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How to enable tracing for the Microsoft Dynamics CRM for Outlook client

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This article introduces how to enable tracing for the Microsoft Dynamics CRM for Outlook client.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2862031

  1. Go to Start, select All Programs, select Microsoft Dynamics CRM, point to Diagnostics, and select the Advanced Troubleshooting tab.
  2. Mark the Tracing box and select Save.

The traces are located in the following directory for Windows 7 and Windows 8:

%Userprofile% \AppData\Local\Microsoft\MSCRM\Traces

The traces are located in the following directory for Windows XP:

C:\Documents and Settings\<username>\Local Settings\Application Data\Microsoft\MSCRM\traces