Windows Update error 0x8024500c

You have many third-party Antiviruses. Please try uninstalling both instead of just disabling them.

The Troubleshooter found and fixed a problem: "Service record is missing or corrupted". It didn't fixed my problem as expected.

It seemed like Background Intelligent Transfer was not set to Automatic or Automatic (delay) so i set it to Automatic (delay) and restarted my computer.

I restarted Windows Update and Background Intelligent Transfer from services while they were working.

I launched CMD as Administrator and tried these commands in order:

1- DISM.exe /Online /Cleanup-image /Restorehealth

2- sfc /scannow

At DISM command this was the result i met:

C:\Windows\System32>DISM.exe /Online /Cleanup-image /Restorehealth Deployment Image Servicing and Management tool

Version: 10.0.22621.2792

Image Version: 10.0.22631.3085

[==========================100.0%==========================]

Error: 0x800f081f

The source files could not be found. Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see https://go.microsoft.com/fwlink/?LinkId=243077. The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

And this was the result i met at sfc /scannow command:

C:\Windows\System32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.

Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some of them. For online repairs, details are included in the CBS log file located at windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Right after i restarted computer but nothing was changed.

I tried the bat file for restarting Windows Update Components.

At some points i met this:

Cannot reset Windows Update since "Cryptographic Services" (cryptsvc) service failed to stop. Please restart the computer, and try again.

Press any key to continue . . .,

in order to check whats wrong i tried to stop cryptsvc manually:

C:\Windows\System32>net stop cryptsvc

The following services are dependent on the Cryptographic Services service.

Stopping the Cryptographic Services service will also stop these services.

AVG Tools

AVG Antivirus

Avast Tools

Avast Antivirus

Do you want to continue this operation? (Y/N) [N]:

Of course i typed Y:

The requested pause, continue, or stop is not valid for this service.

Type NET HELPMSG 2191 for more help.

C:\Windows\System32>

I tried disabling those antivirusses, however disabling them didn't change anything.

Please try the following additional methods below.

**Run the Windows Update Troubleshooter

https://support.microsoft.com/en-us/windows/win...

**Make sure Windows Update and Background Intelligent Transfer services are available and running.

Press Windows key+R to open Run then type: services.msc

Press Enter to open Services app

Double-click Background Intelligent Transfer Service.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

Double-click Windows Update.

If the Startup status lists Stopped, click Start and then click OK. If the status is Running, right click then select Restart

**Please try to run SFC and DISM to check for any system errors and corrupted files.

https://support.microsoft.com/en-us/windows/usi...

After that, restart your computer

**Reset Windows Update Components

https://www.elevenforum.com/t/reset-windows-upd...

If the issue still persists, please try performing an In-place Upgrade. It will definitely help in resolving update errors. Performing this can repair broken operating system files while your personal files, settings and installed applications will not be removed.

https://answers.microsoft.com/en-us/windows/for...

Few things to check on the PC

**Unplug all external peripherals except for the Mouse, Keyboard, and LAN cable before starting

**Disable or uninstall any 3rd party Anti-Virus program to prevent it from interfering with the upgrade

Kindly let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello John Dev, thank you alot for answering to my problem and trying to help me.

I looked up to the link you sent, however that was not the main problem.

At the start Windows Update section looked familiar to the link you sent. The only difference were there was a long box that looks like "Other Settings" GUI in Windows Update Settings. And inside that box there was a stop sign button that i cannot interact with. While i was trying to fix this issue i already set Update Orchestrator Service to Automatic. After i restarted my computer and the Windows Update section GUI looked pretty normal, like it was used to be. I pressed "Check for updates" but it gave me an error like this: "There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x8024500c)"

Hi, good day! I'm John Dev a Windows user like you and I'll be happy to assist you today. I know this has been difficult for you, Rest assured, I'm going to do my best to help you.

Please check and try Ramesh's tutorial guide in the link below if it helps.

https://www.winhelponline.com/blog/windows-upda...

Kindly let me know if this helps or if you have further concerns by clicking the "Reply" button below to continue the conversation.

Kind regards,

John DeV

Independent Advisor

Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.