Hello byyayla,
Thank you for your patience. I am sorry for not getting this issue solve quickly but we will try our best to resolve this. Can you please do the steps below:
- Unpin all the file explorer icon from the taskbar.
- Locate the file explorer in the start menu, right-click on it and select pin to taskbar from the options.
- Please try to check again if the problem is resolve.
Please let me know if you need more help.
Sincerely,
Antonio