -> user -> id

roles.user.photo_url
change.roles.user.photo_url string

roles -> user -> photo_url

roles.user.is_vip_user
change.roles.user.is_vip_user boolean

roles -> user -> is_vip_user

roles.user.department.site.deleted
change.roles.user.department.site.deleted boolean

roles -> user -> department -> site -> deleted

roles.user.department.site.name
change.roles.user.department.site.name string

roles -> user -> department -> site -> name

roles.user.department.site.id
change.roles.user.department.site.id string

roles -> user -> department -> site -> id

roles.user.department.name
change.roles.user.department.name string

roles -> user -> department -> name

roles.user.department.id
change.roles.user.department.id string

roles -> user -> department -> id

roles.user.first_name
change.roles.user.first_name string

roles -> user -> first_name

roles.user.job_title
change.roles.user.job_title string

roles -> user ->job_title

description
change.description string

description

title
change.title string

title

change_owner.email_id
change.change_owner.email_id string

change_owner -> email_id

change_owner.is_technician
change.change_owner.is_technician boolean

change_owner -> is_technician

change_owner.sms_mail
change.change_owner.sms_mail string

change_owner -> sms_mail

change_owner.mobile
change.change_owner.mobile string

change_owner -> mobile

change_owner.last_name
change.change_owner.last_name string

change_owner -> last_name

change_owner.user_scope
change.change_owner.user_scope string

change_owner -> user_scope

change_owner.sms_mail_id
change.change_owner.sms_mail_id string

change_owner -> sms_mail_id

change_owner.cost_per_hour
change.change_owner.cost_per_hour string

change_owner -> cost_per_hour

change_owner.phone
change.change_owner.phone string

change_owner -> phone

change_owner.name
change.change_owner.name string

change_owner -> name

change_owner.id
change.change_owner.id string

change_owner -> id

change_owner.photo_url
change.change_owner.photo_url string

change_owner -> photo_url

change_owner.is_vip_user
change.change_owner.is_vip_user boolean

change_owner -> is_vip_user

change_owner.department
change.change_owner.department string

change_owner -> department

change_owner.first_name
change.change_owner.first_name string

change_owner -> first_name

change_owner.job_title
change.change_owner.job_title string

change_owner -> job_title

urgency.name
change.urgency.name string

urgency -> name

urgency.id
change.urgency.id string

urgency -> id

close_details.close_details_updated_on.display_value
change.close_details.close_details_updated_on.display_value string

close_details -> close_details_updated_on -> display_value

close_details.close_details_updated_on.value
change.close_details.close_details_updated_on.value string

close_details -> close_details_updated_on -> value

close_details.close_details_description
change.close_details.close_details_description string

close_details -> close_details_description

close_details.closure_code.name
change.close_details.closure_code.name string

close_details -> closure_code -> name

close_details.closure_code.id
change.close_details.closure_code.id string

close_details -> closure_code -> id

close_details.close_details_updated_by.email_id
change.close_details.close_details_updated_by.email_id string

close_details -> close_details_updated_by -> email_id

close_details.close_details_updated_by.is_technician
change.close_details.close_details_updated_by.is_technician boolean

close_details -> close_details_updated_by -> is_technician

close_details.close_details_updated_by.sms_mail
change.close_details.close_details_updated_by.sms_mail string

close_details -> close_details_updated_by -> sms_mail

close_details.close_details_updated_by.mobile
change.close_details.close_details_updated_by.mobile string

close_details -> close_details_updated_by -> mobile

close_details.close_details_updated_by.last_name
change.close_details.close_details_updated_by.last_name string

close_details -> close_details_updated_by -> last_name

close_details.close_details_updated_by.user_scope
change.close_details.close_details_updated_by.user_scope string

close_details -> close_details_updated_by -> user_scope

close_details.close_details_updated_by.sms_mail_id
change.close_details.close_details_updated_by.sms_mail_id string

close_details -> close_details_updated_by -> sms_mail_id

close_details.close_details_updated_by.phone
change.close_details.close_details_updated_by.phone string

close_details -> close_details_updated_by -> phone

close_details.close_details_updated_by.name
change.close_details.close_details_updated_by.name string

close_details -> close_details_updated_by -> name

close_details.close_details_updated_by.id
change.close_details.close_details_updated_by.id string

close_details -> close_details_updated_by -> id

close_details.close_details_updated_by.photo_url
change.close_details.close_details_updated_by.photo_url string

close_details -> close_details_updated_by -> photo_url

close_details.close_details_updated_by.is_vip_user
change.close_details.close_details_updated_by.is_vip_user boolean

close_details -> close_details_updated_by -> is_vip_user

close_details.close_details_updated_by.department
change.close_details.close_details_updated_by.department string

close_details -> close_details_updated_by -> department

close_details.close_details_updated_by.first_name
change.close_details.close_details_updated_by.first_name string

close_details -> close_details_updated_by -> first_name

close_details.close_details_updated_by.job_title
change.close_details.close_details_updated_by.job_title string

close_details -> close_details_updated_by -> job_title

change_manager
change.change_manager string

change_manager

is_freezed
change.is_freezed boolean

is_freezed

retrospective
change.retrospective boolean

retrospective

checklist.checklist_description
change.checklist.checklist_description string

checklist -> checklist_description

checklist.checklist_updated_on.display_value
change.checklist.checklist_updated_on.display_value string

checklist -> checklist_updated_on -> display_value

checklist.checklist_updated_on.value
change.checklist.checklist_updated_on.value string

checklist -> checklist_updated_on -> value

checklist.checklist_updated_by.email_id
change.checklist.checklist_updated_by.email_id string

checklist -> checklist_updated_by -> email_id

checklist.checklist_updated_by.is_technician
change.checklist.checklist_updated_by.is_technician boolean

checklist -> checklist_updated_by -> is_technician

checklist.checklist_updated_by.sms_mail
change.checklist.checklist_updated_by.sms_mail string

checklist -> checklist_updated_by -> sms_mail

checklist.checklist_updated_by.mobile
change.checklist.checklist_updated_by.mobile string

checklist -> checklist_updated_by -> mobile

checklist.checklist_updated_by.last_name
change.checklist.checklist_updated_by.last_name string

checklist -> checklist_updated_by -> last_name

checklist.checklist_updated_by.user_scope
change.checklist.checklist_updated_by.user_scope string

checklist -> checklist_updated_by -> user_scope

checklist.checklist_updated_by.sms_mail_id
change.checklist.checklist_updated_by.sms_mail_id string

checklist -> checklist_updated_by -> sms_mail_id

checklist.checklist_updated_by.phone
change.checklist.checklist_updated_by.phone string

checklist -> checklist_updated_by -> phone

checklist.checklist_updated_by.name
change.checklist.checklist_updated_by.name string

checklist -> checklist_updated_by -> name

checklist.checklist_updated_by.id
change.checklist.checklist_updated_by.id string

checklist -> checklist_updated_by -> id

checklist.checklist_updated_by.photo_url
change.checklist.checklist_updated_by.photo_url string

checklist -> checklist_updated_by -> photo_url

checklist.checklist_updated_by.is_vip_user
change.checklist.checklist_updated_by.is_vip_user boolean

checklist -> checklist_updated_by -> is_vip_user

checklist.checklist_updated_by.department
change.checklist.checklist_updated_by.department string

checklist -> checklist_updated_by -> department

checklist.checklist_updated_by.first_name
change.checklist.checklist_updated_by.first_name string

checklist -> checklist_updated_by -> first_name

checklist.checklist_updated_by.job_title
change.checklist.checklist_updated_by.job_title string

checklist -> checklist_updated_by -> job_title

services
change.services array of object

services

services.inactive
change.services.inactive boolean

services -> inactive

services.name
change.services.name string

services -> name

services.id
change.services.id string

services -> id

services.sort_index
change.services.sort_index integer

services -> sort_index

back_out_plan.back_out_plan_updated_by.email_id
change.back_out_plan.back_out_plan_updated_by.email_id string

back_out_plan -> back_out_plan_updated_by -> email_id

back_out_plan.back_out_plan_updated_by.is_technician
change.back_out_plan.back_out_plan_updated_by.is_technician boolean

back_out_plan -> back_out_plan_updated_by -> is_technician

back_out_plan.back_out_plan_updated_by.sms_mail
change.back_out_plan.back_out_plan_updated_by.sms_mail string

back_out_plan -> back_out_plan_updated_by -> sms_mail

back_out_plan.back_out_plan_updated_by.mobile
change.back_out_plan.back_out_plan_updated_by.mobile string

back_out_plan -> back_out_plan_updated_by -> mobile

back_out_plan.back_out_plan_updated_by.last_name
change.back_out_plan.back_out_plan_updated_by.last_name string

back_out_plan -> back_out_plan_updated_by -> last_name

back_out_plan.back_out_plan_updated_by.user_scope
change.back_out_plan.back_out_plan_updated_by.user_scope string

back_out_plan -> back_out_plan_updated_by -> user_scope

back_out_plan.back_out_plan_updated_by.sms_mail_id
change.back_out_plan.back_out_plan_updated_by.sms_mail_id string

back_out_plan -> back_out_plan_updated_by -> sms_mail_id

back_out_plan.back_out_plan_updated_by.phone
change.back_out_plan.back_out_plan_updated_by.phone string

back_out_plan -> back_out_plan_updated_by -> phone

back_out_plan.back_out_plan_updated_by.name
change.back_out_plan.back_out_plan_updated_by.name string

back_out_plan -> back_out_plan_updated_by -> name

back_out_plan.back_out_plan_updated_by.id
change.back_out_plan.back_out_plan_updated_by.id string

back_out_plan -> back_out_plan_updated_by -> id

back_out_plan.back_out_plan_updated_by.photo_url
change.back_out_plan.back_out_plan_updated_by.photo_url string

back_out_plan -> back_out_plan_updated_by -> photo_url

back_out_plan.back_out_plan_updated_by.is_vip_user
change.back_out_plan.back_out_plan_updated_by.is_vip_user boolean

back_out_plan -> back_out_plan_updated_by -> is_vip_user

back_out_plan.back_out_plan_updated_by.department
change.back_out_plan.back_out_plan_updated_by.department string

back_out_plan -> back_out_plan_updated_by -> department

back_out_plan.back_out_plan_updated_by.first_name
change.back_out_plan.back_out_plan_updated_by.first_name string

back_out_plan -> back_out_plan_updated_by -> first_name

back_out_plan.back_out_plan_updated_by.job_title
change.back_out_plan.back_out_plan_updated_by.job_title string

back_out_plan -> back_out_plan_updated_by -> job_title

back_out_plan.back_out_plan_updated_on.display_value
change.back_out_plan.back_out_plan_updated_on.display_value string

back_out_plan -> back_out_plan_updated_on -> display_value

back_out_plan.back_out_plan_updated_on.value
change.back_out_plan.back_out_plan_updated_on.value string

back_out_plan -> back_out_plan_updated_on -> value

back_out_plan.back_out_plan_description
change.back_out_plan.back_out_plan_description string

back_out_plan -> back_out_plan_description

site.site
change.site.deleted boolean

site -> deleted

site.name
change.site.name string

site -> name

site.id
change.site.id string

site -> id

stage.internal_name
change.stage.internal_name string

stage -> internal_name

stage.stage_index
change.stage.stage_index integer

stage -> stage_index

stage.name
change.stage.name string

stage -> name

stage.id
change.stage.id string

stage -> id

completed_time.display_value
change.completed_time.display_value string

completed_time -> display_value

completed_time.value
change.completed_time.value string

completed_time -> value

risk.name
change.risk.name string

risk -> name

risk.id
change.risk.id string

risk -> id

category.deleted
change.category.deleted boolean

category -> deleted

category.name
change.category.name string

category -> name

category.id
change.category.id string

category -> id

notes_present
change.notes_present boolean

notes_present

Update Request

Update an existing request

Parameters

Name Key Required Type Description
Service Desk Instance
serviceDeskInstance True string

Select the ServiceDesk Plus Cloud instance where the API call must be placed

Request Id
id True string

Specify request ID

Subject
subject string

Specify request subject

Request Template
name string

Specify request template name

Request Type
name string

Specify request type

Requester
name string

Provide requester name

Status
name string

Specify request status

Technician Email Address
email_id string

Specify technician email address

Site
name string

Specify request site

Group
name string

Specify request group

Description
description string

Type request description

Priority
name string

Specify request priority

Urgency
name string

Specify request urgency

Impact
name string

Specify request impact

Mode
name string

Specify request mode

Category
name string

Specify request category

Sub Category
name string

Specify request subcategory

Item
name string

Specify request item

name
name string

Provide assets to be associated with request

Additional Fields
udf_fields string

Specify additional fields(e.g.{"udf_char1":"value","udf_char2":"value",..})

Returns

Name Path Type Description
subject
request.subject string

Subject

project.display_id.display_value
request.project.display_id.display_value string

project -> display_id -> display_value

project.display_id.value
request.project.display_id.value string

project -> display_id -> value

project.project_code
request.project.project_code object

project -> project_code

project.id
request.project.id string

project -> id

project.title
request.project.title string

project -> title

resolution.content
request.resolution.content string

resolution -> content

linked_to_request.request.display_id
request.linked_to_request.request.display_id integer

linked_to_request -> request -> display_id

linked_to_request.request.subject
request.linked_to_request.request.subject string

linked_to_request -> request -> subject

linked_to_request.request.id
request.linked_to_request.request.id string

linked_to_request -> request -> id

linked_to_request.comments
request.linked_to_request.comments string

linked_to_request -> comments

mode.name
request.mode.name string

mode -> name

mode.id
request.mode.id string

mode -> id

lifecycle
request.lifecycle object

lifecycle

is_read
request.is_read boolean

is_read

assets
request.assets array of object

assets

assets.site
request.assets.site object

assets -> site

assets.name
request.assets.name string

assets -> name

assets.id
request.assets.id string

assets -> id

cancellation_requested
request.cancellation_requested boolean

cancellation_requested

is_trashed
request.is_trashed boolean

is_trashed

has_change_initiated_request
request.has_change_initiated_request boolean

has_change_initiated_request

id
request.id string

request -> id

assigned_time.display_value
request.assigned_time.display_value string

assigned_time -> display_value

assigned_time.value
request.assigned_time.value string

assigned_time -> value

group.site
request.group.site object

group -> site

group.deleted
request.group.deleted boolean

group -> deleted

group.name
request.group.name string

group -> name

group.id
request.group.id string

group -> id

requester.email_id
request.requester.email_id string

requester -> email_id

requester.is_technician
request.requester.is_technician boolean

requester -> is_technician

requester.sms_mail
request.requester.sms_mail string

requester -> sms_mail

requester.mobile
request.requester.mobile string

requester -> mobile

requester.last_name
request.requester.last_name string

requester -> last_name

requester.user_scope
request.requester.user_scope string

requester -> user_scope

requester.sms_mail_id
request.requester.sms_mail_id string

requester -> sms_mail_id

requester.phone
request.requester.phone string

requester -> phone

requester.name
request.requester.name string

requester -> name

requester.id
request.requester.id string

requester -> id

requester.photo_url
request.requester.photo_url string

requester -> photo_url

requester.is_vip_user
request.requester.is_vip_user boolean

requester -> is_vip_user

requester.department
request.requester.department object

requester -> department

requester.first_name
request.requester.first_name string

requester -> first_name

requester.job_title
request.requester.job_title string

requester -> job_title

email_to
request.email_to array of

email_to

created_time.display_value
request.created_time.display_value string

created_time -> display_value

created_time.value
request.created_time.value string

created_time -> value

item.name
request.item.name string

item -> name

item.id
request.item.id string

item -> id

cancel_flag_comments
request.cancel_flag_comments object

cancel_flag_comments

level.name
request.level.name string

level -> name

level.id
request.level.id string

level -> id

approval_status
request.approval_status object

approval_status

impact.name
request.impact.name string

impact -> name

impact.id
request.impact.id string

impact -> id

service_category.inactive
request.service_category.inactive boolean

service_category -> inactive

service_category.name
request.service_category.name string

service_category -> name

service_category.id
request.service_category.id string

service_category -> id

service_category.sort_index
request.service_category.sort_index integer

service_category -> sort_index

sla.name
request.sla.name string

sla -> name

sla.id
request.sla.id string

sla -> id

resolved_time
request.resolved_time object

resolved_time

priority.color
request.priority.color string

priority -> color

priority.name
request.priority.name string

priority -> name

priority.id
request.priority.id string

priority -> id

created_by.email_id
request.created_by.email_id string

created_by -> email_id

created_by.is_technician
request.created_by.is_technician boolean

created_by -> is_technician

created_by.sms_mail
request.created_by.sms_mail string

created_by -> sms_mail

created_by.mobile
request.created_by.mobile string

created_by -> mobile

created_by.last_name
request.created_by.last_name string

created_by -> last_name

created_by.user_scope
request.created_by.user_scope string

created_by -> user_scope

created_by.sms_mail_id
request.created_by.sms_mail_id string

created_by -> sms_mail_id

created_by.phone
request.created_by.phone string

created_by -> phone

created_by.name
request.created_by.name string

created_by -> name

created_by.id
request.created_by.id string

created_by -> id

created_by.photo_url
request.created_by.photo_url string

created_by -> photo_url

created_by.is_vip_user
request.created_by.is_vip_user boolean

created_by -> is_vip_user

created_by.department
request.created_by.department object

created_by -> department

created_by.first_name
request.created_by.first_name string

created_by -> first_name

created_by.job_title
request.created_by.job_title string

created_by -> job_title

scheduled_end_time.display_value
request.scheduled_end_time.display_value string

scheduled_end_time -> display_value

scheduled_end_time.value
request.scheduled_end_time.value string

scheduled_end_time -> value

first_response_due_by_time.display_value
request.first_response_due_by_time.display_value string

first_response_due_by_time -> display_value

first_response_due_by_time.value
request.first_response_due_by_time.value string

first_response_due_by_time -> value

is_escalated
request.is_escalated boolean

is_escalated

last_updated_time.display_value
request.last_updated_time.display_value string

last_updated_time -> display_value

last_updated_time.value
request.last_updated_time.value string

last_updated_time -> value

has_notes
request.has_notes boolean

has_notes

impact_details
request.impact_details string

impact_details

subcategory.name
request.subcategory.name string

subcategory -> name

subcategory.id
request.subcategory.id string

subcategory -> id

deleted_time
request.deleted_time object

deleted_time

email_cc
request.email_cc array of string

email_cc

onhold_scheduler
request.onhold_scheduler object

onhold_scheduler

status.in_progress
request.status.in_progress boolean

status -> in_progress

status.internal_name
request.status.internal_name string

status -> internal_name

status.stop_timer
request.status.stop_timer boolean

status -> stop_timer

status.color
request.status.color string

status -> color

status.name
request.status.name string

status -> name

status.id
request.status.id string

status -> id

scheduled_start_time.display_value
request.scheduled_start_time.display_value string

scheduled_start_time -> display_value

scheduled_start_time.value
request.scheduled_start_time.value string

scheduled_start_time -> value

template.name
request.template.name string

template -> name

template.id
request.template.id string

template -> id

email_ids_to_notify
request.email_ids_to_notify array of string

email_ids_to_notify

attachments
request.attachments array of

attachments

request_type.name
request.request_type.name string

request_type -> name

request_type.id
request.request_type.id string

request_type -> id

completed_by_denial
request.completed_by_denial boolean

completed_by_denial

display_id
request.display_id string

display_id

time_elapsed
request.time_elapsed string

time_elapsed

notification_status
request.notification_status object

notification_status

description
request.description string

description

responded_time
request.responded_time string

responded_time

is_service_request
request.is_service_request boolean

is_service_request

deleted_assets
request.deleted_assets array of

deleted_assets

urgency.name
request.urgency.name string

urgency -> name

urgency.id
request.urgency.id string

urgency -> id

has_request_initiated_change
request.has_request_initiated_change boolean

has_request_initiated_change

request_template_task_ids
request.request_template_task_ids array of object

request_template_task_ids

request_template_task_ids.id
request.request_template_task_ids.id string

request_template_task_ids -> id

department
request.department object

department

is_reopened
request.is_reopened boolean

is_reopened

has_draft
request.has_draft boolean

has_draft

has_attachments
request.has_attachments boolean

has_attachments

has_linked_requests
request.has_linked_requests boolean

has_linked_requests

is_overdue
request.is_overdue boolean

is_overdue

technician.email_id
request.technician.email_id string

technician -> email_id

technician.is_technician
request.technician.is_technician boolean

technician -> is_technician

technician.sms_mail
request.technician.sms_mail string

technician -> sms_mail

technician.mobile
request.technician.mobile string

technician -> mobile

technician.last_name
request.technician.last_name string

technician -> last_name

technician.user_scope
request.technician.user_scope string

technician -> user_scope

technician.sms_mail_id
request.technician.sms_mail_id string

technician -> sms_mail_id

technician.cost_per_hour
request.technician.cost_per_hour string

technician -> cost_per_hour

technician.phone
request.technician.phone string

technician -> phone

technician.name
request.technician.name string

technician -> name

technician.id
request.technician.id string

technician -> id

technician.photo_url
request.technician.photo_url string

technician -> photo_url

technician.is_vip_user
request.technician.is_vip_user boolean

technician -> is_vip_user

technician.department.id
request.technician.department.id string

technician -> department -> id

technician.first_name
request.technician.first_name string

technician -> first_name

technician.job_title
request.technician.job_title string

technician -> job_title

has_problem
request.has_problem boolean

has_problem

due_by_time.display_value
request.due_by_time.display_value string

due_by_time -> display_value

due_by_time.value
request.due_by_time.value string

due_by_time -> value

is_fcr
request.is_fcr boolean

is_fcr

has_project
request.has_project boolean

has_project

site.deleted
request.site.deleted boolean

site -> deleted

site.name
request.site.name string

site -> name

site.id
request.site.id string

site -> id

is_first_response_overdue
request.is_first_response_overdue boolean

is_first_response_overdue

completed_time
request.completed_time object

completed_time

unreplied_count
request.unreplied_count integer

unreplied_count

email_bcc
request.email_bcc array of

email_bcc

category.deleted
request.category.deleted boolean

category -> deleted

category.name
request.category.name string

category -> name

category.id
request.category.id string

category -> id

maintenance
request.maintenance object

maintenance