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Dynamics 365 for phones and IFD

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Applies To: Dynamics 365 (on-premises), Dynamics CRM 2016

By default, Windows Integrated Authentication (WIA) is enabled in Active Directory Federation Services (AD FS) in Windows Server 2012 R2. WIA is used for authentication requests that occur within the organization’s internal network (intranet) for any application that uses a browser for its authentication.

WIA is not supported for Microsoft Dynamics 365 for phones running on Windows Phone 8.1. If you have deployed Dynamics 365 (on-premises) with Internet-facing deployment (IFD), you will need to run a Windows PowerShell script on your AD FS server to fall back to forms-based authentication for Dynamics 365 for phones on Windows Phone 8.1. For the script and more information on this issue, see Configuring intranet forms-based authentication for devices that do not support WIA.

See Also

Set up CRM for phones express
Configure IFD for Microsoft Dynamics 365

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