Schedule a support appointment in Partner Center

Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government

Appropriate roles: All users

This article walks through how to schedule a support appointment from within Partner Center. After you report a problem with Partner Center, you might be able to schedule an appointment with a support advocate to meet on a Microsoft Teams call to resolve the issue.

Note

Any Partner Center user can create a support request. Appointments are only available for support requests that you create in Partner Center using your work account. They're only available for certain problem types and with certain support teams.

Task	Steps
Schedule an appointment	- Sign in to Partner Center using your work account, and select the Help (?) icon to open the Help + support panel. - Then follow the steps in the next section.
Verify the appointment	- Look for an email confirmation from Partner Center Appointments with the appointment date and time (in your local time zone). Your support call is in your selected language, even though meeting confirmation and reminder emails might be in English. - Check the request Details page for your appointment date, time, and other related information.
Add the appointment to your calendar	- Open the .ics file attachment in your confirmation email and save.
Forward the appointment to a colleague	- Share the Teams link or forward the appointment email.
Reschedule or cancel the appointment	- Go to View my support requests in Partner Center and select the Reschedule or Cancel appointment button on your request Details page. If your support request is transferred to another support team, your appointment might be canceled. If that happens, you get a cancellation email explaining why. If the new support team can't schedule appointments, a support call might not be available.
Join the appointment	- Select Join your appointment in the appointment email or calendar appointment. When you join, you're placed in the Teams lobby until the partner support advocate starts the meeting.

To schedule an appointment from the Help + Support panel in Partner Center, follow these steps:

1. Select the View my support requests option. The Help + Support | Overview page opens, listing your support requests.

   

2. From the My support requests list, in the Appointment column, select the Schedule appointment link that corresponds to the relevant request ID.

   • "Not available for this request" means appointment scheduling isn't available for the problem type, or a partner support advocate isn't yet assigned.

     

   • You can also schedule an appointment from within an individual support request. Just select the linked request ID from the My support requests list, and then select the Schedule an appointment button from that request's Details page.

3. Next, choose an Appointment date and Appointment time from the Schedule appointment screen. Your support advocate's available appointment times are shown.

4. Select Schedule to book the appointment.

Your appointment date, time, and other information are displayed on the Details page, along with options to Reschedule and Cancel appointment.

Next steps

• Get help and contact support
• Collect and send diagnostics to Microsoft