Get started with Dynamics 365 Customer Service

Beginner
Business User
Functional Consultant
Dynamics 365
Customer Service

Customer service is a key aspect of any customer relationship management strategy. Microsoft Dynamics 365 Customer Service has many features that organizations can use to manage the services they provide to customers.

Learning objectives

This module explains these concepts:

  • Learn about the pieces of Dynamics 365 Customer Service
  • Learn how to optimize Dynamics 365 Customer Service to improve your customer relations

Prerequisites

None