Ubisoft Plus payment issue

Question

Yesterday my Ubisoft Plus automatic payment couldn't be deducted, so I tried to pay manually. However, after logging in and making the payment, the money was deducted from my account, but Ubisoft Plus wasn't activated. I also can't find Armored Core V in my account; I've looked everywhere but can't find it. It won't install on my Xbox, and I can prove it with the receipt and purchase history. Can you help me?

Answer 1

Hi Çağlar Genç,

If your Ubisoft Plus payment was deducted but the subscription wasn’t activated, you need to contact Ubisoft Support directly.

• Go to https://www.ubisoft.com/help and select “Payments & Subscriptions.”
• Provide your receipt and purchase history as proof; this will help speed up the process.
• For the missing game (Armored Core V), please make sure the purchase was linked to the correct Microsoft/Xbox account.

Community forums cannot activate subscriptions or fix account issues directly. Ubisoft’s official support team will be able to resolve this for you.

(Note: I am a Turkish volunteer helping here. If there are any translation mistakes in my English, please keep that in mind.)