Странное письмо о том, что мой аккаунт будет закрыт 28 июля 2023 года

Question

Здравствуйте, 29 мая получил письмо на почту со следующим содержимым:

Your account is set to close on 7/28/2023
Dear Денис,
Your account (моя почта) is scheduled to be closed on 7/28/2023 due to account inactivity. Once your account is closed it will be deleted in accordance with the Microsoft Services Agreement.
If you want to keep your account, just sign in between now and 7/28/2023. All your files, data and info will be just as you left them until then.
To learn more, (ссылка на политику учётной записи Microsoft).
Thanks,
The Microsoft account team

однако, я вошёл во всевозможные приложения и сайты Microsoft/Google, и не понимаю что не так, что делать?

Answer 1

Hi Papyrus W,

I’m Gunasekar and I will be happy to help you with your question, I am a Microsoft consumer like you.

I understand that you are having issues with recovering your Microsoft account. First, understand why your Microsoft account is locked and follow the instructions to unlock your account.

Microsoft accounts are usually locked if the account holder has violated the Microsoft Services Agreement. Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Malware, phishing, and other harmful activities. Microsoft forbids the use of our services for:

Malware: Sending intentionally unwanted or harmful code or software. Phishing: Stealing private information from others by tricking or spoofing them into providing it. Interfering with, harming, or spoofing Microsoft networks, services, or other systems.

(OR) If the Microsoft account is inactive for more than 2 years.

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To unlock your account, you'll need some additional assistance. (Account reinstatement form) Navigate to "aka.ms/compliancelock" and we'll get you to the right place.

1. If the issue persists, try the Account recovery form.

https://account.live.com/acsr

If possible, complete the form using a device you previously used to sign into your account and at a location where you commonly use that device and that we'll recognize, such as your home or office. To know full details on how to fill out the form, click the link below:

https://support.microsoft.com/help/b19c02d1-a782-dee6-93c3-dc8113b20c42

You can fill in the form 2 times per day until you recover the Microsoft account.

If that didn't help, you have one more option to recover your Microsoft account.

2. Account recovery wizard: (online Sign-In Helper.) https://support.microsoft.com/help/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

If the issue persists, it is recommended to contact Microsoft support during operational hours.

https://support.microsoft.com/contactus/

1. Select Microsoft 365.
2. Click Get Home support.
3. Click Get support in your browser.
4. Type in Account and click Contact support in the bottom pane.

I hope this information helps. If you have any questions, please let me know and I’ll be glad to assist you further.

Best regards,

Gunasekar N