I can’t receive a verification code for any Windows application on my computer, and no alternative option is offered

Question

I can’t receive a verification code for any Windows application on my computer, and no alternative option is offered

Anonim

ENOUGH IS ENOUGH. I’ve been struggling for hours to access my account. Your support wasted two hours of my time and then disappeared.

My issue is simple:
When I try to access any Windows app from my computer, it asks to send a code to my account email. But when I click “Send code,” nothing ever arrives.

However, when I sign in through the web, the code is sent to my Gmail and I can log in successfully.

But when I try to use Xbox or access the Microsoft Store, the system again tries to send the code to the same email — claiming it’s sent — but I never receive anything.

There is no option to select another method, even though I have two phone numbers and another email registered to the account.

I tried enabling additional security, and in that case, a code is sent instantly to the same email — yet in other scenarios, it doesn’t arrive. So either the code-sending feature is broken or it’s being sent to the wrong place.

Just give me a way to receive the code on my registered phone number or backup email. I’m exhausted. I’ve spent two hours with your support doing useless steps. I just want to access my apps.

Stop wasting my time. Send the code to my verified phone number or my secondary email, as shown in the attached image. The current email being used does not work in these situations. Do you understand?

I don’t want to hear the same scripted responses your support team keeps repeating.
The solution is simple: Send the code to my verified phone or backup email.
I’m paying for this service and I’ve been miserable for hours. Enough is enough.

Kilitli Soru. Bu soru Microsoft Destek Topluluğu’ndan aktarıldı. Yararlı olup olmadığını belirtmek için oy verebilirsiniz ancak yorum veya yanıt ekleyemez ya da soruyu takip edemezsiniz.

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3 yanıt

Answer 1

Thank you for the effort explaining all this. Now you can try to sign out of all Microsoft apps like Store, Xbox, OneDrive, etc. and restart your PC then sign in again. Press Win + R and type rundll32.exe keymgr.dll,KRShowKeyMgr to remove old credentials and delete any Microsoft entries.

Next is on your settings under Accounts and Email & accounts then remove and re add your Microsoft account. Open the Mail app and sign in with your Microsoft account there since it can trigger a working verification path.

If you are still stuck visit support.microsoft.com and select Microsoft Account then 2 step verification issue and request a callback. The issue is likely server side and this gets it escalated.

Best regards,

Harry

Answer 2

I have already done everything you mentioned. The issue is clearly on Microsoft's end. Even when I download the Authenticator app, it still claims to send the code to the same email, and my normal sign-in works because the code is sent to the alternate Gmail — that’s how it's configured. But suddenly, your apps decided to stop letting me proceed without a code sent to the Hotmail address. No code arrives, and there is no alternative method provided in the apps. I can access the website because the Gmail option works there, but the apps have a problem. If you don’t have the authority to remotely trigger a code or reset this, I will not be able to access Microsoft Store, Xbox, or any app tied to this email. The solution must come from your side. I have tried every recommended step over the last 8 hours. Last link you provided does not allow sign-in with a personal account. Please provide me with a real solution now. My accounts have effectively been locked for 8 hours. There is clearly a problem in your apps with code delivery — when I click send code, nothing arrives, and there is no user-accessible workaround because every suggestion you make only applies to the web, which works fine. I can’t stand seeing this message anymore: "Gizli bilgilere erişeceğinizden, kimliğinizi doğrulamak amacıyla berk_edge******@hotmail.com numaralı telefona bir kod göndereceğiz." Access my account remotely, disable this requirement, or send me a manual verification code — anything. I just want to be able to use my account on apps from my own computer.

Answer 3

Hello Berk! Thank you so much for reaching out, I am Harvie an Independent Advisor, and I am glad to assist you today with this issue.

Thank you for explaining everything so first try to sign in on account.microsoft.com in your browser then reopen the app and it may skip the code step or use Microsoft Authenticator app for sign in to avoid code emails then go on your settings then Accounts and email & accounts to remove and re add your Microsoft account.

Also check your Date & Time and enable automatic time settings on Time & Language then visit https://mysignins.microsoft.com/security-info to set your default sign in method to phone or backup email.

Let me know how it goes.

Best regards,

Harry

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I can’t receive a verification code for any Windows application on my computer, and no alternative option is offered

3 yanıt