How to Modify a Unified Messaging Auto Attendant

Microsoft Exchange Server 2007 will reach end of support on April 11, 2017. To stay supported, you will need to upgrade. For more information, see Resources to help you upgrade your Office 2007 servers and clients.

 

Applies to: Exchange Server 2007, Exchange Server 2007 SP1, Exchange Server 2007 SP2, Exchange Server 2007 SP3

This topic explains how to use the Exchange Management Console and the Exchange Management Shell to modify the settings on an Exchange 2007 Unified Messaging (UM) auto attendant. You can control various UM auto attendant features by modifying values found in each UM auto attendant.

Important

When you use the custom business hours welcome greetings, after business hours welcome greetings, and informational greetings, you must copy the custom .wav audio files for these greetings to each UM server that is associated with the UM dial plan. When a new UM auto attendant is created, the UM server creates a new local subdirectory for the files. The new local subdirectory is named according to the name of the UM auto attendant that is created. The UM server looks for the UM auto attendant custom .wav audio files in this subdirectory. If the UM server cannot find the correct .wav audio file, a warning event is logged.

Before You Begin

To perform this procedure, the account you use must be delegated the Exchange Organization Administrator role.

For more information about permissions, delegating roles, and the rights that are required to administer Microsoft Exchange Server 2007, see Permission Considerations.

Also, before you perform these procedures, confirm the following:

• A UM dial plan has been created.

• A UM auto attendant has been created.

Procedure

To use the Exchange Management Console to modify the settings of a UM auto attendant

1. In the console root of the Exchange Management Console, expand the Organization Configuration node.

2. In the console tree, click Unified Messaging.

3. In the work pane, click the UM Auto Attendants tab.

4. In the work pane, click to select the UM auto attendant.

5. In the action pane, click Properties.

6. In the auto attendant Properties window, click to configure the appropriate setting, and then click OK to accept your changes.

To use the Exchange Management Shell to modify the settings of a UM auto attendant

• Run the following command:

  Set-UMAutoAttendant -Identity MyUMAutoAttendant -Status True -SpeechEnabled True -DTMFFallbackAutoAttendant MyUMAttendant -BusinessHoursWelcomeGreetingFilename BusinessHours.wav -BusinessHoursWelcomeGreetingEnabled True -AfterHoursWelcomeGreetingFilename AfterHours.wav -AfterHoursWelcomeGreetingEnabled True -InfoAnnouncementEnabled True -InfoAnnouncementFilename informational.wav -AfterHoursMainMenuCustomPromptFilename AHMMCPF.wav -AfterHoursMainMenuCustomPromptEnabled True  -OperatorExtension 5551000 -AllowDialPlanSubscribers False -AllowExtensions True
  

For more information about syntax and parameters, see Set-UMAutoAttendant.

For More Information

• For more information about how to install the Unified Messaging server role, see How to Perform a Custom Installation Using Exchange Server 2007 Setup.

• For more information about how to create a new UM dial plan, see How to Create a New Unified Messaging Dial Plan.

• For more information about how to create a new UM auto attendant, see How to Create a New Unified Messaging Auto Attendant.

• For more information about UM auto attendants, see Understanding Unified Messaging Auto Attendants.