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Surface Management Portal overview

  • Applies to: Windows 10, Windows 11

The Surface Management Portal, integrated into the Microsoft Intune Admin Center, provides a centralized platform to manage and monitor Surface devices at scale. It offers end-to-end visibility, allowing you to address issues before they escalate.

With the Surface Management Portal, you can:

  • Gain insights into device compliance, support activity, and warranty coverage.
  • Monitor the status of each device, including warranty expirations and active support requests.
  • Centralize Surface-specific device administration in a single environment.
  • Automatically access comprehensive information from your Intune-enrolled Surface devices, which flows into the Surface Management Portal when users sign in for the first time.

Security Copilot integration

The Surface Management Portal now integrates with Microsoft Security Copilot, bringing AI-powered insights to IT teams. Available in public preview, this feature enables automated troubleshooting, proactive device management, and security-driven intelligence, helping administrators resolve issues faster and strengthen security postures.

To learn more about how Security Copilot enhances Surface device management, see:

Video demo

See how the Surface Management Portal helps make IT admins more efficient by streamlining device management, warranty tracking, support requests, IT tools, and carbon emissions insights:

Access Surface Management Portal

If you don't have an Intune subscription

  1. Visit the Intune product page to learn more about the service.
  2. Select Start a free trial to begin the sign-up process, as described in Try Microsoft Intune for free.
  3. Follow the prompts to create an account and choose a subscription plan that fits your organization's needs.
  4. Complete the setup wizard to configure your Intune environment, adding users and setting up device policies as needed.
  5. While Intune supports a wide range of devices, you must enroll at least one Surface device to access the Surface Management Portal.
  6. After subscribing to Intune and enrolling at least one Surface device, proceed to the next section.

If you have an Intune subscription

Prerequisites

Before proceeding, you first need to configure at least one admin role. To learn more see:

IT tasks in Surface Management Portal

This section includes key tasks to ensure your Surface devices remain compliant, up-to-date, and fully functional:

Manage Surface device warranty and coverage

Managing the warranty status of each device helps you stay on top of expiring warranties and out-of-coverage devices. The portal lets you quickly view:

  • Devices within the warranty period.
  • Devices expiring soon.
  • Devices out of warranty.
  • Devices eligible for optional coverage.

Create and track support requests

The Surface Management Portal provides visibility into support activity and the status of each request.

Screenshot that shows where to submit a new support request on the Surface Management Portal.

  • Video demo. Learn how to create and manage service orders and support requests with visibility into device support activity, warranty details, and service options:

To create and submit new requests for one or more devices:

  1. Navigate to Microsoft Intune and in the left-hand navigation panel, click All Services. Select Surface Management Portal.

  2. Go to the Support tab and select New support request.

  3. Using the Product dropdown, select the category of your device (e.g., Surface Laptop).

  4. Choose the specific Device Model (e.g., Surface Laptop 3).

  5. Select Devices to view a list of all eligible devices registered to your tenant.

  6. Select the device or multiple devices based on Device name and Serial number of the device you need support for.

  7. Click Done, then click Next.

  8. Under the Issue description step, choose one of the following from the Category dropdown:

    1. Technical support

    2. Warranty and Service

    3. Product Safety Concern

  9. Use the Description dropdown to choose the appropriate symptom (e.g., Display and Screen).

  10. In the Details section, provide a clear description of the issue. You may also attach files to help with troubleshooting.

  11. Click Next.

  12. Fill out all required Contact details, including your preferred contact method (phone or email).

  13. Click Next to review your request.

  14. Review the summary of your support request.

  15. Click Submit.

  16. A Case ID will be generated, and a Microsoft Customer Service Representative will contact you using your preferred method.

  17. Track support requests by going to the Surface Management Portal home page and selecting View all support requests.

Create and track service requests for device replacement or repair

  1. Navigate to Microsoft Intune and in the left-hand navigation panel, click All Services. Select Surface Management Portal.

  2. Go to the Service orders tab and select Create service request.

  3. Select whether it is a Serialized Device/Accessory (for example, Type covers, Dock) or a Non-serialized Accessory (for example, Mouse, Power Supply).

  4. Add your Ship to address by clicking the Add shipping address link. Select or add a new shipping address in the pop-up window.

  5. If applicable, add your tax-exempt ID.

  6. Add your Billing Address to ensure the invoice is directed correctly for paid orders.

  7. Add your devices and accessories by Selecting devices from your tenant, adding a single device by entering its Serial number, or you can Add devices in bulk (up to 100 at a time) by uploading a completed CSV template.

  8. Once added, the device(s) and serial number(s) will populate in the Device added section. Select the device(s) and click Next.

  9. On the Tell us about the issues page, select the problem symptom using the Select an issue type dropdown.

  10. Select the available service offer (e.g. Advanced Exchange, Same Unit Repair, Standard Exchange) using the Select a service offer dropdown.

  11. Optionally, add a brief description of the issue

  12. Click Next.

  13. Once all details are verified on the Review and submit your request page, select Submit.

  14. A service order ID will be generated, and you will receive an email confirmation and shipping label if applicable.

Get insights to proactively monitor and manage Surface devices

The Insights tab allows you to monitor the health, compliance, and properties of all managed Surface devices. The dashboard displays various insights, each represented by a card. You can pin, rearrange, or expand these cards to view more details.

Available insights

  • Devices not compliant: Displays the number of devices that aren't compliant with your organization’s policies, such as missing updates or failing security requirements.
  • Devices inactive 30+ days: Lists devices that have been inactive for over 30 days.
  • Devices not registered: Shows devices that haven't been registered in the system.
  • Devices covered: Displays the number of devices currently covered by warranty or support programs.
  • Devices expiring within 60 days: Identifies devices whose warranty or support coverage expires within 60 days.
  • Devices eligible for optional coverage: Displays devices that qualify for optional coverage plans but haven't been enrolled.
  • Devices expired: Lists devices whose warranty or support coverage has expired.
  • Devices not encrypted: Shows devices without drive encryption enabled, which could pose a security risk.
  • Devices with less than 10% storage: Displays devices running low on disk space.
  • Devices eligible for Windows 11 update: Lists devices eligible for an upgrade to Windows 11 but not yet updated.

Customize insights dashboard

  • Manage insights: Select Manage insights to add or remove insights from your dashboard. You can drag and drop insight cards to reorder them based on your priorities.
  • View details: Select the title of any insight card to see more details, such as device names, dates, and available actions.
  • Proactive monitoring: Regularly review insights such as "Devices not compliant" and "Devices not encrypted" to maintain security and compliance.
  • Warranty management: Use insights like "Devices expiring within 60 days" and "Devices expired" to avoid lapses in service.

The Surface IT Tools section provides information and links to various tools designed to help you manage and support Surface devices.

Surface IT Toolkit

Provides device management tools in a downloadable application to centralize and improve device administration for IT teams.

Tool Library installers (available in Surface IT Toolkit)

  • Asset Tag: A command-line interface (CLI tool to view, assign, and modify an asset tag stored in the Surface device's UEFI.
  • UEFI Assemblies: A lightweight installer to apply UEFI management assemblies via PowerShell.
  • Diagnostics App Console: A tool for remote diagnostics and log capturing.
  • Brightness Control: A tool to optimize power management by adjusting brightness settings for kiosk or "always-on" scenarios.

Extend functionality with the Surface API Management Service

The Surface API Management Service provides direct access to Microsoft coverage and entitlement information for Surface devices through API endpoints. This service integrates with your systems to streamline device and asset management.

To learn more, see Introducing the Surface API Management Service.

View carbon emissions for Surface devices

The Carbon emissions tab helps you track and potentially reduce the environmental impact of your Surface devices by providing insights into emissions across the product lifecycle.

  • Product Age Selection: Filter carbon emission data by the age of your Surface devices.
  • Total Emissions Estimate: View estimated emissions from production and usage.

Emissions lifecycle

  • Production (86.10%): Most emissions come from materials and production.
  • Transportation (0.03%): Minimal emissions from transporting devices.
  • Usage (13.88%): Energy consumption during device usage.
  • End of Life (0.00%): Estimated emissions from device disposal.

Review administrator roles

Try Surface Management Portal for free

Surface Management Portal is available to customers who use Microsoft Intune Admin Center and enroll at least one Surface device through Intune. If you’re new to Intune, set up your Intune tenant today by visiting Try Microsoft Intune for free.

Learn more