Microsoft Learn for Dynamics 365 Customer Service
Microsoft Dynamics 365 Customer Service
Support your agents to provide the right level of assistance to customers with Customer Service.
Browse all Dynamics 365 training
Dynamics 365 Customer Service Overview
Dynamics 365 Customer Service empowers your support staff to provide enhanced assistance to your customers. It provides you with everything needed to manage the complete end-to-end lifecycle of support requests being reported by customers. From the initial case creation and management, to developing knowledge management solutions, Dynamics 365 Customer Service helps organizations ensure that customer issues are being handled quickly and effectively.
Your path to getting started with Dynamics 365 Customer Service
Get started with Microsoft Dynamics 365 Customer Service
Work through online guided trainings paths at your own pace. As you journey through the training, you will be exposed to some of the skills you need to help you earn credentials.
Continue your journey with Microsoft Dynamics 365 Customer Service
Navigate through these learning paths and modules on your own schedule to learn how to utilize the Customer Service finance capabilities to manage your accounting needs.
Extend your Dynamics 365 Customer Service solution
Do you want additional functionality for Dynamics 365 Customer Service? This path discusses using the Power Platform to extend the Customer Service app.
Instructor led training
Choose a traditional classroom training setting to learn on your own schedule, at your own pace, and in your own place.
Get Certified
Once you have completed the self-paced training and/or the instructor led course, try a practice assessment to see if you are ready for the certification exam.
Join the Dynamics 365 Community
Connect and discuss the latest news, product updates, and best practices with Mirosoft professionals and peers.