View or Configure the Properties of a UM-Enabled User

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

You can view or configure the Unified Messaging (UM) properties for an existing user who's enabled for Unified Messaging. When you change a user's UM properties, you can control their access to various UM features. For example, you can enable or disable Automatic Speech Recognition (ASR) or associate the user's mailbox with a different UM mailbox policy.

Looking for other management tasks related to UM users? Check out Managing Unified Messaging Users.

Prerequisites

• The existing Exchange user has been enabled for Unified Messaging. For detailed steps, see Enable a User for Unified Messaging.

• A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

• A UM mailbox policy has been created. For detailed steps, see Create a UM Mailbox Policy.

Use the EMC to view or configure a UM-enabled user's properties

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

1. In the console tree, navigate to Recipient Configuration > Mailbox.

2. In the work pane, select the UM-enabled user that you want to view or configure.

3. In the action pane, click Properties.

4. In the UM-enabled user's mailbox properties window, click the Mailbox Features tab, click Unified Messaging, and then click Properties.

5. Use the Unified Messaging Properties page to view or change the UM properties for an existing UM-enabled user:

   • UM Mailbox Status   This display-only field shows the status of the user's mailbox. By default, when a user is UM-enabled, the mailbox status is listed as Not locked out. However, if the user has input an incorrect Outlook Voice Access PIN multiple times, the status is listed as Locked Out.

   • Unified Messaging Mailbox Policy   This display-only field shows the name of the UM mailbox policy associated with the UM-enabled user. You can specify the UM mailbox policy to be associated with this UM mailbox by clicking the Browse button.

   • UM Extensions   This box displays the extension numbers and the Session Initiation Protocol (SIP) and E.164 addresses after the user has been enabled for Unified Messaging. If you've associated the user with a Telephone Extension dial plan, only the extension number configured for the user appears in this box.

     If you've associated the UM-enabled user with a SIP dial plan, an extension number and SIP address are listed. If you've associated the UM-enabled user with an E.164 dial plan, an extension number and E.164 address are listed.

   • Enable for Automatic Speech Recognition   Select this option to specify whether users can use ASR when they sign in to their mailbox. By default, UM-enabled users can use voice commands when they use Outlook Voice Access to access their mailbox.

     Even if Outlook Voice Access users are speech-enabled, they must still use the keypad to enter their extension number, PIN, and personal options.

   • Allow UM Calls from non-users   Select this option to specify whether to allow incoming calls from unauthenticated callers through an auto attendant to be transferred to the UM-enabled user. By default, this setting is enabled. Enabling this setting allows callers from outside an organization to be transferred to a user inside an organization.

     The user's mailbox can still be accessed using directory searches. However, if an external caller tries to transfer to a user for whom this setting is disabled, the system will say, "I'm sorry, I am unable to transfer the call to this user." The caller is then transferred to the operator configured on the auto attendant.

     This setting doesn't apply to callers who've signed in to their mailbox using Outlook Voice Access and are sending a voice message to a user.

   • Allow faxes to be received   Select this option to specify whether a user is allowed to receive incoming faxes. By default, this setting is enabled. However, it can be disabled if you don't want the user to receive incoming faxes.

     This setting is also configured on dial plans. If you enable this setting for a UM-enabled user, but the dial plan is configured to disable fax receiving, the UM-enabled user is unable to receive faxes.

   • Diverted calls without a caller ID can leave a message   Select this option to specify whether, for diverted calls without a caller ID, the caller is allowed to leave a message. By default, this option is enabled. This enables the UM-enabled user to accept anonymous calls from callers.

   • Allow users to configure personal auto attendants   Select or clear this check box to allow or prevent a user from creating personal auto attendants. If this option is disabled on the UM dial plan or the UM mailbox policy, this feature isn't available to UM-enabled users associated with the UM mailbox policy. This option isn't available to UM-enabled users that have a mailbox on an Exchange UM server. The default setting is enabled.

   • Personal operator extension   Use this field to specify the operator extension number for the user. By default, an extension number isn't configured. The range for the extension number is from 1 through 20 characters. This enables incoming calls for the UM-enabled user to be forwarded to the extension number that you specify in this field.

     You can configure other types of operator extension numbers on dial plans and auto attendants. However, those extensions are generally meant for company-wide receptionists or operators. The personal operator extension setting could be used when an administrative assistant or personal assistant answers incoming calls before they're answered for a particular user.

Use the Shell to configure a UM-enabled user's properties

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

This example disables Play on Phone and missed call notifications, but enables text message (SMS) notifications.

Set-UMMailbox -Identity tony@contoso.com -UMEnabled $true -UMMailboxPolicy AdminPolicy -MissedCallNotificationEnabled $false -PlayonPhoneEnabled $false -SMSMessageWaitingNotificationEnabled $true

This example prevents a user from accessing the calendar, but enables access to e-mail when the user is using Outlook Voice Access.

Set-UMMailbox -Identity tony@contoso.com -UMEnabled $true -UMMailboxPolicy AdminPolicy -Extension 523456 -FAXEnabled $true -TUIAccessToCal $false -TUIAccessToEmail True

This example prevents a user from accessing the calendar and e-mail when the user is using Outlook Voice Access.

Set-UMMailbox -Identity tony@contoso.com -TUIAccessToCalendarEnabled $false -TUIAccessToEmailEnabled $false

For more information about syntax and parameters, see Set-UMMailbox.

Use the Shell to view a UM-enabled user's properties

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

This example displays a list of all the UM-enabled mailboxes in the Active Directory forest in a formatted list.

Get-UMMailbox | Format-List

This example displays the UM mailbox properties for tonysmith@contoso.com.

Get-UMMailbox -Identity tonysmith@contoso.com

For more information about syntax and parameters, see Get-UMMailbox.

Other Tasks

After you configure the properties for a UM-enabled user, you may also want to:

• Configuring PIN Security for a UM-Enabled User

• View or Configure the Properties of a UM Mailbox Policy

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