Partner Support availability

Partner support availability varies by region. The following table provides the most up-to-date availability of Partner Support teams by geographical area.

Note

Coverage days and times might vary based on national/regional holidays.

Delivery time zone	Language	Days and times
Asia	Chinese (TC)	Mon-Fri 9am-6pm CST
	Chinese (ZH)	Mon-Fri 9am-6pm CST
	English (China)	Mon-Fri 9am-6pm CST
	English (Hong Kong Special Administrative Region)	Mon-Fri 9am-6pm CST
	English (all other countries/regions)	Mon-Fri 4.30am-8.30pm PHT
	Korean	Mon-Fri 9am-6pm KST
EMEA	English	Mon-Fri 8am-6pm WET (UTC)
	French	Mon-Fri 9am-6pm CET
	German	Mon-Fri 9am-6pm CET
	Italian	Mon-Fri 9am-6pm CET
	Portuguese	Mon-Fri 9am-6pm WET (UTC)
	Russian	Mon-Fri 9am-6pm MSK
	Spanish	Mon-Fri 9am-6pm CET
Japan	Japanese	Mon-Fri 9am-5.30pm JST
LATAM	English	Mon-Fri 6am-6pm PST/PDT
	Portuguese	Mon-Fri 9am-6pm BRT
	Spanish	Mon-Fri 7am-7pm COT
NA	English	Mon 6am-Fri 6pm PST/PDT
Global: Commercial marketplace	English	Mon 6am-Fri 6pm PST/PDT
	French	Mon-Fri 9:30am-6:30pm CET
	German	Mon-Fri 9:30am-6:30pm CET
Global: Partner Center API (PCTS)	English	Sun 5pm-Fri 4:30pm PST/PDT (24x5 support)
EMEA: Partner Center API (PCTS)	English, French, German, Portuguese, Spanish	Mon-Fri 8am-5pm (CET)