Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Microsoft can repair many commercial Surface devices via in-region repair facilities. If troubleshooting or diagnostics determine that your Surface device needs repair and is eligible for mail-in repair services, you can ship it to Microsoft for repair and return.
Note
Allow an average of 6-8 days to receive your replacement device. Times may vary based on location and product availability.
Open service request
To initiate service, open a request via a self-serve portal:
- Surface Management Portal: Sign into the Microsoft Intune admin center and go to All services > Surface Management Portal. Select New repair request.
- Surface Support Portal: Sign into the Microsoft 365 Admin Center and go to Show all > Support > Microsoft Surface support. Select Warranty service & repair > Create service request.
Upon successful repair, Microsoft returns the device to your shipping address. Average turnaround time is 6-12 calendar days depending on your location and supply chain availability.
Devices eligible for repair
The following commercial devices are eligible for same unit repair:
Supported Surface devices
Surface Copilot+ PCs
| Surface family | Display size | Edition | Silicon | 5G availability |
|---|---|---|---|---|
| Surface Pro for Business | 13-inch | 12th Edition | Intel | - |
| 13-inch | 12th Edition | Snapdragon | - | |
| 13-inch | 11th Edition | Intel | - | |
| 13-inch | 11th Edition | Snapdragon | (5G available) | |
| 12-inch | 2nd Edition | Snapdragon | - | |
| 12-inch | 1st Edition | Snapdragon | - | |
| Surface Laptop for Business | 13.8-inch and 15-inch | 8th Edition | Intel | - |
| 13.8-inch and 15-inch | 8th Edition | Snapdragon | - | |
| 13.8-inch and 15-inch | 7th Edition | Intel | (5G available) | |
| 13.8-inch and 15-inch | 7th Edition | Snapdragon | - | |
| 13-inch | 2nd Edition | Snapdragon | - | |
| 13-inch | 1st Edition | Intel | - | |
| 13-inch | 1st Edition | Snapdragon | - |
Other supported Surface devices
| Surface family | Device |
|---|---|
| Surface Pro | Surface Pro 10 for Business (5G available) |
| Surface Pro 9 | |
| Surface Pro 8 | |
| Surface Pro 7+1 | |
| Surface Pro 7 | |
| Surface Pro X | |
| Surface Laptop | Surface Laptop 6 |
| Surface Laptop 5 | |
| Surface Laptop 4 | |
| Surface Laptop 3 | |
| Surface Laptop SE | |
| Surface Laptop Studio | Surface Laptop Studio 2 |
| Surface Laptop Studio 11 | |
| Surface Go | Surface Go 3 |
| Surface Go 2 |
Availability
Except where noted, same unit repair is available in the following locations:
Australia,2 Austria, Belgium, Bulgaria, Canada,2 China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, India,2 Ireland, Italy, Japan, 2 Latvia, Lithuania, Luxemburg, Malta, Mexico, Netherlands, Norway, Poland, Portugal, Romania, Singapore,2 Slovakia, Slovenia, South Korea,2 Spain, Sweden, Switzerland, United Kingdom, United States
References
- Same unit repair of Surface Pro 7+ and the original Surface Laptop Studio (v1) is currently unavailable in United States or Mexico.
- Same unit repair only available for Surface Pro 11th Edition, Snapdragon processor; Surface Pro 11th Edition, Intel processor; Surface Pro 10, Surface Pro 9, Surface Go 4, Surface Laptop 7th Edition, Snapdragon processor; Surface Laptop 7th Edition, Intel processor; Surface Laptop 6, Surface Laptop 5, Surface Laptop Go 3, and Surface Laptop Studio 2.