Automate Dynamics 365 Customer Voice surveys with Power Automate

  • Module
  • 9 Units
Intermediate
Functional Consultant
Business User
Dynamics 365
Customer Voice

Create a personalized and automated customer feedback experience by using Microsoft Power Automate.

Learning objectives

In this module, you will:

  • Learn about the role that Power Automate plays when you are setting up projects and surveys in Dynamics 365 Customer Voice.
  • Discover the purpose of using variables to further customize surveys.
  • Create a flow in Power Automate to create and send survey invitations to customers.

Prerequisites

None