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Popup Notification (Hosted Control)

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Applies To: Dynamics 365 (online), Dynamics 365 (on-premises), Dynamics CRM 2013, Dynamics CRM 2015, Dynamics CRM 2016

Use the Popup Notifaction hosted control type to display notifications in Unified Service Desk. The notification layout and content is defined as XAML in a Unified Service Desk form instance, and the Popup Notifaction hosted control is used to display and hide the form instance as required. More information: Configure notifications in Unified Service Desk

Note

This hosted control type was introduced in Unified Service Desk 2.2 release.

In This Topic

Create a Popup Notification hosted control

Predefined UII Actions

Predefined Events

Create a Popup Notification hosted control

While creating a new hosted control, the fields in the New Hosted Control screen vary based on the type of hosted control you want to create. This section provides information about the specific fields that are unique to the Popup Notification hosted control type. For detailed information about creating a hosted control, see Create or edit a hosted control.

Notification Hosted Control

In the New Hosted Control screen:

  • Under Unified Service Desk area, select Popup Notification from the USD Component Type drop-down list.

  • Select the Application is Global check box to set the hosted control as global, which can be displayed outside of a customer session. Global hosted controls do not have session-specific state so when you change sessions, these same global hosted controls remain. If the check box is not selected, the hosted control becomes session based. Session-based controls exist in the context of the customer session. If the user changes to another session, all the notifications and other hosted controls from the previous session are hidden.

  • You cannot change the value of the Application is Dynamic field. By default, the control is a dynamic hosted control, which allows an agent to start or close a hosted control on demand, either by using the UI or programmatically through code. More information: Dynamic Unified Service Desk hosted controls

For information about other General fields, see Create or edit a hosted control.

Predefined UII Actions

These are the predefined events for this hosted control.

Show

Displays a notification.

Parameter

Description

formname

Name of the Unified Service Desk form to display. Required.

placementmode

Specifies whether or not to display the notification relative to Unified Service Desk window. Valid values are absolute or relative.

  • absolute: Specifies that the notification will be displayed based on your screen coordinates. The values that you specify in the left and top parameters for the notification location are absolute percentage values for your computer screen.

  • relative: Specifies that the notification will be displayed based on Unified Service Desk client window coordinates. The values that you specify in the left and top parameters for the notification location are percentage values relative to the Unified Service Desk client window.

left

Specifies the position, in percentage, from the left of either your screen or the Unified Service Desk client window where the notification should be displayed. If you don’t specify this parameter, 0 is passed by default.

top

Specifies the position, in percentage, from the top of either your screen or the Unified Service Desk client window where the notification should be displayed. If you don’t specify this parameter, 0 is passed by default.

timeout

Duration in seconds for the notification to be available without any interaction. If you do not specify a valid value for this parameter, the notification will continue to appear, and won't hide/close automatically. If you want a notification to be explicitly closed, you might leave out this value but should add a cancel/close button to close the notification if the user wants to close the notification.

Hide

Hides the notification.

Close

Closes the notification, and disposes the associated UI elements.

Predefined Events

These are the predefined events for this hosted control.

Note

Developers can define custom (user-defined) events for the hosted control, and fire them from the XAML. More information: Command binding to execute UII actions, action calls, and events from notification. In case of user-defined events, you will have to explicitly invoke the Hide action to hide the notification as opposed to the predefined events that automatically hide the notification when they occur.

Ok

This event is fired from the form XAML that defines the notification layout. More information: Command binding to execute UII actions, action calls, and events from notification. When this event occurs, the notification control will automatically hide.

Cancel

This event is fired from the form XAML that defines the notification layout. More information: Command binding to execute UII actions, action calls, and events from notification. When this event occurs, the notification control will automatically hide.

TimedOut

This event occurs when the timeout value specified for the control in the Show action has elapsed without any interaction on the notification message. When this event occurs, the notification control will automatically hide.

See Also

Configure notifications in Unified Service Desk
Create a user-defined event

Unified Service Desk 2.0

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