account

Question

Hello, recently my account ******@mail.ru was blocked and in order to unblock it I need to enter the code that comes to the phone number, but I enter my Russian number because I don’t have another one yet after moving, it tells me that there is an error, try there is no other way!"
I haven’t been able to do this for 5 days now, I tried my friends’ numbers, filled out your form, they write that I can’t unblock, only through a phone number.

Answer 1

Hello, this is Emily.

Filling out a form is not going to work for accounts that have 2FA turned on. If your friend is using a Russian number, that can be an issue too.

On the page asking you to enter your code, you can click "show more verification methods" to see if you may have another contact method you can use. If not, select "I don't have any of those." This will start the process of adding another contact method. The only challenge is that it will require a 30-day wait before this change goes into effect. This 30-day waiting policy is intended to protect users whose contact information has been changed by someone else so that they have enough time to reverse the change. This is a security policy that no one can bypass unfortunately. You can read about this policy here: https://support.microsoft.com/account-billing/-....