account hacking

Question

Hello, my friend's account on ******@gmail.com Microsoft mail has been hacked, and the address has been changed to ******@gmail.com. What should I do? I am unable to recover the account.

Answer 1

Hey there! Nice to meet you!

The only way to recover a hacked account is through the official Microsoft website:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If it doesn't work, and since the email address has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your kindness and understanding.

Best regards,

Darhyl