Roblox Contact Us Problem

Question

First, it's nice to see that I can ask that here.

Hello everyone! I **** a Turkish man who is trying to buy Roblox Premium.

But when I try to buy anything it gives that error. 

I talked with robots, and tried to solve with their automatic tips.

But as always they didn't work. I tried:

Changing E-Mail

Changing Password

Unlocking Account

Deleting Roblox

Trying to buy on another account

Trying to buy something on another app

Changing Credit Card

Trying to buy every purchasable thing roblox has (with real life money)

Trying to buy on another wi-fi connection

Trying to buy on another location

Trying to buy on another time zone

Trying to delete microsoft store

Yes, I tried all of these, But get that error all the time. 

Please help I want to communicate with them with their phone number but they don't answer it.

I'm new here and nice to meet you all! Have a good day or night. If you are on halloween day have a nice halloween :)

Answer 1

Hi DenizBulut2,

No worries, I am glad I was able to help. Should you need further assistance please do not hesitate to reach out to us on the usual channel.

Best regards and Have a good Halloween.

Van

Answer 2

Hello Van Dennis!

Thanks for the help. I tried buying on my Android Phone 2 times. And both accepted the same payment option. It's not available on my country, so I can not buy on website. I also tried to buy on another computer, but it didn't work, sadly.

I **** also trying to contact with them with their phone number. But I can not reach them. 

Thanks for the help!

Have a good Halloween.

Answer 3

Hi, I am Van. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.

Is this issue happen just recently and it was working before? Have you tried buying the premium from Roblox official website? Or tried using other devices like android phone, iphone, iPad, or tablet and do the purchase from one of these devices?

Please let me know how it goes?

Best regards,

Van