Edge Drop sync issue — server-side sync metadata mismatch (please do NOT delete any data)

Question

Hello, Microsoft Support.

I am experiencing a synchronization issue with Microsoft Edge Drop on my Windows 10 PC.

Important: Please do NOT delete any of my Drop data stored in the cloud. The cloud data is intact and visible on my smartphones. I only need the server-side sync metadata for my PC to be corrected.

Summary of the issue:

·         On my Windows 10 PC, Drop shows only messages from 29.05.2026 to 29.06.2026.

·         On my smartphones (same Microsoft account), Drop shows a wider range:

o    Smartphone #1: 28.03.2026 – 29.06.2026

o    Smartphone #2: 23.05.2026 – 29.06.2026

·         Previously, all devices displayed the full Drop history starting from 2024.

Diagnostic evidence: I have attached a screenshot from edge://sync-internals (Type Info section). It shows:

·         Edge E Drop → Total Entries = 1

·         Edge E Drop → Live Entries = 1

This confirms that the server currently sends only one Drop entry to my PC.

However, my smartphones clearly receive many more entries, which proves that the cloud data is intact and not empty.

This discrepancy indicates a server-side sync metadata mismatch for my PC client.

Additional details:

·         Local sync reset (Stop Sync / Trigger GetUpdates) does not change the server response.

·         Creating a new Edge profile on the PC is not possible — Edge forces the account back into the existing profile.

·         Changing Microsoft Account region does not expose the “Microsoft Edge Sync” section in the Privacy Dashboard, so I cannot reset sync metadata myself.

Conclusion: My PC is stuck with an incorrect sync stamp / metadata on the server side. The cloud data is intact (verified on smartphones), but the server does not send it to the PC.

Request (safe):

Please refresh or rebuild the server-side sync metadata for the Edge E Drop sync type without deleting any stored Drop data.

I do NOT request deletion of any data. I only request correction of the sync metadata so that my PC can download the existing Drop history from the cloud.

Thank you.

— Microsoft Account: [Moderator note: PII removed]@hotmail.com

Answer 1

This is posted in the Russian section, but since you are using English, the content below has been written this language. If you want to use anything else, please let me know.

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Hi Dan,

Please note that our forum is a public platform, and we will modify your question to hide personal information in the description. Kindly ensure that you hide such details the next time you post to protect personal data.

Since you’ve already compared Drop history across multiple devices and confirmed that the data still exists on your smartphones, the evidence you collected from edge://sync-internals does suggest that the affected PC only received a limited set of Drop entries. I understand why you’re requesting a server‑side review in this situation.

That said, it’s important to note that Microsoft Q&A is a public community support forum, focused on providing guidance and suggestions for technical issues. Contributors here are users like you, hence having no access to backend servers or internal tools that could manage individual synchronization metadata.

No one in this forum can perform the specific action you’re requesting (such as a server‑side refresh or rebuild of Edge Drop synchronization metadata while preserving existing cloud data). Given that limitation, the appropriate path is to use Microsoft’s official channels:

• On Edge, click three-dot next to your profile icon > Help and feedback > Send feedback:
  • Or you can press the Alt + Shift + I key on your keyboard to open.
  • Include the information you've already collected.
• Request through Microsoft support portal:
  • Visit Contact Us - Microsoft Support > Sign in  
  • Type in your problem > click Get Help to make request  
  • Scroll to the bottom and click Contact Support to connect to agent 
  • Select category again > continue and you should be added to a chat queue.
  • If you don't see your issue/chat option, you can change to other similar topics.

Note: The support contact team only works at certain times, so if the last window shows that it's unavailable, try opening it again the next day. If you prefer phone support, you can leave a phone number. This way, they can call you and help you.

I know this is probably not the answer you were hoping for, especially after the amount of investigation you've already done. Unfortunately, what you're requesting can only be reviewed by Microsoft internal teams with access to the backend synchronization systems.

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