Create or modify a dial plan in Skype for Business Server
Summary: Learn how to create or modify a dial plan by using the Skype for Business Server Control Panel.
To create a dial plan
Open Skype for Business Server Control Panel.
In the left navigation bar, click Voice Routing and then click Dial Plan.
On the Dial Plan page, click New and select a scope for the dial plan:
Site dial plan applies to an entire site, except any users or groups that are assigned to a user dial plan. If you select Site for a dial plan's scope, you must choose the site from the Select a Site dialog box. If a dial plan has already been created for a site, the site does not appear in the Select a Site dialog box.
Pool dial plan can apply to a public switched telephone network (PSTN) gateway or a Registrar. If you select Pool for a dial plan's scope, choose the PSTN gateway or Registrar from the Select a Service dialog box. If a dial plan has already been created for a service (PSTN gateway or Registrar), the service does not appear in the list.
User dial plan can be applied to specified users or groups.
Note
After you select the dial plan scope, it cannot be changed.
If you are creating a user dial plan, enter a descriptive name in the Name field on the New Dial Plan dialog box. After this name is saved, it cannot be changed.
Note
For site dial plans, the Name field is prepopulated with the site name and cannot be changed.> For pool dial plans, the Name field is prepopulated with the PSTN gateway or Registrar name and cannot be changed.
The Simple name field is prepopulated with the same name that appears in the Name field. You can optionally edit this field to specify a more descriptive name that reflects the site, service, or user to which the dial plan applies.
Important
The Simple name must be unique among all dial plans in your deployment. It cannot exceed 256 Unicode characters, each of which can be an alphabetic or numeric character, a hyphen (-), a period (.), or an underscore (_).> Characters not supported include spaces and Reserved characters as defined in RFC 3966 (http://www.ietf.org/rfc/rfc3966.txt). Reserved characters that are not supported in the Simple Name include the following:> ";" "/" "?" ":" "@" "&" "=" "+" "$" ","
(Optional) In the Description field, you can type additional descriptive information about the dial plan.
(Optional) If you want to use this dial plan as a region for dial-in access numbers, specify a Dial-in conferencing region. If you do not want to use this dial plan for dial-in access numbers, leave this field empty.
Note
Dial-in conferencing regions are required to associate dial-in conferencing access numbers with one or more dial plans.
(Optional) In the External access prefix field, specify a value only if users need to dial one or more additional leading digits (for example, 9) to get an external line. You can type in a prefix value of up to four characters (#, *, and 0-9).
Note
If you specify an external access prefix, you do not need to create a new normalization rule to accommodate the prefix.
Associate and configure normalization rules for the dial plan as follows:
To choose one or more rules from a list of all normalization rules available in your Enterprise Voice deployment, click Select. In Select Normalization Rules, highlight the rules you want to associate with the dial plan and then click OK.
To define a new normalization rule and associate it with the dial plan, click New. For details about defining a new rule, see Create or modify a normalization rule in Skype for Business.
To edit a normalization rule that is already associated with the dial plan, highlight the rule name and click Show details.
To copy an existing normalization rule to use as a starting point for defining a new rule, highlight the rule name and click Copy, and then click Paste.
To remove a normalization rule from the dial plan, highlight the rule name and click Remove.
Note
Each dial plan must have at least one associated normalization rule. For information about how to determine all of the normalization rules a dial plan requires, see Plan for outbound voice routing in Skype for Business Server in the Planning documentation.
Verify that the dial plan's normalization rules are arranged in the correct order. To change a rule's position in the list, highlight the rule name and then click the up or down arrow.
Important
Skype for Business Server traverses the normalization rule list from the top down and uses the first rule that matches the dialed number. If you configure a dial plan so that a dialed number can match more than one normalization rule, make sure the more restrictive rules are sorted above the less restrictive ones. > The default Keep All normalization rule^(\d{11})$ matches any 11-digit number. For example, if you add a normalization rule that matches 11-digit numbers that start with 1425, make sure that Keep All is sorted below the more restrictive^(1425\d{7})$ rule.
(Optional) Enter a number to test the dial plan and then click Go. The test results are displayed under Enter a number to test.
Click OK.
On the Dial Plan page, click Commit, and then click Commit all.
Note
Any time you create a dial plan, you must run the Commit all command to publish the configuration change. For details, see Publish pending changes to the voice routing configuration in Skype for Business in the Operations documentation.
To modify a dial plan
Log on to the computer as a member of the RTCUniversalServerAdmins group, or as a member of the CsVoiceAdministrator, CsServerAdministrator, or CsAdministrator role. For details, see Delegate Setup Permissions.
Open a browser window, and then enter the Admin URL to open the Skype for Business Server Control Panel.
In the left navigation bar, click Voice Routing and then click Dial Plan.
On the Dial Plan page, double-click a dial plan name.
Note
The dial plan scope and name were set when the dial plan was created. They cannot be changed.
(Optional) In Edit Dial Plan, edit the Simple name field, which is prepopulated with the same name that appears in the Name field to specify a more descriptive name that reflects the site, service, or user to which the dial plan applies.
Important
The Simple name must be unique among all dial plans within the Lync Server 2013 deployment. It cannot exceed 256 Unicode characters, each of which can be an alphabetic or numeric character, a hyphen (-), a period (.), a plus sign (+), or an underscore (_).> Spaces are not allowed in the Simple name field.
(Optional) In the Description field, type descriptive information about the dial plan.
(Optional) If you want to use this dial plan as a region for dial-in access numbers, specify a Dial-in conferencing region. If you do not want to use this dial plan for dial-in access numbers, leave this field empty.
Note
Dial-in conferencing regions are required to associate dial-in conferencing access numbers with one or more dial plans.
(Optional) In the External access prefix field, specify a value only if users need to dial one or more additional leading digits to get an external line (for example, 9). You can type in a prefix value of up to four characters (that is, #, *, and 0-9).
Note
If you specify an external access prefix, you do not need to create a new normalization rule to accommodate the prefix.
Associate and configure normalization rules for the dial plan:
To choose one or more rules from a list of all normalization rules available in your Enterprise Voice deployment, click Select. In the Select Normalization Rules dialog box, highlight the rules that you want to associate with the dial plan and then click OK.
To define a new normalization rule and associate it with the dial plan, click New. For details about defining a new rule, see Create or modify a normalization rule in Skype for Business.
To edit a normalization rule that is already associated with the dial plan, highlight the rule name and click Show details.
To copy an existing normalization rule to use as a starting point for defining a new rule, highlight the rule name and click Copy, and then click Paste.
To remove a normalization rule from the dial plan, highlight the rule name and click Remove.
Note
Each dial plan must have at least one associated normalization rule. For details about how to determine all of the normalization rules a dial plan requires, see Plan for outbound voice routing in Skype for Business Server in the Planning documentation.
Verify that the dial plan's normalization rules are arranged in the correct order. To change a rule's position in the list, highlight the rule name and then click the up or down arrow.
Important
Skype for Business Server traverses the normalization rule list from the top down and uses the first rule that matches the dialed number. If you configure a dial plan so that a dialed number can match more than one normalization rule, make sure the more restrictive rules are sorted above the less restrictive ones. > The default Keep All normalization rule^(\d{11})$ matches any 11-digit number. If, for example, you add a normalization rule that matches 11-digit numbers that start with 1425, make sure that Keep All is sorted below the more restrictive^(1425\d{7})$ rule.
(Optional) Enter a number to test the dial plan and then click Go. The test results are displayed under Enter a number to test.
Note
You can save a dial plan that does not yet pass the test and then reconfigure it later. For details, see Testing Voice Routing.
Click OK.
On the Dial Plan page, click Commit, and then click Commit all.
Note
Any time you create or modify a dial plan, you must run the Commit all command to publish the configuration change. For details, see Publish pending changes to the voice routing configuration in Skype for Business in the Operations documentation.
See also
Publish pending changes to the voice routing configuration in Skype for Business