Crash systems

Question

My system breaks down at an unexpected moment and displays a blue screen. I tried reinstalling the drivers, but without success. I was looking for solutions on the Internet. Also unsuccessful. I downloaded and used the WhoCrached program, it didn’t tell me anything useful. (Bugcheck name: CRITICAL_PROCESS_DIED  Bug check description: This indicates that a critical system process died. ) I used another program, WinDbg. I got the following message ******************************************************************************* * * * Bugcheck Analysis * * * *******************************************************************************

CRITICAL_PROCESS_DIED (ef)
        A critical system process died
Arguments:
Arg1: ffffae8f9cc020c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000, The process object that initiated the termination.
Arg4: 0000000000000000

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 6421

    Key  : Analysis.Elapsed.mSec
    Value: 11373

    Key  : Analysis.IO.Other.Mb
    Value: 4

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 20

    Key  : Analysis.Init.CPU.mSec
    Value: 983

    Key  : Analysis.Init.Elapsed.mSec
    Value: 29369

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 91

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xef

    Key  : Bugcheck.Code.TargetModel
    Value: 0xef

    Key  : CriticalProcessDied.ExceptionCode
    Value: 9e1eb080

    Key  : CriticalProcessDied.ImageName
    Value: explorer.exe

    Key  : CriticalProcessDied.ImageOffset
    Value: 12ba94

    Key  : CriticalProcessDied.ImageSize
    Value: 46e000

    Key  : CriticalProcessDied.ImageTimestamp
    Value: 65527763

    Key  : CriticalProcessDied.Process
    Value: explorer.exe

    Key  : CriticalProcessDied.Symbol
    Value: explorer.exe!

    Key  : CriticalProcessDied.WERReportId
    Value: 122f9efe-c0b9-43a1-93bd-0aeff553e9a3

    Key  : Failure.Bucket
    Value: 0xEF_explorer.exe_BUGCHECK_CRITICAL_PROCESS_9e1eb080_explorer.exe!_IMAGE_explorer.exe

    Key  : Failure.Hash
    Value: {73ac2c78-3ddb-cf89-4e4f-9239f46958f9}

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1

BUGCHECK_CODE:  ef

BUGCHECK_P1: ffffae8f9cc020c0

BUGCHECK_P2: 0

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  072924-12203-01.dmp

PROCESS_NAME:  explorer.exe

CRITICAL_PROCESS:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x9e1eb080 - <Unable to get error code text>

CRITICAL_PROCESS_REPORTGUID:  {122f9efe-c0b9-43a1-93bd-0aeff553e9a3}

IMAGE_NAME:  explorer.exe

MODULE_NAME: explorer

FAULTING_MODULE: 0000000000000000 

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

STACK_TEXT:  
ffff8606`cb727878 fffff800`7430d872     : 00000000`000000ef ffffae8f`9cc020c0 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffff8606`cb727880 fffff800`7423b60d     : 00000000`00000000 fffff800`73d3a471 00000000`00000002 fffff800`73d3a39b : nt!PspCatchCriticalBreak+0x10e
ffff8606`cb727920 fffff800`740eb4f0     : ffffae8f`00000000 00000000`00000000 ffffae8f`9cc020c0 ffffae8f`9cc024f8 : nt!PspTerminateAllThreads+0x141d4d
ffff8606`cb727990 fffff800`740eb2ec     : ffffae8f`9cc020c0 00000000`00000000 00000000`00000000 fffff800`7404efca : nt!PspTerminateProcess+0xe0
ffff8606`cb7279d0 fffff800`73e11e05     : ffffae8f`9cc020c0 ffffae8f`9e1eb080 ffff8606`cb727ac0 ffffae8f`9cc020c0 : nt!NtTerminateProcess+0x9c
ffff8606`cb727a40 00007ffd`a602dae4     : 00007ffd`a5fdccb2 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
00000000`11d9f848 00007ffd`a5fdccb2     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`a602dae4
00000000`11d9f850 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffd`a5fdccb2

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0xEF_explorer.exe_BUGCHECK_CRITICAL_PROCESS_9e1eb080_explorer.exe!_IMAGE_explorer.exe

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {73ac2c78-3ddb-cf89-4e4f-9239f46958f9}

Followup:     MachineOwner
---------
I also couldn’t find anything with this data on the Internet.
Please help me solve this problem.

Answer 1

Hi ,

I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

Please go to C:\Windows\Minidump and copy any minidump files you find to your desktop. Afterward, share these files through OneDrive or Google Drive so we can analyze them and identify the specific file that's causing the crash.

https://answers.microsoft.com/en-us/windows/for...