При запуске игр компьютер постоянно выключается. Проводил стресс-тесты - все нормально, а при запуске игр - вылет и перезагрузка.

Question

Вот данные из дампа, помогите, пожалуйста разобраться, в чем проблема.

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 577

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 10627

    Key  : Analysis.IO.Other.Mb
    Value: 3

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 9

    Key  : Analysis.Init.CPU.mSec
    Value: 280

    Key  : Analysis.Init.Elapsed.mSec
    Value: 57153

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 77

    Key  : Bugcheck.Code.DumpHeader
    Value: 0x116

    Key  : Bugcheck.Code.Register
    Value: 0x116

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

FILE_IN_CAB:  061323-8328-01.dmp

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

WRONG_SYMBOLS_TIMESTAMP: 23c7fc51

WRONG_SYMBOLS_SIZE: 1046000

FAULTING_MODULE: fffff80434600000 nt

BUGCHECK_CODE:  116

BUGCHECK_P1: ffffc386ab4ea460

BUGCHECK_P2: fffff80464f7ad40

BUGCHECK_P3: ffffffffc000009a

BUGCHECK_P4: 4

VIDEO_TDR_CONTEXT: dt dxgkrnl!_TDR_RECOVERY_CONTEXT ffffc386ab4ea460
Symbol dxgkrnl!_TDR_RECOVERY_CONTEXT not found.

PROCESS_OBJECT: 0000000000000004

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

STACK_TEXT:  
ffff9907`1778e958 fffff804`4cc665be     : 00000000`00000116 ffffc386`ab4ea460 fffff804`64f7ad40 ffffffff`c000009a : nt!KeBugCheckEx
ffff9907`1778e960 fffff804`4cc16b64     : fffff804`64f7ad40 ffffc386`a4369010 00000000`00002000 ffffc386`a43690d0 : dxgkrnl!TdrBugcheckOnTimeout+0xfe
ffff9907`1778e9a0 fffff804`4cc0f69c     : ffffc386`a437d000 00000000`01000000 00000000`00000004 00000000`00000004 : dxgkrnl!ADAPTER_RENDER::Reset+0x174
ffff9907`1778e9d0 fffff804`4cc65ce5     : 00000000`00000100 ffffc386`a437da70 00000000`a738d040 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x4dc
ffff9907`1778ea50 fffff804`4cc65e57     : fffff804`35325440 ffffc386`97ca5920 00000000`00000000 00000000`00000000 : dxgkrnl!TdrResetFromTimeout+0x15
ffff9907`1778ea80 fffff804`3488e5c5     : ffffc386`a2e27040 fffff804`4cc65e30 ffffc386`97c99cf0 ffffc386`00000000 : dxgkrnl!TdrResetFromTimeoutWorkItem+0x27
ffff9907`1778eab0 fffff804`349268f5     : ffffc386`a2e27040 00000000`00000080 ffffc386`97ce9100 000fe47f`bd9bbfff : nt!KeStallExecutionProcessor+0x58d5
ffff9907`1778eb50 fffff804`34a04c68     : ffffe580`71bc0180 ffffc386`a2e27040 fffff804`349268a0 00000000`00000000 : nt!KeAcquireInterruptSpinLock+0x1715
ffff9907`1778eba0 00000000`00000000     : ffff9907`1778f000 ffff9907`17788000 00000000`00000000 00000000`00000000 : nt!KeSynchronizeExecution+0x7658

STACK_COMMAND:  .cxr; .ecxr ; kb

EXCEPTION_CODE_STR:  23C7FC51

EXCEPTION_STR:  WRONG_SYMBOLS

PROCESS_NAME:  ntoskrnl.wrong.symbols.exe

IMAGE_NAME:  ntoskrnl.wrong.symbols.exe

MODULE_NAME: nt_wrong_symbols

SYMBOL_NAME:  nt_wrong_symbols!23C7FC511046000

FAILURE_BUCKET_ID:  WRONG_SYMBOLS_X64_19041.1.amd64fre.vb_release.191206-1406_TIMESTAMP_23C7FC51_nt_wrong_symbols!23C7FC511046000

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {9c1efb63-a81f-eecf-2bbe-491368d63662}

Followup:     MachineOwner

Answer 1

Анализ дампов показывает, прежде всего, наличие серьёзных проблем с видеокартой:

On Tue 13.06.2023 22:47:16 your computer crashed or a problem was reported

crash dump file: C:\TMP\DUMP\061323-8328-01.dmp

This was probably caused by the following module: nvlddmkm.sys (0xFFFFF80464F7AD40)

Bugcheck code: 0x116 (0xFFFFC386AB4EA460, 0xFFFFF80464F7AD40, 0xFFFFFFFFC000009A, 0x4)

Error: VIDEO_TDR_ERROR

file path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3c2bd4a1ec6d228e\nvlddmkm.sys

product: NVIDIA Windows Kernel Mode Driver, Version 535.98

company: NVIDIA Corporation

description: NVIDIA Windows Kernel Mode Driver, Version 535.98

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 535.98 , NVIDIA Corporation).

Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

Процесс: System, вероятно вызвано: memory_corruption

Сторонние модули в Raw-стеке: nvlddmkm.sys

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE

On Sun 04.06.2023 12:29:49 your computer crashed or a problem was reported

crash dump file: C:\TMP\DUMP\060423-9562-01.dmp

This was probably caused by the following module: nvlddmkm.sys (0xFFFFF805B6DEAD40)

Bugcheck code: 0x116 (0xFFFF9B8DCF368050, 0xFFFFF805B6DEAD40, 0xFFFFFFFFC000009A, 0x4)

Error: VIDEO_TDR_ERROR

file path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3c2bd4a1ec6d228e\nvlddmkm.sys

product: NVIDIA Windows Kernel Mode Driver, Version 535.98

company: NVIDIA Corporation

description: NVIDIA Windows Kernel Mode Driver, Version 535.98

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 535.98 , NVIDIA Corporation).

Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

Процесс: System, вероятно вызвано: memory_corruption

Сторонние модули в Raw-стеке: nvlddmkm.sys

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE

On Sun 04.06.2023 12:30:58 your computer crashed or a problem was reported

crash dump file: C:\TMP\DUMP\060423-9468-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x3FBCA0)

Bugcheck code: 0x1000007E (0xFFFFFFFFC0000047, 0xFFFFF80679AFB20A, 0xFFFFF08B57EE83C0, 0xFFFFF08B57EE7E60)

Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

file path: C:\WINDOWS\system32\ntoskrnl.exe

product: Microsoft:registered: Windows:registered: Operating System

company: Microsoft Corporation

description: NT Kernel & System

Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Процесс: System, вероятно вызвано: memory_corruption

Сторонние модули в стеке: nvlddmkm.sys

Сторонние модули в Raw-стеке: aswbidsdriver.sys, rtf64x64.sys, rt640x64.sys, nvlddmkm.sys, usbaudio.sys

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE

On Sun 04.06.2023 15:57:41 your computer crashed or a problem was reported

crash dump file: C:\TMP\DUMP\060423-8984-01.dmp

This was probably caused by the following module: nvlddmkm.sys (0xFFFFF8003F41AD40)

Bugcheck code: 0x116 (0xFFFF82883441E010, 0xFFFFF8003F41AD40, 0xFFFFFFFFC000009A, 0x4)

Error: VIDEO_TDR_ERROR

file path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_3c2bd4a1ec6d228e\nvlddmkm.sys

product: NVIDIA Windows Kernel Mode Driver, Version 535.98

company: NVIDIA Corporation

description: NVIDIA Windows Kernel Mode Driver, Version 535.98

Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 535.98 , NVIDIA Corporation).

Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR

Процесс: System, вероятно вызвано: memory_corruption

Сторонние модули в Raw-стеке: nvlddmkm.sys

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE

On Tue 18.04.2023 16:46:19 your computer crashed or a problem was reported

crash dump file: C:\TMP\DUMP\041823-8234-01.dmp

This was probably caused by the following module: watchdog.sys (watchdog+0x3AD0)

Bugcheck code: 0x10E (0x17, 0xFFFFFFFFC000000D, 0x0, 0x0)

Error: VIDEO_MEMORY_MANAGEMENT_INTERNAL

file path: C:\WINDOWS\system32\drivers\watchdog.sys

product: Microsoft:registered: Windows:registered: Operating System

company: Microsoft Corporation

description: Watchdog Driver

Bug check description: This indicates that the video memory manager has encountered a condition that it is unable to recover from.

The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Процесс: System, вероятно вызвано: memory_corruption

Сторонние модули в Raw-стеке: nvlddmkm.sys

FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE

Попробуйте переустановить драйвера для Вашей видеокарты.

Answer 2

Большое спасибо. Проблема действительно в видеокарте и драйверах

Answer 3

Добрый день.

Ссылка на дампы
Элементов: 5

Answer 4

Здравствуйте.

Разместите пожалуйста в OneDrive последние пять дампов памяти, записанных при сбоях, предоставьте к ним доступ и опубликуйте здесь на них ссылку, чтобы мы могли попытаться проанализировать происходящее на Вашей машине.