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Error code 6031 when buying licenses in Microsoft 365 portal

  • Articol
  • Se aplică pentru:
    Microsoft 365

Symptoms

When you try to buy licenses in the Microsoft 365 portal, you receive the following error message:

Sorry! We can't process your request right now Support Information error code 6031

Cause

This issue occurs if you enter an invalid value-added tax identification number (VAT ID).

Resolution

To resolve this issue, make sure that there are no spaces in the VAT ID as follows:

  1. Sign in to the Microsoft 365 portal or the Microsoft Intune account portal as a Billing administrator.
  2. On the Admin Overview page, select Manage in the left navigation pane.
  3. On the Billing and Subscription Management page, select the subscription to view the VAT ID.
  4. Make sure that there are no spaces in the VAT ID.