Build a voice-enabled copilot from a template

Building a voice-enabled copilot can provide an effective self-service, hands-free solution from a phone to reduce call volume and increase agent productivity. Customers can interact with a copilot by using copilot natural language and choosing the options(touch-tone) from a menu to resolve the issues faster.

You can create a new copilot in Copilot Studio. From the Create page, under Start with a template, select the Voice template.

The primary building blocks of your voice-enabled copilot are constructed. Select Create to continue with the template.

To learn about regional settings, see Regional settings and data locations for organizations using Copilot Studio.

Voice-enabled copilot capabilities

When you select the voice-enabled copilot template option, the copilot is created from a template.

Voice features are included with the template:

• Telephony channel is enabled by default.
• The Speech & DTMF modality is enabled by default.
• The predefined custom topic Main Menu.
• An expanded version of the Conversation Start system topic that uses Main Menu.
• Voice-related system topics include:
  • Silence detection
  • Speech unrecognized
  • Unknown dial pad press handles speech-related scenarios correctly
• DTMF-enabled multiple choice options in the question node
• The Test copilot chat mode is set to Speech & DTMF by default. This mode allows you to verify voice features, such as barge-in and DTMF, in your text input. You can see the speech response from your copilot in text form.