ServiceDesk Plus Cloud (Önizleme)

ManageEngine ServiceDesk Plus Cloud, tümleşik varlık ve proje yönetimi özelliklerine sahip ITIL uyumlu kapsamlı bir yardım masasıdır.

Bu bağlayıcı aşağıdaki ürün ve bölgelerde kullanılabilir:

Hizmet	Class	Bölgeler
Copilot Studio	Premium	Aşağıdakiler dışında tüm Power Automate bölgeleri :      - ABD Kamu (GCC)      - US Government (GCC High)      - 21Vianet tarafından işletilen Çin Bulutu      - ABD Savunma Bakanlığı (DoD)
Logic Apps	Standart	Aşağıdakiler dışında tüm Logic Apps bölgeleri :      - Azure Kamu bölgeleri      - Azure Çin bölgeleri      - ABD Savunma Bakanlığı (DoD)
Power Apps	Premium	Aşağıdakiler dışında tüm Power Apps bölgeleri :      - ABD Kamu (GCC)      - US Government (GCC High)      - 21Vianet tarafından işletilen Çin Bulutu      - ABD Savunma Bakanlığı (DoD)
Power Automate	Premium	Aşağıdakiler dışında tüm Power Automate bölgeleri :      - ABD Kamu (GCC)      - US Government (GCC High)      - 21Vianet tarafından işletilen Çin Bulutu      - ABD Savunma Bakanlığı (DoD)

İletişim
İsim	ServiceDesk Plus Bulut Desteği
URL	https://www.manageengine.com/products/service-desk/support.html
E-posta	sdp-ondemand-support@manageengine.com

Bağlayıcı Meta Verileri
Publisher	ManageEngine (Zoho Corporation'ın bir bölümü)
Web sitesi	https://www.manageengine.com/products/service-desk/cloud/
Gizlilik ilkesi	https://www.manageengine.com/privacy.html
Kategoriler	Işbirliği; Verimli -lik

Bağlantı oluşturma

Bağlayıcı aşağıdaki kimlik doğrulama türlerini destekler:

Varsayılan	Bağlantı oluşturmak için parametreler.	Tüm bölgeler	Paylaşılamaz

Temerrüt

Geçerli: Tüm bölgeler

Bağlantı oluşturmak için parametreler.

Bu, paylaşılabilir bir bağlantı değildir. Power app başka bir kullanıcıyla paylaşılıyorsa, başka bir kullanıcıdan açıkça yeni bağlantı oluşturması istenir.

İsim	Türü	Description	Gerekli
Bölgeyi seçin.	String	Etki alanını seçin.	Doğru

Azaltma Sınırları

Name	Çağrılar	Yenileme Dönemi
Bağlantı başına API çağrıları	100	60 saniye

Eylemler

Değişiklik Oluştur	SDP Cloud'da yeni değişiklik oluşturma
Değişikliği Güncelleştir	Mevcut bir değişikliği güncelleştirme
güncelleştirme isteği	Mevcut isteği güncelleştirme
İstek Oluştur	SDP Cloud'da yeni istek oluşturma

Değişiklik Oluştur

İşlem Kimliği:

CreateChange

SDP Cloud'da yeni değişiklik oluşturma

Parametreler

Name	Anahtar	Gerekli	Tür	Description
Hizmet Masası Örneği	serviceDeskInstance	True	string	API çağrısının yerleştirilmesi gereken ServiceDesk Plus Bulut örneğini seçin
Başlık	title	True	string	Değişiklik başlığını belirtme
Durum Açıklaması	comment		string	Değişiklik durumu açıklamasını belirtme
Şablonu Değiştir	name		string	Şablon adını değiştir'i belirtin
İstekte Bulunanı Değiştir	name		string	Değişiklik isteğinde bulunanın adını belirtin
Site	name		string	Değişiklik için site belirtin
Grup	name		string	Değişiklik için grup belirtin
Description	description		string	Tür değişikliği açıklaması
Sahip E-posta Adresini Değiştir	email_id		string	Değişiklik sahibinin e-posta adresini yazın
Türü Değiştir	name		string	Değişiklik türünü belirtin
Priority	name		string	Değişiklik önceliğini belirtin
Aciliyet	name		string	Değişiklik aciliyetini belirtme
Etki	name		string	Değişiklik etkisini belirtin
Riski Değiştir	name		string	Değişiklik riskini belirtin
Değişiklik Nedeni	name		string	Değişiklik başlatma nedenini belirtin
Kategori	name		string	Değişiklik için değişiklik kategorisini belirtin
Alt Kategori	name		string	Değişiklik için değişiklik alt kategorisini belirtme
Ürün	name		string	Değişiklik öğesini belirtme
name	name		string	Değişiklikle ilişkilendirilecek varlıkları sağlayın
Ek Alanlar	udf_fields		string	Ek alanlar belirtin (örn. {"udf_char1":"value","udf_char2":"value",..})

Döndürülenler

Name	Yol	Tür	Description
status_code	response_status.status_code	integer	status_code
statü	response_status.status	string	statü
roll_out_plan.roll_out_plan_updated_on.display_value	change.roll_out_plan.roll_out_plan_updated_on.display_value	string	roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value	change.roll_out_plan.roll_out_plan_updated_on.value	string	roll_out_plan -> roll_out_plan_updated_on -> değer
roll_out_plan.roll_out_plan_updated_by.email_id	change.roll_out_plan.roll_out_plan_updated_by.email_id	string	roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician	change.roll_out_plan.roll_out_plan_updated_by.is_technician	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail	change.roll_out_plan.roll_out_plan_updated_by.sms_mail	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile	change.roll_out_plan.roll_out_plan_updated_by.mobile	string	roll_out_plan -> roll_out_plan_updated_by -> mobil
roll_out_plan.roll_out_plan_updated_by.last_name	change.roll_out_plan.roll_out_plan_updated_by.last_name	string	roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope	change.roll_out_plan.roll_out_plan_updated_by.user_scope	string	roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id	change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone	change.roll_out_plan.roll_out_plan_updated_by.phone	string	roll_out_plan -> roll_out_plan_updated_by -> telefon
roll_out_plan.roll_out_plan_updated_by.name	change.roll_out_plan.roll_out_plan_updated_by.name	string	roll_out_plan -> roll_out_plan_updated_by -> ad
roll_out_plan.roll_out_plan_updated_by.id	change.roll_out_plan.roll_out_plan_updated_by.id	string	roll_out_plan -> roll_out_plan_updated_by -> kimlik
roll_out_plan.roll_out_plan_updated_by.photo_url	change.roll_out_plan.roll_out_plan_updated_by.photo_url	string	roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user	change.roll_out_plan.roll_out_plan_updated_by.is_vip_user	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department	change.roll_out_plan.roll_out_plan_updated_by.department	string	roll_out_plan -> roll_out_plan_updated_by -> departman
roll_out_plan.roll_out_plan_updated_by.first_name	change.roll_out_plan.roll_out_plan_updated_by.first_name	string	roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title	change.roll_out_plan.roll_out_plan_updated_by.job_title	string	roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description	change.roll_out_plan.roll_out_plan_description	string	roll_out_plan -> roll_out_plan_description
Acil	change.emergency	boolean	Acil
change_type.color	change.change_type.color	string	change_type -> renk
change_type.pre_approved	change.change_type.pre_approved	boolean	change_type -> pre_approved
change_type.name	change.change_type.name	string	change_type -> ad
change_type.id	change.change_type.id	string	change_type -> kimlik
review_details.next_review_on	change.review_details.next_review_on	object	review_details -> next_review_on
review_details.review_details_updated_by	change.review_details.review_details_updated_by	object	review_details -> review_details_updated_by
review_details.review_details_updated_on	change.review_details.review_details_updated_on	object	review_details -> review_details_updated_on
review_details.review_details_description	change.review_details.review_details_description	object	review_details -> review_details_description
assets	change.assets	array of object	assets
assets.site	change.assets.site	object	assets -> site
assets.name	change.assets.name	string	assets -> name
assets.id	change.assets.id	string	assets -> id
configuration_items	change.configuration_items	array of	configuration_items
workflow_instance_details.id	change.workflow_instance_details.id	string	workflow_instance_details -> kimlik
workflow_instance_details.status.name	change.workflow_instance_details.status.name	string	workflow_instance_details -> durum -> ad
workflow_instance_details.status.id	change.workflow_instance_details.status.id	string	workflow_instance_details -> durum -> kimlik
rel.releases	change.rel.releases	object	rel -> yayınlar
kimlik	change.id	string	change -> id
change_requester.email_id	change.change_requester.email_id	string	change_requester -> email_id
change_requester.is_technician	change.change_requester.is_technician	boolean	change_requester -> is_technician
change_requester.sms_mail	change.change_requester.sms_mail	string	change_requester -> sms_mail
change_requester.mobile	change.change_requester.mobile	string	change_requester -> mobil
change_requester.soyadı	change.change_requester.last_name	string	change_requester -> last_name
change_requester.user_scope	change.change_requester.user_scope	string	change_requester -> user_scope
change_requester.sms_mail_id	change.change_requester.sms_mail_id	string	change_requester -> sms_mail_id
change_requester.phone	change.change_requester.phone	string	change_requester -> telefon
change_requester.name	change.change_requester.name	string	change_requester -> ad
change_requester.id	change.change_requester.id	string	change_requester -> kimlik
change_requester.photo_url	change.change_requester.photo_url	string	change_requester -> photo_url
change_requester.is_vip_user	change.change_requester.is_vip_user	boolean	change_requester -> is_vip_user
change_requester.department	change.change_requester.department	string	change_requester -> departman
change_requester.first_name	change.change_requester.first_name	string	change_requester -> first_name
change_requester.job_title	change.change_requester.job_title	string	change_requester -> job_title
group.site	change.group.site	object	group -> site
group.deleted	change.group.deleted	boolean	group -> silindi
group.name	change.group.name	string	group -> name
group.id	change.group.id	string	group -> id
created_time.display_value	change.created_time.display_value	string	created_time -> display_value
created_time.value	change.created_time.value	string	created_time -> değer
item.name	change.item.name	string	öğe -> ad
item.id	change.item.id	string	öğe -> kimlik
workflow.validated	change.workflow.validated	boolean	iş akışı -> doğrulandı
workflow.name	change.workflow.name	string	iş akışı -> ad
workflow.id	change.workflow.id	string	iş akışı -> kimlik
approval_status	change.approval_status	string	approval_status
impact.name	change.impact.name	string	impact -> name
impact.id	change.impact.id	string	impact -> id
release_details.release_actual_start	change.release_details.release_actual_start	object	release_details -> release_actual_start
release_details.release_actual_end	change.release_details.release_actual_end	object	release_details -> release_actual_end
release_details.release_details_description	change.release_details.release_details_description	string	release_details -> release_details_description
release_details.release_scheduled_end.display_value	change.release_details.release_scheduled_end.display_value	string	release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value	change.release_details.release_scheduled_end.value	string	release_details -> release_scheduled_end -> değer
release_details.release_details_updated_on.display_value	change.release_details.release_details_updated_on.display_value	string	release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value	change.release_details.release_details_updated_on.value	string	release_details -> release_details_updated_on -> değer
release_details.release_scheduled_start.display_value	change.release_details.release_scheduled_start.display_value	string	release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value	change.release_details.release_scheduled_start.value	string	release_details -> release_scheduled_start -> değer
release_details.release_details_updated_by.email_id	change.release_details.release_details_updated_by.email_id	string	release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technician	change.release_details.release_details_updated_by.is_technician	boolean	release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail	change.release_details.release_details_updated_by.sms_mail	string	release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile	change.release_details.release_details_updated_by.mobile	string	release_details -> release_details_updated_by -> mobil
release_details.release_details_updated_by.last_name	change.release_details.release_details_updated_by.last_name	string	release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope	change.release_details.release_details_updated_by.user_scope	string	release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id	change.release_details.release_details_updated_by.sms_mail_id	string	release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone	change.release_details.release_details_updated_by.phone	string	release_details -> release_details_updated_by -> telefon
release_details.release_details_updated_by.name	change.release_details.release_details_updated_by.name	string	release_details -> release_details_updated_by -> ad
release_details.release_details_updated_by.id	change.release_details.release_details_updated_by.id	string	release_details -> release_details_updated_by -> kimlik
release_details.release_details_updated_by.photo_url	change.release_details.release_details_updated_by.photo_url	string	release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user	change.release_details.release_details_updated_by.is_vip_user	boolean	release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department	change.release_details.release_details_updated_by.department	string	release_details -> release_details_updated_by -> departman
release_details.release_details_updated_by.first_name	change.release_details.release_details_updated_by.first_name	string	release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title	change.release_details.release_details_updated_by.job_title	string	release_details -> release_details_updated_by -> job_title
priority.color	change.priority.color	string	öncelik -> renk
priority.name	change.priority.name	string	priority -> name
priority.id	change.priority.id	string	priority -> id
scheduled_end_time.display_value	change.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.value	change.scheduled_end_time.value	string	scheduled_end_time -> değer
uat_details.uat_scheduled_start	change.uat_details.uat_scheduled_start	object	uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end	change.uat_details.uat_actual_end	object	uat_details -> uat_actual_end
uat_details.uat_details_updated_by.email_id	change.uat_details.uat_details_updated_by.email_id	string	uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technician	change.uat_details.uat_details_updated_by.is_technician	boolean	uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail	change.uat_details.uat_details_updated_by.sms_mail	string	uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile	change.uat_details.uat_details_updated_by.mobile	string	uat_details -> uat_details_updated_by -> mobil
uat_details.uat_details_updated_by.last_name	change.uat_details.uat_details_updated_by.last_name	string	uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope	change.uat_details.uat_details_updated_by.user_scope	string	uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id	change.uat_details.uat_details_updated_by.sms_mail_id	string	uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone	change.uat_details.uat_details_updated_by.phone	string	uat_details -> uat_details_updated_by -> telefon
uat_details.uat_details_updated_by.name	change.uat_details.uat_details_updated_by.name	string	uat_details -> uat_details_updated_by -> ad
uat_details.uat_details_updated_by.id	change.uat_details.uat_details_updated_by.id	string	uat_details -> uat_details_updated_by -> kimlik
uat_details.uat_details_updated_by.photo_url	change.uat_details.uat_details_updated_by.photo_url	string	uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user	change.uat_details.uat_details_updated_by.is_vip_user	boolean	uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department	change.uat_details.uat_details_updated_by.department	string	uat_details -> uat_details_updated_by -> departman
uat_details.uat_details_updated_by.first_name	change.uat_details.uat_details_updated_by.first_name	string	uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title	change.uat_details.uat_details_updated_by.job_title	string	uat_details -> uat_details_updated_by -> job_title
uat_details.uat_details_description	change.uat_details.uat_details_description	string	uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value	change.uat_details.uat_details_updated_on.display_value	string	uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value	change.uat_details.uat_details_updated_on.value	string	uat_details -> uat_details_updated_on -> değer
uat_details.uat_scheduled_end	change.uat_details.uat_scheduled_end	object	uat_details -> uat_scheduled_end
uat_details.uat_actual_start	change.uat_details.uat_actual_start	object	uat_details -> uat_actual_start
reason_for_change.name	change.reason_for_change.name	string	reason_for_change -> ad
reason_for_change.id	change.reason_for_change.id	string	reason_for_change -> kimlik
impact_details.impact_details_updated_on.display_value	change.impact_details.impact_details_updated_on.display_value	string	impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value	change.impact_details.impact_details_updated_on.value	string	impact_details -> impact_details_updated_on -> değer
impact_details.impact_details_updated_by.email_id	change.impact_details.impact_details_updated_by.email_id	string	impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technician	change.impact_details.impact_details_updated_by.is_technician	boolean	impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail	change.impact_details.impact_details_updated_by.sms_mail	string	impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile	change.impact_details.impact_details_updated_by.mobile	string	impact_details -> impact_details_updated_by -> mobil
impact_details.impact_details_updated_by.last_name	change.impact_details.impact_details_updated_by.last_name	string	impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope	change.impact_details.impact_details_updated_by.user_scope	string	impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id	change.impact_details.impact_details_updated_by.sms_mail_id	string	impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone	change.impact_details.impact_details_updated_by.phone	string	impact_details -> impact_details_updated_by -> telefon
impact_details.impact_details_updated_by.name	change.impact_details.impact_details_updated_by.name	string	impact_details -> impact_details_updated_by -> name
impact_details.impact_details_updated_by.id	change.impact_details.impact_details_updated_by.id	string	impact_details -> impact_details_updated_by -> kimlik
impact_details.impact_details_updated_by.photo_url	change.impact_details.impact_details_updated_by.photo_url	string	impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user	change.impact_details.impact_details_updated_by.is_vip_user	boolean	impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department	change.impact_details.impact_details_updated_by.department	string	impact_details -> impact_details_updated_by -> departman
impact_details.impact_details_updated_by.first_name	change.impact_details.impact_details_updated_by.first_name	string	impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title	change.impact_details.impact_details_updated_by.job_title	string	impact_details -> impact_details_updated_by -> job_title
impact_details.impact_details_description	change.impact_details.impact_details_description	string	impact_details -> impact_details_description
subcategory.name	change.subcategory.name	string	alt kategori -> ad
subcategory.id	change.subcategory.id	string	alt kategori -> kimlik
deleted_time	change.deleted_time	object	deleted_time
is_freeze_conflicted	change.is_freeze_conflicted	boolean	is_freeze_conflicted
status.internal_name	change.status.internal_name	string	status -> internal_name
status.stage.id	change.status.stage.id	string	status -> stage -> id
status.name	change.status.name	string	status -> name
status.id	change.status.id	string	status -> id
scheduled_start_time.display_value	change.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.value	change.scheduled_start_time.value	string	scheduled_start_time -> değer
template.inactive	change.template.inactive	boolean	şablon -> etkin değil
template.name	change.template.name	string	şablon -> ad
template.id	change.template.id	string	şablon -> kimlik
has_release_association	change.has_release_association	boolean	has_release_association
attachments	change.attachments	array of	attachments
display_id.display_value	change.display_id.display_value	string	display_id -> display_value
display_id.value	change.display_id.value	string	display_id -> değer
roles	change.roles	array of object	roles
roles.role.internal_name	change.roles.role.internal_name	string	roller -> rol -> internal_name
roles.role.user_type	change.roles.role.user_type	string	roller -> rol -> user_type
roles.role.name	change.roles.role.name	string	roles -> role -> name
roles.role.id	change.roles.role.id	string	roles -> role -> id
roles.id	change.roles.id	string	roles -> id
roles.user.email_id	change.roles.user.email_id	string	roller -> kullanıcı -> email_id
roles.user.is_technician	change.roles.user.is_technician	boolean	roller -> kullanıcı -> is_technician
roles.user.sms_mail	change.roles.user.sms_mail	string	roller -> kullanıcı -> sms_mail
roles.user.mobile	change.roles.user.mobile	string	roller -> kullanıcı -> mobil
roles.user.last_name	change.roles.user.last_name	string	roller -> kullanıcı -> last_name
roles.user.user_scope	change.roles.user.user_scope	string	roller -> kullanıcı -> user_scope
roles.user.sms_mail_id	change.roles.user.sms_mail_id	string	roller -> kullanıcı -> sms_mail_id
roles.user.phone	change.roles.user.phone	string	roller -> kullanıcı -> telefon
roles.user.name	change.roles.user.name	string	roller -> kullanıcı -> ad
roles.user.id	change.roles.user.id	string	roller -> kullanıcı -> kimlik
roles.user.photo_url	change.roles.user.photo_url	string	roller -> kullanıcı -> photo_url
roles.user.is_vip_user	change.roles.user.is_vip_user	boolean	roller -> kullanıcı -> is_vip_user
roles.user.department.site.deleted	change.roles.user.department.site.deleted	boolean	roller -> kullanıcı -> departman -> site -> silindi
roles.user.department.site.name	change.roles.user.department.site.name	string	roller -> kullanıcı -> departman -> site -> ad
roles.user.department.site.id	change.roles.user.department.site.id	string	roller -> kullanıcı -> departman -> site -> kimlik
roles.user.department.name	change.roles.user.department.name	string	roller -> kullanıcı -> departman -> ad
roles.user.department.id	change.roles.user.department.id	string	roller -> kullanıcı -> departman -> kimlik
roles.user.first_name	change.roles.user.first_name	string	roller -> kullanıcı -> first_name
roles.user.job_title	change.roles.user.job_title	string	roles -> user ->job_title
açıklama	change.description	string	açıklama
title	change.title	string	title
change_owner.email_id	change.change_owner.email_id	string	change_owner -> email_id
change_owner.is_technician	change.change_owner.is_technician	boolean	change_owner -> is_technician
change_owner.sms_mail	change.change_owner.sms_mail	string	change_owner -> sms_mail
change_owner.mobile	change.change_owner.mobile	string	change_owner -> mobil
change_owner.soyadı	change.change_owner.last_name	string	change_owner -> last_name
change_owner.user_scope	change.change_owner.user_scope	string	change_owner -> user_scope
change_owner.sms_mail_id	change.change_owner.sms_mail_id	string	change_owner -> sms_mail_id
change_owner.cost_per_hour	change.change_owner.cost_per_hour	string	change_owner -> cost_per_hour
change_owner.phone	change.change_owner.phone	string	change_owner -> telefon
change_owner.name	change.change_owner.name	string	change_owner -> ad
change_owner.id	change.change_owner.id	string	change_owner -> kimlik
change_owner.photo_url	change.change_owner.photo_url	string	change_owner -> photo_url
change_owner.is_vip_user	change.change_owner.is_vip_user	boolean	change_owner -> is_vip_user
change_owner.department	change.change_owner.department	string	change_owner -> departman
change_owner.first_name	change.change_owner.first_name	string	change_owner -> first_name
change_owner.job_title	change.change_owner.job_title	string	change_owner -> job_title
urgency.name	change.urgency.name	string	aciliyet -> ad
urgency.id	change.urgency.id	string	aciliyet -> kimlik
close_details.close_details_updated_on.display_value	change.close_details.close_details_updated_on.display_value	string	close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value	change.close_details.close_details_updated_on.value	string	close_details -> close_details_updated_on -> değer
close_details.close_details_description	change.close_details.close_details_description	string	close_details -> close_details_description
close_details.closure_code.name	change.close_details.closure_code.name	string	close_details -> closure_code -> ad
close_details.closure_code.id	change.close_details.closure_code.id	string	close_details -> closure_code -> kimlik
close_details.close_details_updated_by.email_id	change.close_details.close_details_updated_by.email_id	string	close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technician	change.close_details.close_details_updated_by.is_technician	boolean	close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail	change.close_details.close_details_updated_by.sms_mail	string	close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile	change.close_details.close_details_updated_by.mobile	string	close_details -> close_details_updated_by -> mobil
close_details.close_details_updated_by.last_name	change.close_details.close_details_updated_by.last_name	string	close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope	change.close_details.close_details_updated_by.user_scope	string	close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id	change.close_details.close_details_updated_by.sms_mail_id	string	close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone	change.close_details.close_details_updated_by.phone	string	close_details -> close_details_updated_by -> telefon
close_details.close_details_updated_by.name	change.close_details.close_details_updated_by.name	string	close_details -> close_details_updated_by -> ad
close_details.close_details_updated_by.id	change.close_details.close_details_updated_by.id	string	close_details -> close_details_updated_by -> kimlik
close_details.close_details_updated_by.photo_url	change.close_details.close_details_updated_by.photo_url	string	close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user	change.close_details.close_details_updated_by.is_vip_user	boolean	close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department	change.close_details.close_details_updated_by.department	string	close_details -> close_details_updated_by -> departman
close_details.close_details_updated_by.first_name	change.close_details.close_details_updated_by.first_name	string	close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title	change.close_details.close_details_updated_by.job_title	string	close_details -> close_details_updated_by -> job_title
change_manager	change.change_manager	string	change_manager
is_freezed	change.is_freezed	boolean	is_freezed
Retrospektif	change.retrospective	boolean	Retrospektif
checklist.checklist_description	change.checklist.checklist_description	string	denetim listesi -> checklist_description
checklist.checklist_updated_on.display_value	change.checklist.checklist_updated_on.display_value	string	denetim listesi -> checklist_updated_on -> display_value
checklist.checklist_updated_on.value	change.checklist.checklist_updated_on.value	string	denetim listesi -> checklist_updated_on -> değer
checklist.checklist_updated_by.email_id	change.checklist.checklist_updated_by.email_id	string	denetim listesi -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician	change.checklist.checklist_updated_by.is_technician	boolean	denetim listesi -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail	change.checklist.checklist_updated_by.sms_mail	string	denetim listesi -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile	change.checklist.checklist_updated_by.mobile	string	denetim listesi -> checklist_updated_by -> mobil
checklist.checklist_updated_by.soyadı	change.checklist.checklist_updated_by.last_name	string	denetim listesi -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope	change.checklist.checklist_updated_by.user_scope	string	denetim listesi -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id	change.checklist.checklist_updated_by.sms_mail_id	string	denetim listesi -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone	change.checklist.checklist_updated_by.phone	string	denetim listesi -> checklist_updated_by -> telefon
checklist.checklist_updated_by.name	change.checklist.checklist_updated_by.name	string	denetim listesi -> checklist_updated_by -> ad
checklist.checklist_updated_by.id	change.checklist.checklist_updated_by.id	string	denetim listesi -> checklist_updated_by -> kimlik
checklist.checklist_updated_by.photo_url	change.checklist.checklist_updated_by.photo_url	string	denetim listesi -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_user	change.checklist.checklist_updated_by.is_vip_user	boolean	denetim listesi -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department	change.checklist.checklist_updated_by.department	string	denetim listesi -> checklist_updated_by -> departman
checklist.checklist_updated_by.first_name	change.checklist.checklist_updated_by.first_name	string	denetim listesi -> checklist_updated_by -> first_name
checklist.checklist_updated_by.job_title	change.checklist.checklist_updated_by.job_title	string	denetim listesi -> checklist_updated_by -> job_title
services	change.services	array of object	services
services.inactive	change.services.inactive	boolean	hizmetler -> etkin değil
services.name	change.services.name	string	services -> name
services.id	change.services.id	string	services -> id
services.sort_index	change.services.sort_index	integer	hizmetler -> sort_index
back_out_plan.back_out_plan_updated_by.email_id	change.back_out_plan.back_out_plan_updated_by.email_id	string	back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technician	change.back_out_plan.back_out_plan_updated_by.is_technician	boolean	back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail	change.back_out_plan.back_out_plan_updated_by.sms_mail	string	back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile	change.back_out_plan.back_out_plan_updated_by.mobile	string	back_out_plan -> back_out_plan_updated_by -> mobil
back_out_plan.back_out_plan_updated_by.last_name	change.back_out_plan.back_out_plan_updated_by.last_name	string	back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope	change.back_out_plan.back_out_plan_updated_by.user_scope	string	back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id	change.back_out_plan.back_out_plan_updated_by.sms_mail_id	string	back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone	change.back_out_plan.back_out_plan_updated_by.phone	string	back_out_plan -> back_out_plan_updated_by -> telefon
back_out_plan.back_out_plan_updated_by.name	change.back_out_plan.back_out_plan_updated_by.name	string	back_out_plan -> back_out_plan_updated_by -> ad
back_out_plan.back_out_plan_updated_by.id	change.back_out_plan.back_out_plan_updated_by.id	string	back_out_plan -> back_out_plan_updated_by -> kimlik
back_out_plan.back_out_plan_updated_by.photo_url	change.back_out_plan.back_out_plan_updated_by.photo_url	string	back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user	change.back_out_plan.back_out_plan_updated_by.is_vip_user	boolean	back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department	change.back_out_plan.back_out_plan_updated_by.department	string	back_out_plan -> back_out_plan_updated_by -> departman
back_out_plan.back_out_plan_updated_by.first_name	change.back_out_plan.back_out_plan_updated_by.first_name	string	back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title	change.back_out_plan.back_out_plan_updated_by.job_title	string	back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value	change.back_out_plan.back_out_plan_updated_on.display_value	string	back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value	change.back_out_plan.back_out_plan_updated_on.value	string	back_out_plan -> back_out_plan_updated_on -> değer
back_out_plan.back_out_plan_description	change.back_out_plan.back_out_plan_description	string	back_out_plan -> back_out_plan_description
site.site	change.site.deleted	boolean	site -> silindi
site.name	change.site.name	string	site -> ad
site.id	change.site.id	string	site -> kimlik
stage.internal_name	change.stage.internal_name	string	stage -> internal_name
stage.stage_index	change.stage.stage_index	integer	stage -> stage_index
stage.name	change.stage.name	string	stage -> name
stage.id	change.stage.id	string	stage -> id
completed_time.display_value	change.completed_time.display_value	string	completed_time -> display_value
completed_time.value	change.completed_time.value	string	completed_time -> değer
risk.name	change.risk.name	string	risk -> ad
risk.id	change.risk.id	string	risk -> kimlik
category.deleted	change.category.deleted	boolean	category -> silindi
category.name	change.category.name	string	category -> name
category.id	change.category.id	string	category -> id
notes_present	change.notes_present	boolean	notes_present

Değişikliği Güncelleştir

İşlem Kimliği:

UpdateChange

Mevcut bir değişikliği güncelleştirme

Parametreler

Name	Anahtar	Gerekli	Tür	Description
Hizmet Masası Örneği	serviceDeskInstance	True	string	API çağrısının yerleştirilmesi gereken ServiceDesk Plus Bulut örneğini seçin
Değişiklik Kimliği	id	True	string	Değişiklik kimliğini belirtin
Başlık	title		string	Değişiklik başlığını belirtme
Durum Açıklaması	comment		string	Değişiklik durumu açıklamasını belirtme
Şablonu Değiştir	name		string	Şablon adını değiştir'i belirtin
İstekte Bulunanı Değiştir	name		string	Değişiklik isteğinde bulunanın adını belirtin
Site	name		string	Değişiklik için site belirtin
Grup	name		string	Değişiklik için grup belirtin
Description	description		string	Tür değişikliği açıklaması
Sahip E-posta Adresini Değiştir	email_id		string	Değişiklik sahibinin e-posta adresini yazın
Türü Değiştir	name		string	Değişiklik türünü belirtin
Priority	name		string	Değişiklik önceliğini belirtin
Aciliyet	name		string	Değişiklik aciliyetini belirtme
Etki	name		string	Değişiklik etkisini belirtin
Riski Değiştir	name		string	Değişiklik riskini belirtin
Değişiklik Nedeni	name		string	Değişiklik başlatma nedenini belirtin
Kategori	name		string	Değişiklik için değişiklik kategorisini belirtin
Alt Kategori	name		string	Değişiklik için değişiklik alt kategorisini belirtme
Ürün	name		string	Değişiklik öğesini belirtme
name	name		string	Değişiklikle ilişkilendirilecek varlıkları sağlayın
Ek Alanlar	udf_fields		string	Ek alanlar belirtin (örn. {"udf_char1":"value","udf_char2":"value",..})

Döndürülenler

Name	Yol	Tür	Description
status_code	response_status.status_code	integer	status_code
statü	response_status.status	string	statü
roll_out_plan.roll_out_plan_updated_on.display_value	change.roll_out_plan.roll_out_plan_updated_on.display_value	string	roll_out_plan -> roll_out_plan_updated_on -> display_value
roll_out_plan.roll_out_plan_updated_on.value	change.roll_out_plan.roll_out_plan_updated_on.value	string	roll_out_plan -> roll_out_plan_updated_on -> değer
roll_out_plan.roll_out_plan_updated_by.email_id	change.roll_out_plan.roll_out_plan_updated_by.email_id	string	roll_out_plan -> roll_out_plan_updated_by -> email_id
roll_out_plan.roll_out_plan_updated_by.is_technician	change.roll_out_plan.roll_out_plan_updated_by.is_technician	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_technician
roll_out_plan.roll_out_plan_updated_by.sms_mail	change.roll_out_plan.roll_out_plan_updated_by.sms_mail	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail
roll_out_plan.roll_out_plan_updated_by.mobile	change.roll_out_plan.roll_out_plan_updated_by.mobile	string	roll_out_plan -> roll_out_plan_updated_by -> mobil
roll_out_plan.roll_out_plan_updated_by.last_name	change.roll_out_plan.roll_out_plan_updated_by.last_name	string	roll_out_plan -> roll_out_plan_updated_by -> last_name
roll_out_plan.roll_out_plan_updated_by.user_scope	change.roll_out_plan.roll_out_plan_updated_by.user_scope	string	roll_out_plan -> roll_out_plan_updated_by -> user_scope
roll_out_plan.roll_out_plan_updated_by.sms_mail_id	change.roll_out_plan.roll_out_plan_updated_by.sms_mail_id	string	roll_out_plan -> roll_out_plan_updated_by -> sms_mail_id
roll_out_plan.roll_out_plan_updated_by.phone	change.roll_out_plan.roll_out_plan_updated_by.phone	string	roll_out_plan -> roll_out_plan_updated_by -> telefon
roll_out_plan.roll_out_plan_updated_by.name	change.roll_out_plan.roll_out_plan_updated_by.name	string	roll_out_plan -> roll_out_plan_updated_by -> ad
roll_out_plan.roll_out_plan_updated_by.id	change.roll_out_plan.roll_out_plan_updated_by.id	string	roll_out_plan -> roll_out_plan_updated_by -> kimlik
roll_out_plan.roll_out_plan_updated_by.photo_url	change.roll_out_plan.roll_out_plan_updated_by.photo_url	string	roll_out_plan -> roll_out_plan_updated_by -> photo_url
roll_out_plan.roll_out_plan_updated_by.is_vip_user	change.roll_out_plan.roll_out_plan_updated_by.is_vip_user	boolean	roll_out_plan -> roll_out_plan_updated_by -> is_vip_user
roll_out_plan.roll_out_plan_updated_by.department	change.roll_out_plan.roll_out_plan_updated_by.department	string	roll_out_plan -> roll_out_plan_updated_by -> departman
roll_out_plan.roll_out_plan_updated_by.first_name	change.roll_out_plan.roll_out_plan_updated_by.first_name	string	roll_out_plan -> roll_out_plan_updated_by -> first_name
roll_out_plan.roll_out_plan_updated_by.job_title	change.roll_out_plan.roll_out_plan_updated_by.job_title	string	roll_out_plan -> roll_out_plan_updated_by -> job_title
roll_out_plan.roll_out_plan_description	change.roll_out_plan.roll_out_plan_description	string	roll_out_plan -> roll_out_plan_description
Acil	change.emergency	boolean	Acil
change_type.color	change.change_type.color	string	change_type -> renk
change_type.pre_approved	change.change_type.pre_approved	boolean	change_type -> pre_approved
change_type.name	change.change_type.name	string	change_type -> ad
change_type.id	change.change_type.id	string	change_type -> kimlik
review_details.next_review_on	change.review_details.next_review_on	object	review_details -> next_review_on
review_details.review_details_updated_by	change.review_details.review_details_updated_by	object	review_details -> review_details_updated_by
review_details.review_details_updated_on	change.review_details.review_details_updated_on	object	review_details -> review_details_updated_on
review_details.review_details_description	change.review_details.review_details_description	object	review_details -> review_details_description
assets	change.assets	array of object	assets
assets.site	change.assets.site	object	assets -> site
assets.name	change.assets.name	string	assets -> name
assets.id	change.assets.id	string	assets -> id
configuration_items	change.configuration_items	array of	configuration_items
workflow_instance_details.id	change.workflow_instance_details.id	string	workflow_instance_details -> kimlik
workflow_instance_details.status.name	change.workflow_instance_details.status.name	string	workflow_instance_details -> durum -> ad
workflow_instance_details.status.id	change.workflow_instance_details.status.id	string	workflow_instance_details -> durum -> kimlik
rel.releases	change.rel.releases	object	rel -> yayınlar
kimlik	change.id	string	change -> id
change_requester.email_id	change.change_requester.email_id	string	change_requester -> email_id
change_requester.is_technician	change.change_requester.is_technician	boolean	change_requester -> is_technician
change_requester.sms_mail	change.change_requester.sms_mail	string	change_requester -> sms_mail
change_requester.mobile	change.change_requester.mobile	string	change_requester -> mobil
change_requester.soyadı	change.change_requester.last_name	string	change_requester -> last_name
change_requester.user_scope	change.change_requester.user_scope	string	change_requester -> user_scope
change_requester.sms_mail_id	change.change_requester.sms_mail_id	string	change_requester -> sms_mail_id
change_requester.phone	change.change_requester.phone	string	change_requester -> telefon
change_requester.name	change.change_requester.name	string	change_requester -> ad
change_requester.id	change.change_requester.id	string	change_requester -> kimlik
change_requester.photo_url	change.change_requester.photo_url	string	change_requester -> photo_url
change_requester.is_vip_user	change.change_requester.is_vip_user	boolean	change_requester -> is_vip_user
change_requester.department	change.change_requester.department	string	change_requester -> departman
change_requester.first_name	change.change_requester.first_name	string	change_requester -> first_name
change_requester.job_title	change.change_requester.job_title	string	change_requester -> job_title
group.site	change.group.site	object	group -> site
group.deleted	change.group.deleted	boolean	group -> silindi
group.name	change.group.name	string	group -> name
group.id	change.group.id	string	group -> id
created_time.display_value	change.created_time.display_value	string	created_time -> display_value
created_time.value	change.created_time.value	string	created_time -> değer
item.name	change.item.name	string	öğe -> ad
item.id	change.item.id	string	öğe -> kimlik
workflow.validated	change.workflow.validated	boolean	iş akışı -> doğrulandı
workflow.name	change.workflow.name	string	iş akışı -> ad
workflow.id	change.workflow.id	string	iş akışı -> kimlik
approval_status	change.approval_status	string	approval_status
impact.name	change.impact.name	string	impact -> name
impact.id	change.impact.id	string	impact -> id
release_details.release_actual_start	change.release_details.release_actual_start	object	release_details -> release_actual_start
release_details.release_actual_end	change.release_details.release_actual_end	object	release_details -> release_actual_end
release_details.release_details_description	change.release_details.release_details_description	string	release_details -> release_details_description
release_details.release_scheduled_end.display_value	change.release_details.release_scheduled_end.display_value	string	release_details -> release_scheduled_end -> display_value
release_details.release_scheduled_end.value	change.release_details.release_scheduled_end.value	string	release_details -> release_scheduled_end -> değer
release_details.release_details_updated_on.display_value	change.release_details.release_details_updated_on.display_value	string	release_details -> release_details_updated_on -> display_value
release_details.release_details_updated_on.value	change.release_details.release_details_updated_on.value	string	release_details -> release_details_updated_on -> değer
release_details.release_scheduled_start.display_value	change.release_details.release_scheduled_start.display_value	string	release_details -> release_scheduled_start -> display_value
release_details.release_scheduled_start.value	change.release_details.release_scheduled_start.value	string	release_details -> release_scheduled_start -> değer
release_details.release_details_updated_by.email_id	change.release_details.release_details_updated_by.email_id	string	release_details -> release_details_updated_by -> email_id
release_details.release_details_updated_by.is_technician	change.release_details.release_details_updated_by.is_technician	boolean	release_details -> release_details_updated_by -> is_technician
release_details.release_details_updated_by.sms_mail	change.release_details.release_details_updated_by.sms_mail	string	release_details -> release_details_updated_by -> sms_mail
release_details.release_details_updated_by.mobile	change.release_details.release_details_updated_by.mobile	string	release_details -> release_details_updated_by -> mobil
release_details.release_details_updated_by.last_name	change.release_details.release_details_updated_by.last_name	string	release_details -> release_details_updated_by -> last_name
release_details.release_details_updated_by.user_scope	change.release_details.release_details_updated_by.user_scope	string	release_details -> release_details_updated_by -> user_scope
release_details.release_details_updated_by.sms_mail_id	change.release_details.release_details_updated_by.sms_mail_id	string	release_details -> release_details_updated_by -> sms_mail_id
release_details.release_details_updated_by.phone	change.release_details.release_details_updated_by.phone	string	release_details -> release_details_updated_by -> telefon
release_details.release_details_updated_by.name	change.release_details.release_details_updated_by.name	string	release_details -> release_details_updated_by -> ad
release_details.release_details_updated_by.id	change.release_details.release_details_updated_by.id	string	release_details -> release_details_updated_by -> kimlik
release_details.release_details_updated_by.photo_url	change.release_details.release_details_updated_by.photo_url	string	release_details -> release_details_updated_by -> photo_url
release_details.release_details_updated_by.is_vip_user	change.release_details.release_details_updated_by.is_vip_user	boolean	release_details -> release_details_updated_by -> is_vip_user
release_details.release_details_updated_by.department	change.release_details.release_details_updated_by.department	string	release_details -> release_details_updated_by -> departman
release_details.release_details_updated_by.first_name	change.release_details.release_details_updated_by.first_name	string	release_details -> release_details_updated_by -> first_name
release_details.release_details_updated_by.job_title	change.release_details.release_details_updated_by.job_title	string	release_details -> release_details_updated_by -> job_title
priority.color	change.priority.color	string	öncelik -> renk
priority.name	change.priority.name	string	priority -> name
priority.id	change.priority.id	string	priority -> id
scheduled_end_time.display_value	change.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.value	change.scheduled_end_time.value	string	scheduled_end_time -> değer
uat_details.uat_scheduled_start	change.uat_details.uat_scheduled_start	object	uat_details -> uat_scheduled_start
uat_details.uat_scheduled_end	change.uat_details.uat_actual_end	object	uat_details -> uat_actual_end
uat_details.uat_details_updated_by.email_id	change.uat_details.uat_details_updated_by.email_id	string	uat_details -> uat_details_updated_by -> email_id
uat_details.uat_details_updated_by.is_technician	change.uat_details.uat_details_updated_by.is_technician	boolean	uat_details -> uat_details_updated_by -> is_technician
uat_details.uat_details_updated_by.sms_mail	change.uat_details.uat_details_updated_by.sms_mail	string	uat_details -> uat_details_updated_by -> sms_mail
uat_details.uat_details_updated_by.mobile	change.uat_details.uat_details_updated_by.mobile	string	uat_details -> uat_details_updated_by -> mobil
uat_details.uat_details_updated_by.last_name	change.uat_details.uat_details_updated_by.last_name	string	uat_details -> uat_details_updated_by -> last_name
uat_details.uat_details_updated_by.user_scope	change.uat_details.uat_details_updated_by.user_scope	string	uat_details -> uat_details_updated_by -> user_scope
uat_details.uat_details_updated_by.sms_mail_id	change.uat_details.uat_details_updated_by.sms_mail_id	string	uat_details -> uat_details_updated_by -> sms_mail_id
uat_details.uat_details_updated_by.phone	change.uat_details.uat_details_updated_by.phone	string	uat_details -> uat_details_updated_by -> telefon
uat_details.uat_details_updated_by.name	change.uat_details.uat_details_updated_by.name	string	uat_details -> uat_details_updated_by -> ad
uat_details.uat_details_updated_by.id	change.uat_details.uat_details_updated_by.id	string	uat_details -> uat_details_updated_by -> kimlik
uat_details.uat_details_updated_by.photo_url	change.uat_details.uat_details_updated_by.photo_url	string	uat_details -> uat_details_updated_by -> photo_url
uat_details.uat_details_updated_by.is_vip_user	change.uat_details.uat_details_updated_by.is_vip_user	boolean	uat_details -> uat_details_updated_by -> is_vip_user
uat_details.uat_details_updated_by.department	change.uat_details.uat_details_updated_by.department	string	uat_details -> uat_details_updated_by -> departman
uat_details.uat_details_updated_by.first_name	change.uat_details.uat_details_updated_by.first_name	string	uat_details -> uat_details_updated_by -> first_name
uat_details.uat_details_updated_by.job_title	change.uat_details.uat_details_updated_by.job_title	string	uat_details -> uat_details_updated_by -> job_title
uat_details.uat_details_description	change.uat_details.uat_details_description	string	uat_details -> uat_details_description
uat_details.uat_details_updated_on.display_value	change.uat_details.uat_details_updated_on.display_value	string	uat_details -> uat_details_updated_on -> display_value
uat_details.uat_details_updated_on.value	change.uat_details.uat_details_updated_on.value	string	uat_details -> uat_details_updated_on -> değer
uat_details.uat_scheduled_end	change.uat_details.uat_scheduled_end	object	uat_details -> uat_scheduled_end
uat_details.uat_actual_start	change.uat_details.uat_actual_start	object	uat_details -> uat_actual_start
reason_for_change.name	change.reason_for_change.name	string	reason_for_change -> ad
reason_for_change.id	change.reason_for_change.id	string	reason_for_change -> kimlik
impact_details.impact_details_updated_on.display_value	change.impact_details.impact_details_updated_on.display_value	string	impact_details -> impact_details_updated_on -> display_value
impact_details.impact_details_updated_on.value	change.impact_details.impact_details_updated_on.value	string	impact_details -> impact_details_updated_on -> değer
impact_details.impact_details_updated_by.email_id	change.impact_details.impact_details_updated_by.email_id	string	impact_details -> impact_details_updated_by -> email_id
impact_details.impact_details_updated_by.is_technician	change.impact_details.impact_details_updated_by.is_technician	boolean	impact_details -> impact_details_updated_by -> is_technician
impact_details.impact_details_updated_by.sms_mail	change.impact_details.impact_details_updated_by.sms_mail	string	impact_details -> impact_details_updated_by -> sms_mail
impact_details.impact_details_updated_by.mobile	change.impact_details.impact_details_updated_by.mobile	string	impact_details -> impact_details_updated_by -> mobil
impact_details.impact_details_updated_by.last_name	change.impact_details.impact_details_updated_by.last_name	string	impact_details -> impact_details_updated_by -> last_name
impact_details.impact_details_updated_by.user_scope	change.impact_details.impact_details_updated_by.user_scope	string	impact_details -> impact_details_updated_by -> user_scope
impact_details.impact_details_updated_by.sms_mail_id	change.impact_details.impact_details_updated_by.sms_mail_id	string	impact_details -> impact_details_updated_by -> sms_mail_id
impact_details.impact_details_updated_by.phone	change.impact_details.impact_details_updated_by.phone	string	impact_details -> impact_details_updated_by -> telefon
impact_details.impact_details_updated_by.name	change.impact_details.impact_details_updated_by.name	string	impact_details -> impact_details_updated_by -> name
impact_details.impact_details_updated_by.id	change.impact_details.impact_details_updated_by.id	string	impact_details -> impact_details_updated_by -> kimlik
impact_details.impact_details_updated_by.photo_url	change.impact_details.impact_details_updated_by.photo_url	string	impact_details -> impact_details_updated_by -> photo_url
impact_details.impact_details_updated_by.is_vip_user	change.impact_details.impact_details_updated_by.is_vip_user	boolean	impact_details -> impact_details_updated_by -> is_vip_user
impact_details.impact_details_updated_by.department	change.impact_details.impact_details_updated_by.department	string	impact_details -> impact_details_updated_by -> departman
impact_details.impact_details_updated_by.first_name	change.impact_details.impact_details_updated_by.first_name	string	impact_details -> impact_details_updated_by -> first_name
impact_details.impact_details_updated_by.job_title	change.impact_details.impact_details_updated_by.job_title	string	impact_details -> impact_details_updated_by -> job_title
impact_details.impact_details_description	change.impact_details.impact_details_description	string	impact_details -> impact_details_description
subcategory.name	change.subcategory.name	string	alt kategori -> ad
subcategory.id	change.subcategory.id	string	alt kategori -> kimlik
deleted_time	change.deleted_time	object	deleted_time
is_freeze_conflicted	change.is_freeze_conflicted	boolean	is_freeze_conflicted
status.internal_name	change.status.internal_name	string	status -> internal_name
status.stage.id	change.status.stage.id	string	status -> stage -> id
status.name	change.status.name	string	status -> name
status.id	change.status.id	string	status -> id
scheduled_start_time.display_value	change.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.value	change.scheduled_start_time.value	string	scheduled_start_time -> değer
template.inactive	change.template.inactive	boolean	şablon -> etkin değil
template.name	change.template.name	string	şablon -> ad
template.id	change.template.id	string	şablon -> kimlik
has_release_association	change.has_release_association	boolean	has_release_association
attachments	change.attachments	array of	attachments
display_id.display_value	change.display_id.display_value	string	display_id -> display_value
display_id.value	change.display_id.value	string	display_id -> değer
roles	change.roles	array of object	roles
roles.role.internal_name	change.roles.role.internal_name	string	roller -> rol -> internal_name
roles.role.user_type	change.roles.role.user_type	string	roller -> rol -> user_type
roles.role.name	change.roles.role.name	string	roles -> role -> name
roles.role.id	change.roles.role.id	string	roles -> role -> id
roles.id	change.roles.id	string	roles -> id
roles.user.email_id	change.roles.user.email_id	string	roller -> kullanıcı -> email_id
roles.user.is_technician	change.roles.user.is_technician	boolean	roller -> kullanıcı -> is_technician
roles.user.sms_mail	change.roles.user.sms_mail	string	roller -> kullanıcı -> sms_mail
roles.user.mobile	change.roles.user.mobile	string	roller -> kullanıcı -> mobil
roles.user.last_name	change.roles.user.last_name	string	roller -> kullanıcı -> last_name
roles.user.user_scope	change.roles.user.user_scope	string	roller -> kullanıcı -> user_scope
roles.user.sms_mail_id	change.roles.user.sms_mail_id	string	roller -> kullanıcı -> sms_mail_id
roles.user.phone	change.roles.user.phone	string	roller -> kullanıcı -> telefon
roles.user.name	change.roles.user.name	string	roller -> kullanıcı -> ad
roles.user.id	change.roles.user.id	string	roller -> kullanıcı -> kimlik
roles.user.photo_url	change.roles.user.photo_url	string	roller -> kullanıcı -> photo_url
roles.user.is_vip_user	change.roles.user.is_vip_user	boolean	roller -> kullanıcı -> is_vip_user
roles.user.department.site.deleted	change.roles.user.department.site.deleted	boolean	roller -> kullanıcı -> departman -> site -> silindi
roles.user.department.site.name	change.roles.user.department.site.name	string	roller -> kullanıcı -> departman -> site -> ad
roles.user.department.site.id	change.roles.user.department.site.id	string	roller -> kullanıcı -> departman -> site -> kimlik
roles.user.department.name	change.roles.user.department.name	string	roller -> kullanıcı -> departman -> ad
roles.user.department.id	change.roles.user.department.id	string	roller -> kullanıcı -> departman -> kimlik
roles.user.first_name	change.roles.user.first_name	string	roller -> kullanıcı -> first_name
roles.user.job_title	change.roles.user.job_title	string	roles -> user ->job_title
açıklama	change.description	string	açıklama
title	change.title	string	title
change_owner.email_id	change.change_owner.email_id	string	change_owner -> email_id
change_owner.is_technician	change.change_owner.is_technician	boolean	change_owner -> is_technician
change_owner.sms_mail	change.change_owner.sms_mail	string	change_owner -> sms_mail
change_owner.mobile	change.change_owner.mobile	string	change_owner -> mobil
change_owner.soyadı	change.change_owner.last_name	string	change_owner -> last_name
change_owner.user_scope	change.change_owner.user_scope	string	change_owner -> user_scope
change_owner.sms_mail_id	change.change_owner.sms_mail_id	string	change_owner -> sms_mail_id
change_owner.cost_per_hour	change.change_owner.cost_per_hour	string	change_owner -> cost_per_hour
change_owner.phone	change.change_owner.phone	string	change_owner -> telefon
change_owner.name	change.change_owner.name	string	change_owner -> ad
change_owner.id	change.change_owner.id	string	change_owner -> kimlik
change_owner.photo_url	change.change_owner.photo_url	string	change_owner -> photo_url
change_owner.is_vip_user	change.change_owner.is_vip_user	boolean	change_owner -> is_vip_user
change_owner.department	change.change_owner.department	string	change_owner -> departman
change_owner.first_name	change.change_owner.first_name	string	change_owner -> first_name
change_owner.job_title	change.change_owner.job_title	string	change_owner -> job_title
urgency.name	change.urgency.name	string	aciliyet -> ad
urgency.id	change.urgency.id	string	aciliyet -> kimlik
close_details.close_details_updated_on.display_value	change.close_details.close_details_updated_on.display_value	string	close_details -> close_details_updated_on -> display_value
close_details.close_details_updated_on.value	change.close_details.close_details_updated_on.value	string	close_details -> close_details_updated_on -> değer
close_details.close_details_description	change.close_details.close_details_description	string	close_details -> close_details_description
close_details.closure_code.name	change.close_details.closure_code.name	string	close_details -> closure_code -> ad
close_details.closure_code.id	change.close_details.closure_code.id	string	close_details -> closure_code -> kimlik
close_details.close_details_updated_by.email_id	change.close_details.close_details_updated_by.email_id	string	close_details -> close_details_updated_by -> email_id
close_details.close_details_updated_by.is_technician	change.close_details.close_details_updated_by.is_technician	boolean	close_details -> close_details_updated_by -> is_technician
close_details.close_details_updated_by.sms_mail	change.close_details.close_details_updated_by.sms_mail	string	close_details -> close_details_updated_by -> sms_mail
close_details.close_details_updated_by.mobile	change.close_details.close_details_updated_by.mobile	string	close_details -> close_details_updated_by -> mobil
close_details.close_details_updated_by.last_name	change.close_details.close_details_updated_by.last_name	string	close_details -> close_details_updated_by -> last_name
close_details.close_details_updated_by.user_scope	change.close_details.close_details_updated_by.user_scope	string	close_details -> close_details_updated_by -> user_scope
close_details.close_details_updated_by.sms_mail_id	change.close_details.close_details_updated_by.sms_mail_id	string	close_details -> close_details_updated_by -> sms_mail_id
close_details.close_details_updated_by.phone	change.close_details.close_details_updated_by.phone	string	close_details -> close_details_updated_by -> telefon
close_details.close_details_updated_by.name	change.close_details.close_details_updated_by.name	string	close_details -> close_details_updated_by -> ad
close_details.close_details_updated_by.id	change.close_details.close_details_updated_by.id	string	close_details -> close_details_updated_by -> kimlik
close_details.close_details_updated_by.photo_url	change.close_details.close_details_updated_by.photo_url	string	close_details -> close_details_updated_by -> photo_url
close_details.close_details_updated_by.is_vip_user	change.close_details.close_details_updated_by.is_vip_user	boolean	close_details -> close_details_updated_by -> is_vip_user
close_details.close_details_updated_by.department	change.close_details.close_details_updated_by.department	string	close_details -> close_details_updated_by -> departman
close_details.close_details_updated_by.first_name	change.close_details.close_details_updated_by.first_name	string	close_details -> close_details_updated_by -> first_name
close_details.close_details_updated_by.job_title	change.close_details.close_details_updated_by.job_title	string	close_details -> close_details_updated_by -> job_title
change_manager	change.change_manager	string	change_manager
is_freezed	change.is_freezed	boolean	is_freezed
Retrospektif	change.retrospective	boolean	Retrospektif
checklist.checklist_description	change.checklist.checklist_description	string	denetim listesi -> checklist_description
checklist.checklist_updated_on.display_value	change.checklist.checklist_updated_on.display_value	string	denetim listesi -> checklist_updated_on -> display_value
checklist.checklist_updated_on.value	change.checklist.checklist_updated_on.value	string	denetim listesi -> checklist_updated_on -> değer
checklist.checklist_updated_by.email_id	change.checklist.checklist_updated_by.email_id	string	denetim listesi -> checklist_updated_by -> email_id
checklist.checklist_updated_by.is_technician	change.checklist.checklist_updated_by.is_technician	boolean	denetim listesi -> checklist_updated_by -> is_technician
checklist.checklist_updated_by.sms_mail	change.checklist.checklist_updated_by.sms_mail	string	denetim listesi -> checklist_updated_by -> sms_mail
checklist.checklist_updated_by.mobile	change.checklist.checklist_updated_by.mobile	string	denetim listesi -> checklist_updated_by -> mobil
checklist.checklist_updated_by.soyadı	change.checklist.checklist_updated_by.last_name	string	denetim listesi -> checklist_updated_by -> last_name
checklist.checklist_updated_by.user_scope	change.checklist.checklist_updated_by.user_scope	string	denetim listesi -> checklist_updated_by -> user_scope
checklist.checklist_updated_by.sms_mail_id	change.checklist.checklist_updated_by.sms_mail_id	string	denetim listesi -> checklist_updated_by -> sms_mail_id
checklist.checklist_updated_by.phone	change.checklist.checklist_updated_by.phone	string	denetim listesi -> checklist_updated_by -> telefon
checklist.checklist_updated_by.name	change.checklist.checklist_updated_by.name	string	denetim listesi -> checklist_updated_by -> ad
checklist.checklist_updated_by.id	change.checklist.checklist_updated_by.id	string	denetim listesi -> checklist_updated_by -> kimlik
checklist.checklist_updated_by.photo_url	change.checklist.checklist_updated_by.photo_url	string	denetim listesi -> checklist_updated_by -> photo_url
checklist.checklist_updated_by.is_vip_user	change.checklist.checklist_updated_by.is_vip_user	boolean	denetim listesi -> checklist_updated_by -> is_vip_user
checklist.checklist_updated_by.department	change.checklist.checklist_updated_by.department	string	denetim listesi -> checklist_updated_by -> departman
checklist.checklist_updated_by.first_name	change.checklist.checklist_updated_by.first_name	string	denetim listesi -> checklist_updated_by -> first_name
checklist.checklist_updated_by.job_title	change.checklist.checklist_updated_by.job_title	string	denetim listesi -> checklist_updated_by -> job_title
services	change.services	array of object	services
services.inactive	change.services.inactive	boolean	hizmetler -> etkin değil
services.name	change.services.name	string	services -> name
services.id	change.services.id	string	services -> id
services.sort_index	change.services.sort_index	integer	hizmetler -> sort_index
back_out_plan.back_out_plan_updated_by.email_id	change.back_out_plan.back_out_plan_updated_by.email_id	string	back_out_plan -> back_out_plan_updated_by -> email_id
back_out_plan.back_out_plan_updated_by.is_technician	change.back_out_plan.back_out_plan_updated_by.is_technician	boolean	back_out_plan -> back_out_plan_updated_by -> is_technician
back_out_plan.back_out_plan_updated_by.sms_mail	change.back_out_plan.back_out_plan_updated_by.sms_mail	string	back_out_plan -> back_out_plan_updated_by -> sms_mail
back_out_plan.back_out_plan_updated_by.mobile	change.back_out_plan.back_out_plan_updated_by.mobile	string	back_out_plan -> back_out_plan_updated_by -> mobil
back_out_plan.back_out_plan_updated_by.last_name	change.back_out_plan.back_out_plan_updated_by.last_name	string	back_out_plan -> back_out_plan_updated_by -> last_name
back_out_plan.back_out_plan_updated_by.user_scope	change.back_out_plan.back_out_plan_updated_by.user_scope	string	back_out_plan -> back_out_plan_updated_by -> user_scope
back_out_plan.back_out_plan_updated_by.sms_mail_id	change.back_out_plan.back_out_plan_updated_by.sms_mail_id	string	back_out_plan -> back_out_plan_updated_by -> sms_mail_id
back_out_plan.back_out_plan_updated_by.phone	change.back_out_plan.back_out_plan_updated_by.phone	string	back_out_plan -> back_out_plan_updated_by -> telefon
back_out_plan.back_out_plan_updated_by.name	change.back_out_plan.back_out_plan_updated_by.name	string	back_out_plan -> back_out_plan_updated_by -> ad
back_out_plan.back_out_plan_updated_by.id	change.back_out_plan.back_out_plan_updated_by.id	string	back_out_plan -> back_out_plan_updated_by -> kimlik
back_out_plan.back_out_plan_updated_by.photo_url	change.back_out_plan.back_out_plan_updated_by.photo_url	string	back_out_plan -> back_out_plan_updated_by -> photo_url
back_out_plan.back_out_plan_updated_by.is_vip_user	change.back_out_plan.back_out_plan_updated_by.is_vip_user	boolean	back_out_plan -> back_out_plan_updated_by -> is_vip_user
back_out_plan.back_out_plan_updated_by.department	change.back_out_plan.back_out_plan_updated_by.department	string	back_out_plan -> back_out_plan_updated_by -> departman
back_out_plan.back_out_plan_updated_by.first_name	change.back_out_plan.back_out_plan_updated_by.first_name	string	back_out_plan -> back_out_plan_updated_by -> first_name
back_out_plan.back_out_plan_updated_by.job_title	change.back_out_plan.back_out_plan_updated_by.job_title	string	back_out_plan -> back_out_plan_updated_by -> job_title
back_out_plan.back_out_plan_updated_on.display_value	change.back_out_plan.back_out_plan_updated_on.display_value	string	back_out_plan -> back_out_plan_updated_on -> display_value
back_out_plan.back_out_plan_updated_on.value	change.back_out_plan.back_out_plan_updated_on.value	string	back_out_plan -> back_out_plan_updated_on -> değer
back_out_plan.back_out_plan_description	change.back_out_plan.back_out_plan_description	string	back_out_plan -> back_out_plan_description
site.site	change.site.deleted	boolean	site -> silindi
site.name	change.site.name	string	site -> ad
site.id	change.site.id	string	site -> kimlik
stage.internal_name	change.stage.internal_name	string	stage -> internal_name
stage.stage_index	change.stage.stage_index	integer	stage -> stage_index
stage.name	change.stage.name	string	stage -> name
stage.id	change.stage.id	string	stage -> id
completed_time.display_value	change.completed_time.display_value	string	completed_time -> display_value
completed_time.value	change.completed_time.value	string	completed_time -> değer
risk.name	change.risk.name	string	risk -> ad
risk.id	change.risk.id	string	risk -> kimlik
category.deleted	change.category.deleted	boolean	category -> silindi
category.name	change.category.name	string	category -> name
category.id	change.category.id	string	category -> id
notes_present	change.notes_present	boolean	notes_present

güncelleştirme isteği

İşlem Kimliği:

UpdateRequest

Mevcut isteği güncelleştirme

Parametreler

Name	Anahtar	Gerekli	Tür	Description
Hizmet Masası Örneği	serviceDeskInstance	True	string	API çağrısının yerleştirilmesi gereken ServiceDesk Plus Bulut örneğini seçin
İstek Kimliği	id	True	string	İstek kimliğini belirtin
Konu	subject		string	İstek konusunu belirtin
şablon isteme	name		string	İstek şablonu adını belirtin
İstek Türü	name		string	İstek türünü belirtin
Istekte	name		string	İstek sahibinin adını belirtin
Statü	name		string	İstek durumunu belirtin
Teknisyen E-posta Adresi	email_id		string	Teknisyen e-posta adresini belirtin
Site	name		string	İstek sitesini belirtin
Grup	name		string	İstek grubunu belirtme
Description	description		string	Tür isteği açıklaması
Priority	name		string	İstek önceliğini belirtin
Aciliyet	name		string	İstek aciliyetini belirtin
Etki	name		string	İstek etkisini belirtin
Mode	name		string	İstek modunu belirtme
Kategori	name		string	İstek kategorilerini belirtin
Alt Kategori	name		string	İstek alt kategorisini belirtin
Ürün	name		string	İstek öğesini belirtin
name	name		string	İstekle ilişkilendirilecek varlıkları sağlayın
Ek Alanlar	udf_fields		string	Ek alanlar belirtin (örn. {"udf_char1":"değer","udf_char2":"değer",..})

Döndürülenler

Name	Yol	Tür	Description
konu	request.subject	string	Konu
project.display_id.display_value	request.project.display_id.display_value	string	project -> display_id -> display_value
project.display_id.value	request.project.display_id.value	string	project -> display_id -> değer
project.project_code	request.project.project_code	object	project -> project_code
project.id	request.project.id	string	project -> id
project.title	request.project.title	string	project -> title
resolution.content	request.resolution.content	string	çözünürlük -> içerik
linked_to_request.request.display_id	request.linked_to_request.request.display_id	integer	linked_to_request -> istek -> display_id
linked_to_request.request.subject	request.linked_to_request.request.subject	string	linked_to_request -> istek -> konu
linked_to_request.request.id	request.linked_to_request.request.id	string	linked_to_request -> istek -> kimlik
linked_to_request.comments	request.linked_to_request.comments	string	linked_to_request -> açıklamalar
mode.name	request.mode.name	string	mode -> name
mode.id	request.mode.id	string	mode -> id
yaşam döngüsü	request.lifecycle	object	yaşam döngüsü
is_read	request.is_read	boolean	is_read
assets	request.assets	array of object	assets
assets.site	request.assets.site	object	assets -> site
assets.name	request.assets.name	string	assets -> name
assets.id	request.assets.id	string	assets -> id
cancellation_requested	request.cancellation_requested	boolean	cancellation_requested
is_trashed	request.is_trashed	boolean	is_trashed
has_change_initiated_request	request.has_change_initiated_request	boolean	has_change_initiated_request
kimlik	request.id	string	request -> id
assigned_time.display_value	request.assigned_time.display_value	string	assigned_time -> display_value
assigned_time.value	request.assigned_time.value	string	assigned_time -> değer
group.site	request.group.site	object	group -> site
group.deleted	request.group.deleted	boolean	group -> silindi
group.name	request.group.name	string	group -> name
group.id	request.group.id	string	group -> id
requester.email_id	request.requester.email_id	string	istek sahibi -> email_id
requester.is_technician	request.requester.is_technician	boolean	istek sahibi -> is_technician
requester.sms_mail	request.requester.sms_mail	string	requester -> sms_mail
requester.mobile	request.requester.mobile	string	istek sahibi -> mobil
requester.last_name	request.requester.last_name	string	requester -> last_name
requester.user_scope	request.requester.user_scope	string	requester -> user_scope
requester.sms_mail_id	request.requester.sms_mail_id	string	requester -> sms_mail_id
requester.phone	request.requester.phone	string	istek sahibi -> telefon
requester.name	request.requester.name	string	requester -> name
requester.id	request.requester.id	string	istek sahibi -> kimlik
requester.photo_url	request.requester.photo_url	string	istek sahibi -> photo_url
requester.is_vip_user	request.requester.is_vip_user	boolean	istek sahibi -> is_vip_user
requester.department	request.requester.department	object	istek sahibi -> departman
requester.first_name	request.requester.first_name	string	istek sahibi -> first_name
requester.job_title	request.requester.job_title	string	istek sahibi -> job_title
email_to	request.email_to	array of	email_to
created_time.display_value	request.created_time.display_value	string	created_time -> display_value
created_time.value	request.created_time.value	string	created_time -> değer
item.name	request.item.name	string	öğe -> ad
item.id	request.item.id	string	öğe -> kimlik
cancel_flag_comments	request.cancel_flag_comments	object	cancel_flag_comments
level.name	request.level.name	string	level -> name
level.id	request.level.id	string	level -> id
approval_status	request.approval_status	object	approval_status
impact.name	request.impact.name	string	impact -> name
impact.id	request.impact.id	string	impact -> id
service_category.inactive	request.service_category.inactive	boolean	service_category -> etkin değil
service_category.name	request.service_category.name	string	service_category -> ad
service_category.id	request.service_category.id	string	service_category -> kimlik
service_category.sort_index	request.service_category.sort_index	integer	service_category -> sort_index
sla.name	request.sla.name	string	sla -> ad
sla.id	request.sla.id	string	sla -> kimlik
resolved_time	request.resolved_time	object	resolved_time
priority.color	request.priority.color	string	öncelik -> renk
priority.name	request.priority.name	string	priority -> name
priority.id	request.priority.id	string	priority -> id
created_by.email_id	request.created_by.email_id	string	created_by -> email_id
created_by.is_technician	request.created_by.is_technician	boolean	created_by -> is_technician
created_by.sms_mail	request.created_by.sms_mail	string	created_by -> sms_mail
created_by.mobile	request.created_by.mobile	string	created_by -> mobil
created_by.soyadı	request.created_by.last_name	string	created_by -> last_name
created_by.user_scope	request.created_by.user_scope	string	created_by -> user_scope
created_by.sms_mail_id	request.created_by.sms_mail_id	string	created_by -> sms_mail_id
created_by.phone	request.created_by.phone	string	created_by -> telefon
created_by.name	request.created_by.name	string	created_by -> ad
created_by.id	request.created_by.id	string	created_by -> kimlik
created_by.photo_url	request.created_by.photo_url	string	created_by -> photo_url
created_by.is_vip_user	request.created_by.is_vip_user	boolean	created_by -> is_vip_user
created_by.department	request.created_by.department	object	created_by -> departman
created_by.first_name	request.created_by.first_name	string	created_by -> first_name
created_by.job_title	request.created_by.job_title	string	created_by -> job_title
scheduled_end_time.display_value	request.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.value	request.scheduled_end_time.value	string	scheduled_end_time -> değer
first_response_due_by_time.display_value	request.first_response_due_by_time.display_value	string	first_response_due_by_time -> display_value
first_response_due_by_time.value	request.first_response_due_by_time.value	string	first_response_due_by_time -> değer
is_escalated	request.is_escalated	boolean	is_escalated
last_updated_time.display_value	request.last_updated_time.display_value	string	last_updated_time -> display_value
last_updated_time.value	request.last_updated_time.value	string	last_updated_time -> değer
has_notes	request.has_notes	boolean	has_notes
impact_details	request.impact_details	string	impact_details
subcategory.name	request.subcategory.name	string	alt kategori -> ad
subcategory.id	request.subcategory.id	string	alt kategori -> kimlik
deleted_time	request.deleted_time	object	deleted_time
email_cc	request.email_cc	array of string	email_cc
onhold_scheduler	request.onhold_scheduler	object	onhold_scheduler
status.in_progress	request.status.in_progress	boolean	status -> in_progress
status.internal_name	request.status.internal_name	string	status -> internal_name
status.stop_timer	request.status.stop_timer	boolean	status -> stop_timer
status.color	request.status.color	string	status -> color
status.name	request.status.name	string	status -> name
status.id	request.status.id	string	status -> id
scheduled_start_time.display_value	request.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.value	request.scheduled_start_time.value	string	scheduled_start_time -> değer
template.name	request.template.name	string	şablon -> ad
template.id	request.template.id	string	şablon -> kimlik
email_ids_to_notify	request.email_ids_to_notify	array of string	email_ids_to_notify
attachments	request.attachments	array of	attachments
request_type.name	request.request_type.name	string	request_type -> ad
request_type.id	request.request_type.id	string	request_type -> kimlik
completed_by_denial	request.completed_by_denial	boolean	completed_by_denial
display_id	request.display_id	string	display_id
time_elapsed	request.time_elapsed	string	time_elapsed
notification_status	request.notification_status	object	notification_status
açıklama	request.description	string	açıklama
responded_time	request.responded_time	string	responded_time
is_service_request	request.is_service_request	boolean	is_service_request
deleted_assets	request.deleted_assets	array of	deleted_assets
urgency.name	request.urgency.name	string	aciliyet -> ad
urgency.id	request.urgency.id	string	aciliyet -> kimlik
has_request_initiated_change	request.has_request_initiated_change	boolean	has_request_initiated_change
request_template_task_ids	request.request_template_task_ids	array of object	request_template_task_ids
request_template_task_ids.id	request.request_template_task_ids.id	string	request_template_task_ids -> kimlik
bölüm	request.department	object	bölüm
is_reopened	request.is_reopened	boolean	is_reopened
has_draft	request.has_draft	boolean	has_draft
has_attachments	request.has_attachments	boolean	has_attachments
has_linked_requests	request.has_linked_requests	boolean	has_linked_requests
is_overdue	request.is_overdue	boolean	is_overdue
technician.email_id	request.technician.email_id	string	teknisyen -> email_id
technician.is_technician	request.technician.is_technician	boolean	teknisyen -> is_technician
technician.sms_mail	request.technician.sms_mail	string	teknisyen -> sms_mail
teknisyen.mobil	request.technician.mobile	string	teknisyen -> mobil
technician.last_name	request.technician.last_name	string	teknisyen -> last_name
technician.user_scope	request.technician.user_scope	string	teknisyen -> user_scope
technician.sms_mail_id	request.technician.sms_mail_id	string	teknisyen -> sms_mail_id
technician.cost_per_hour	request.technician.cost_per_hour	string	teknisyen -> cost_per_hour
teknisyen.telefon	request.technician.phone	string	teknisyen -> telefon
technician.name	request.technician.name	string	teknisyen -> ad
technician.id	request.technician.id	string	teknisyen -> kimlik
technician.photo_url	request.technician.photo_url	string	teknisyen -> photo_url
technician.is_vip_user	request.technician.is_vip_user	boolean	teknisyen -> is_vip_user
technician.department.id	request.technician.department.id	string	teknisyen -> departman -> kimlik
technician.first_name	request.technician.first_name	string	teknisyen -> first_name
technician.job_title	request.technician.job_title	string	teknisyen -> job_title
has_problem	request.has_problem	boolean	has_problem
due_by_time.display_value	request.due_by_time.display_value	string	due_by_time -> display_value
due_by_time.value	request.due_by_time.value	string	due_by_time -> değer
is_fcr	request.is_fcr	boolean	is_fcr
has_project	request.has_project	boolean	has_project
site.deleted	request.site.deleted	boolean	site -> silindi
site.name	request.site.name	string	site -> ad
site.id	request.site.id	string	site -> kimlik
is_first_response_overdue	request.is_first_response_overdue	boolean	is_first_response_overdue
completed_time	request.completed_time	object	completed_time
unreplied_count	request.unreplied_count	integer	unreplied_count
email_bcc	request.email_bcc	array of	email_bcc
category.deleted	request.category.deleted	boolean	category -> silindi
category.name	request.category.name	string	category -> name
category.id	request.category.id	string	category -> id
maintenance	request.maintenance	object	maintenance

İstek Oluştur

İşlem Kimliği:

CreateRequest

SDP Cloud'da yeni istek oluşturma

Parametreler

Name	Anahtar	Gerekli	Tür	Description
Hizmet Masası Örneği	serviceDeskInstance	True	string	API çağrısının yerleştirilmesi gereken ServiceDesk Plus Bulut örneğini seçin
Konu	subject	True	string	İstek konusunu belirtin
şablon isteme	name		string	İstek şablonu adını belirtin
İstek Türü	name		string	İstek türünü belirtin
Istekte	name		string	İstek sahibinin adını belirtin
Statü	name		string	İstek durumunu belirtin
Teknisyen E-posta Adresi	email_id		string	Teknisyen e-posta adresini belirtin
Site	name		string	İstek sitesini belirtin
Grup	name		string	İstek grubunu belirtme
Description	description		string	Tür isteği açıklaması
Priority	name		string	İstek önceliğini belirtin
Aciliyet	name		string	İstek aciliyetini belirtin
Etki	name		string	İstek etkisini belirtin
Mode	name		string	İstek modunu belirtme
Kategori	name		string	İstek kategorilerini belirtin
Alt Kategori	name		string	İstek alt kategorisini belirtin
Ürün	name		string	İstek öğesini belirtin
name	name		string	İstekle ilişkilendirilecek varlıkları sağlayın
Ek Alanlar	udf_fields		string	Ek alanlar belirtin (örn. {"udf_char1":"değer","udf_char2":"değer",..})

Döndürülenler

Name	Yol	Tür	Description
konu	request.subject	string	Konu
project.display_id.display_value	request.project.display_id.display_value	string	project -> display_id -> display_value
project.display_id.value	request.project.display_id.value	string	project -> display_id -> değer
project.project_code	request.project.project_code	object	project -> project_code
project.id	request.project.id	string	project -> id
project.title	request.project.title	string	project -> title
resolution.content	request.resolution.content	string	çözünürlük -> içerik
linked_to_request.request.display_id	request.linked_to_request.request.display_id	integer	linked_to_request -> istek -> display_id
linked_to_request.request.subject	request.linked_to_request.request.subject	string	linked_to_request -> istek -> konu
linked_to_request.request.id	request.linked_to_request.request.id	string	linked_to_request -> istek -> kimlik
linked_to_request.comments	request.linked_to_request.comments	string	linked_to_request -> açıklamalar
mode.name	request.mode.name	string	mode -> name
mode.id	request.mode.id	string	mode -> id
yaşam döngüsü	request.lifecycle	object	yaşam döngüsü
is_read	request.is_read	boolean	is_read
assets	request.assets	array of object	assets
assets.site	request.assets.site	object	assets -> site
assets.name	request.assets.name	string	assets -> name
assets.id	request.assets.id	string	assets -> id
cancellation_requested	request.cancellation_requested	boolean	cancellation_requested
is_trashed	request.is_trashed	boolean	is_trashed
has_change_initiated_request	request.has_change_initiated_request	boolean	has_change_initiated_request
kimlik	request.id	string	request -> id
assigned_time.display_value	request.assigned_time.display_value	string	assigned_time -> display_value
assigned_time.value	request.assigned_time.value	string	assigned_time -> değer
group.site	request.group.site	object	group -> site
group.deleted	request.group.deleted	boolean	group -> silindi
group.name	request.group.name	string	group -> name
group.id	request.group.id	string	group -> id
requester.email_id	request.requester.email_id	string	istek sahibi -> email_id
requester.is_technician	request.requester.is_technician	boolean	istek sahibi -> is_technician
requester.sms_mail	request.requester.sms_mail	string	requester -> sms_mail
requester.mobile	request.requester.mobile	string	istek sahibi -> mobil
requester.last_name	request.requester.last_name	string	requester -> last_name
requester.user_scope	request.requester.user_scope	string	requester -> user_scope
requester.sms_mail_id	request.requester.sms_mail_id	string	requester -> sms_mail_id
requester.phone	request.requester.phone	string	istek sahibi -> telefon
requester.name	request.requester.name	string	requester -> name
requester.id	request.requester.id	string	istek sahibi -> kimlik
requester.photo_url	request.requester.photo_url	string	istek sahibi -> photo_url
requester.is_vip_user	request.requester.is_vip_user	boolean	istek sahibi -> is_vip_user
requester.department	request.requester.department	object	istek sahibi -> departman
requester.first_name	request.requester.first_name	string	istek sahibi -> first_name
requester.job_title	request.requester.job_title	string	istek sahibi -> job_title
email_to	request.email_to	array of	email_to
created_time.display_value	request.created_time.display_value	string	created_time -> display_value
created_time.value	request.created_time.value	string	created_time -> değer
item.name	request.item.name	string	öğe -> ad
item.id	request.item.id	string	öğe -> kimlik
cancel_flag_comments	request.cancel_flag_comments	object	cancel_flag_comments
level.name	request.level.name	string	level -> name
level.id	request.level.id	string	level -> id
approval_status	request.approval_status	object	approval_status
impact.name	request.impact.name	string	impact -> name
impact.id	request.impact.id	string	impact -> id
service_category.inactive	request.service_category.inactive	boolean	service_category -> etkin değil
service_category.name	request.service_category.name	string	service_category -> ad
service_category.id	request.service_category.id	string	service_category -> kimlik
service_category.sort_index	request.service_category.sort_index	integer	service_category -> sort_index
sla.name	request.sla.name	string	sla -> ad
sla.id	request.sla.id	string	sla -> kimlik
resolved_time	request.resolved_time	object	resolved_time
priority.color	request.priority.color	string	öncelik -> renk
priority.name	request.priority.name	string	priority -> name
priority.id	request.priority.id	string	priority -> id
created_by.email_id	request.created_by.email_id	string	created_by -> email_id
created_by.is_technician	request.created_by.is_technician	boolean	created_by -> is_technician
created_by.sms_mail	request.created_by.sms_mail	string	created_by -> sms_mail
created_by.mobile	request.created_by.mobile	string	created_by -> mobil
created_by.soyadı	request.created_by.last_name	string	created_by -> last_name
created_by.user_scope	request.created_by.user_scope	string	created_by -> user_scope
created_by.sms_mail_id	request.created_by.sms_mail_id	string	created_by -> sms_mail_id
created_by.phone	request.created_by.phone	string	created_by -> telefon
created_by.name	request.created_by.name	string	created_by -> ad
created_by.id	request.created_by.id	string	created_by -> kimlik
created_by.photo_url	request.created_by.photo_url	string	created_by -> photo_url
created_by.is_vip_user	request.created_by.is_vip_user	boolean	created_by -> is_vip_user
created_by.department	request.created_by.department	object	created_by -> departman
created_by.first_name	request.created_by.first_name	string	created_by -> first_name
created_by.job_title	request.created_by.job_title	string	created_by -> job_title
scheduled_end_time.display_value	request.scheduled_end_time.display_value	string	scheduled_end_time -> display_value
scheduled_end_time.value	request.scheduled_end_time.value	string	scheduled_end_time -> değer
first_response_due_by_time.display_value	request.first_response_due_by_time.display_value	string	first_response_due_by_time -> display_value
first_response_due_by_time.value	request.first_response_due_by_time.value	string	first_response_due_by_time -> değer
is_escalated	request.is_escalated	boolean	is_escalated
last_updated_time.display_value	request.last_updated_time.display_value	string	last_updated_time -> display_value
last_updated_time.value	request.last_updated_time.value	string	last_updated_time -> değer
has_notes	request.has_notes	boolean	has_notes
impact_details	request.impact_details	string	impact_details
subcategory.name	request.subcategory.name	string	alt kategori -> ad
subcategory.id	request.subcategory.id	string	alt kategori -> kimlik
deleted_time	request.deleted_time	object	deleted_time
email_cc	request.email_cc	array of string	email_cc
onhold_scheduler	request.onhold_scheduler	object	onhold_scheduler
status.in_progress	request.status.in_progress	boolean	status -> in_progress
status.internal_name	request.status.internal_name	string	status -> internal_name
status.stop_timer	request.status.stop_timer	boolean	status -> stop_timer
status.color	request.status.color	string	status -> color
status.name	request.status.name	string	status -> name
status.id	request.status.id	string	status -> id
scheduled_start_time.display_value	request.scheduled_start_time.display_value	string	scheduled_start_time -> display_value
scheduled_start_time.value	request.scheduled_start_time.value	string	scheduled_start_time -> değer
template.name	request.template.name	string	şablon -> ad
template.id	request.template.id	string	şablon -> kimlik
email_ids_to_notify	request.email_ids_to_notify	array of string	email_ids_to_notify
attachments	request.attachments	array of	attachments
request_type.name	request.request_type.name	string	request_type -> ad
request_type.id	request.request_type.id	string	request_type -> kimlik
completed_by_denial	request.completed_by_denial	boolean	completed_by_denial
display_id	request.display_id	string	display_id
time_elapsed	request.time_elapsed	string	time_elapsed
notification_status	request.notification_status	object	notification_status
açıklama	request.description	string	açıklama
responded_time	request.responded_time	string	responded_time
is_service_request	request.is_service_request	boolean	is_service_request
deleted_assets	request.deleted_assets	array of	deleted_assets
urgency.name	request.urgency.name	string	aciliyet -> ad
urgency.id	request.urgency.id	string	aciliyet -> kimlik
has_request_initiated_change	request.has_request_initiated_change	boolean	has_request_initiated_change
request_template_task_ids	request.request_template_task_ids	array of object	request_template_task_ids
request_template_task_ids.id	request.request_template_task_ids.id	string	request_template_task_ids -> kimlik
bölüm	request.department	object	bölüm
is_reopened	request.is_reopened	boolean	is_reopened
has_draft	request.has_draft	boolean	has_draft
has_attachments	request.has_attachments	boolean	has_attachments
has_linked_requests	request.has_linked_requests	boolean	has_linked_requests
is_overdue	request.is_overdue	boolean	is_overdue
technician.email_id	request.technician.email_id	string	teknisyen -> email_id
technician.is_technician	request.technician.is_technician	boolean	teknisyen -> is_technician
technician.sms_mail	request.technician.sms_mail	string	teknisyen -> sms_mail
teknisyen.mobil	request.technician.mobile	string	teknisyen -> mobil
technician.last_name	request.technician.last_name	string	teknisyen -> last_name
technician.user_scope	request.technician.user_scope	string	teknisyen -> user_scope
technician.sms_mail_id	request.technician.sms_mail_id	string	teknisyen -> sms_mail_id
technician.cost_per_hour	request.technician.cost_per_hour	string	teknisyen -> cost_per_hour
teknisyen.telefon	request.technician.phone	string	teknisyen -> telefon
technician.name	request.technician.name	string	teknisyen -> ad
technician.id	request.technician.id	string	teknisyen -> kimlik
technician.photo_url	request.technician.photo_url	string	teknisyen -> photo_url
technician.is_vip_user	request.technician.is_vip_user	boolean	teknisyen -> is_vip_user
technician.department.id	request.technician.department.id	string	teknisyen -> departman -> kimlik
technician.first_name	request.technician.first_name	string	teknisyen -> first_name
technician.job_title	request.technician.job_title	string	teknisyen -> job_title
has_problem	request.has_problem	boolean	has_problem
due_by_time.display_value	request.due_by_time.display_value	string	due_by_time -> display_value
due_by_time.value	request.due_by_time.value	string	due_by_time -> değer
is_fcr	request.is_fcr	boolean	is_fcr
has_project	request.has_project	boolean	has_project
site.deleted	request.site.deleted	boolean	site -> silindi
site.name	request.site.name	string	site -> ad
site.id	request.site.id	string	site -> kimlik
is_first_response_overdue	request.is_first_response_overdue	boolean	is_first_response_overdue
completed_time	request.completed_time	object	completed_time
unreplied_count	request.unreplied_count	integer	unreplied_count
email_bcc	request.email_bcc	array of	email_bcc
category.deleted	request.category.deleted	boolean	category -> silindi
category.name	request.category.name	string	category -> name
category.id	request.category.id	string	category -> id
maintenance	request.maintenance	object	maintenance