How to remove gray accounts from Microsoft Authenticator

Hello,

I’m Adeyemi and I’d be happy to help you with your question. In this forum, we are Microsoft consumers just like yourself.

To remove a greyed-out account in the Microsoft Authenticator app, you can try the following steps:

1. Delete the account from your smartphone's parameters or account settings.
2. Turn off two-factor authentication on the account, then open the Authenticator app, click on the account, gear icon and select Remove Account.
3. Reset the Authenticator app if the greyed-out account is the only account in the app. If not, try logging out of the app in the app settings.

I hope this helps you

Kind regards, Adeyemi

I am sorry for the inconvenience, unfortunately, I don't have any further troubleshooting to offer.

There are many knowledgeable users active on the forum and I hope that someone else can offer further insight on your issue.

Thanks,

Adeyemi

I see. In that case, you may need to contact Microsoft Support for further assistance with removing the greyed-out accounts from the Microsoft Authenticator app. They may be able to provide you with additional steps or options to resolve this issue.

Kind regards, Adeyemi

Hello, I’m Adeyemi and I’d be happy to help you with your question. In this forum, we are Microsoft consumers just like yourself. To remove a greyed-out account in the Microsoft Authenticator app, you can try the following steps: 1. Delete the account from your smartphone's parameters or account settings. 2. Turn off two-factor authentication on the account, then open the Authenticator app, click on the account, gear icon and select Remove Account. 3. Reset the Authenticator app if the greyed-out account is the only account in the app. If not, try logging out of the app in the app settings. I hope this helps you Kind regards, Adeyemi

Hello Samuel,

Thanks for the help, but unfortunately none of the tips apply to me.

1. These accounts are not in the smartphone, they are available only in the authenticator.
2. These accounts are already deactivated (entirely)
3. I can't uninstall my app because it also has live accounts that I use